-
September 2023 by Alethea Edwards
I used to deal at this bank this branch in particular. Over the past year, there has been consistent discrepancies most of which were rectified. They were not on my end. Today I watched them talk down to an elderly lady. Like she was dirt! I know this lady, she is my mother. And to say the least, I was livid. So I stepped in to see if I could help. She had her bank register showing all her purchases and what she should have in the account. They told her that that didn't matter that she needs to learn to balance her checkbook and they didn't make mistakes. 2 different office personnel gotten involved. The woman was the rudest of all and talk to my mother like she didn't think she even should be existing. That is how derogatory she was. I ultimately closed my account that I was going to leave open for another month. Until I got my new bank established closer to my location. But I decided at that point. It was time to shut the account down. I was not going to do business with someone like that. I have gotten my mother to open an account. Elsewhere and no longer do business with Them either period I would not recommend this bank primarily this branch to anyone if I could do a negative on the stars I would. They don't even deserve one star after the way they talk to her. And if corporate wants me to change this review, sorry, I'm not going to. I'm not changing my opinion on how I feel about how my family was treated. And it's Not the first time I've heard them talk down to somebody. However, this time it was personal because it was my mother and I had a right to step in. We have done the business with that company. Since 2014, almost a decade and the customer service level has plummeted over the past year. There are certain big box stores that have better customer service, and that's a stretch. Today was the final straw and they lost 2 customers as a result. And quite frankly, they need to lose a whole lot more.
-
July 2023 by Ashley Schunk
Made a cash deposit at their ATM. Atm didn't credit account. Made a dispute. It's going to take three days to resolve. We have to be out of money for three days because of something on their end. Unacceptable.
-
July 2022 by c chan
Worst bank ever, and worst employee ever, do not do business with this bank or these people!
-
May 2022 by M C
Excellent bank. Has been my bank for 20 years. Personal service excellent and pleasant transactions. It’s a great bank
-
January 2022 by Bill Daggett
Closed at 4pm on a normal weekday. Ridiculous. One more thing fracturing my relationship with my bank of 32 years. Have they grown too big through aquisitions and mergers? I miss First TN.
-
September 2021 by Idoria Johnson
Manager Tim Wilson great manager great customer service North highland
-
September 2021 by Michael Nicolay
My Bank for many moons.
-
August 2020 by Lee White
Friendly people to do business with.
-
December 2019 by Nigel Bradley
They don't protect your money. My wife had her banking info stollen and we lost our whole pay check. We reported it to the police. Instead of helping they put our account in the negative, then froze our account. Do not use!!!
-
November 2019 by Alan Brown
Love the community pride. Wayne is a generous Partner in Education.
-
November 2019 by Megan Clampitt
Provides outstanding service to the community!
-
November 2019 by Heather Green
Awesome community support
-
October 2018 by Katie Spencer
Had the BEST experience today! JC went over and beyond to help me. All of my needs were met! I have had my account with y’all for 11 years and I’m so glad I chose y’all! Thank you for taking time to help me and making me feel special!
-
December 2017 by Jason S.
Excellent service and extremely friendly employees! This is the only place we do business! Thank you for all you do.
-
February 2017 by Sarah Ann Gardner
Best bank in Jackson! Here's a photo from "First Tennessee Bank Day" in Jackson, TN in 2014.
