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November 2024 by lisa harper
Did a great job on our wreckers transmission ! Got us going again just in time!
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November 2024 by ShiAnn Toporski
we previously took our car to another shop and left so worried and concerned with the noises and shifting problems we thought we had. john was so helpful and went above and beyond to assure us that it was working just how its supposed to. he drove us around and answered every question we had about absolutely anything and told us if we ever need anything to come right back. he gave us an assurance you cant buy with money, i was freaking out! the inspection was free as well which is amazzzinngggg!! GO HERE!!!
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November 2024 by Josh Duncan
Well 2 months ago. I had to get my transmission replaced in a 2015 Ford fusion. Costly .. but went ahead and done it. Took 3 weeks, got my car back rearview camera was all jacked up. Front bumper won't stay in place going over 50mph . Missing screws and all clips in fender well both sides. Gone... State. That when I dropped my car off with bad transmission the camera still worked completely fine...so I picked it up as they was locking doors on Friday. Called them Monday morning to tell them my camera was messed up. They said bring it by. Sydney was his name.. bring it buy. He was being a smartass saying sometimes things like that happen. But replacing transmission had nothing to do with camera... false!!! But I got a good buddy that works at Ford dealership.set up appointment for me.. a week later I take car to Ford dealership and talk to a guy named Brandon. Service manager... Runs diagnostic on it. Basically tells me it's my camera nothing his buddy Sydney done at Coleman. Need new camera. In paperwork it states ran all diagnostic cameras bad.. tried to charge me 300 for the diagnostic that Coleman set up.. but anyways.. states 350 for new camera. Get camera same issue .. literally... Brandon the service manager at Ford in Jackson TN. Or Coleman Taylor/ Sydney full of shit!!! Still ongoing ordeal!!!!
Update!! Went and took it today 11/5 7:30am. Kept it until 5pm. promised to be fixed. To me calling them at 4:30 and they telling me it was ready! Assuming.. As in they fixed it! Get there. Get in contact with John. The manager... Only to tell me they didn't fix it... And showed me himself. They scanned and no issue coming in the day I brought it with camera.. so as conversation went on. One of the techs. Sterling Hutchinson. ?? Is His name.. barges in on conversation openlying and admitted he worked on it and when he pulled into the bay it worked... Then proceeds to get an attitude and in my personal space. Obsurd. Luckily he was still at work or would have suffered consequences... Today's experience was horrible. Most definitely reaching out to main office 8am sharp!!! What a professional place!!
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November 2024 by Jayme Laser
I can't say enough good things about John and the Team at Coleman Taylor Transmission.
If there is a nightmare vehicle it is mine. I took it in on July 17th because the vehicle would not go in reverse. John checked it out and determined it was the transmission. They rebuilt it and I got it back early August.
After having it a couple days the same symptoms resurfaced. I took it back in and John honored the warranty. He purchased all new components and rebuilt my transmission again at no additional cost to me. I got it back after Labor Day!
After driving it a few more days new symptoms arose as well as the original symptoms. This time John came to the house to check it out and determined new issues arose related to the transmission but were very intermittent. He had me drop off the car again. This time he had the car for 2 months. He had Ford come out and check the computer and update the computer. He also took it to a mechanic to have them trace all the electrical to ensure no electrical issues. All this at no additional cost to me. Once determined it was still the transmission he purchased a replacement housing and all new parts for the final rebuild.
He delivered the car to the house for the inconvenience of being without a vehicle for months. He also restarted the 3 year 36,000 mile warranty.
Anyone else would have washed their hands of the vehicle a long time ago and either gave the money back or left it to me to prove it was the transmission. This was an unusual issue and extremely difficult to diagnose and resolve. Coleman Taylor stuck with it until it was resolved.
I would highly recommend them for all your transmission needs!
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October 2024 by Gary Gill
It took four weeks to get our car back, but it seems to be working perfectly now. It was not cheap, but nothing is cheap anymore.
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October 2024 by Short Line
The transmission on my wife’s 2016 Escape began slipping unexpectedly so we parked it to avoid more damage. Colman Taylor advertises free diagnostics and they have a good reputation both publicly and word of mouth so we had it towed in. When I dropped it off I told them that if it needed a total rebuild that there was a possibility that we may not go forward with the repair. It ended up needing a total rebuild and we decided to not have it repaired. They arraigned to have it towed back to my house and I paid for towing both ways. The bottom line is they did what they advertised and said without any pressure. Yes I would recommend them and if the repair was anything other than a total rebuild we would have had them do the work.
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October 2024 by Christopher Clark
My experience with Coleman Taylor transmission in Jackson Tennessee was absolutely amazing.very honest techs who called every step of the way to let me know of any changes or if any parts were needed to bought. I put my faith in Johns hands and he did not disappoint me in anyway. I picked up my truck and it was perfect and they were very knowledgeable on what I needed to do and answered all my questions in full detail. all I can say if anyone is looking for a honest transmission shop in the Jackson Tennessee area please stop and see Coleman Taylor transmission and don't stress about looking for a tow truck they will take very good care of u on that and your transmission .thanks again Coleman Taylor and the technicians who took very good care of me.
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October 2024 by Brian Mercer
Very nice folks to do business with. Quick turnaround time. Would definitely recommend this business to others !
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September 2024 by jason fortuna
Great customer service
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September 2024 by Thomas Gutierrez
Great service and very fair prices
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September 2024 by Jessica Johns
Kudos to John and TJ at Coleman Taylor. I am so thankful. These guys are top notch, after 50 years of business I would feel comfortable saying Coleman Taylor only employees the best, you don’t stay in business that long and not.
I live an hour away and after receiving a bad transmission diagnosis from a local Nissan dealership that was going to cost me $7000 to fix, I wanted a second opinion. I called Coleman Taylor and talked to TJ and he said get it to him, I drove to Jackson and after he and John looked at it, they decided it was a wheel bearing and not the transmission. HONEST!! I had already been given a quote for a new transmission, this is where my trust was gained. They could have sold me a transmission at a better price than 7 grand but instead referred me to Sterling Automotive to have wheel bearing replaced. Now my car is back to perfection. $400 later.
HONEST! RELIABLE! TRUSTWORTHY!!
That’s what we all want.
I’m bringing them donuts next time I’m around. ?
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August 2024 by Tim Freeman
I took my vehicle to Coleman Taylor and he fixed it and I had a problem with the transmission that had nothing to do with their work I had to take my truck back and he ate half the costThat’s what I call good business and if you have transmission problems that’s where you need to go the most honest place I’ve ever been to in Jackson and I’ve been to a lot.
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July 2024 by Jacob Wright
Great service called back the same day and was very professional
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June 2024 by Joan Childs
Breaking down...bad luck. Finding Coleman Taylor transmission to help out and get you back on the road...great luck. They got me fixed up quickly, professionally and at a very reasonable price. Thanks to John who helped me out.
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June 2024 by Mary Roush
We just had a driver getting bad codes for transmission in Jackson TN. They got him in right away and told us what the issue was that should be taken care of back in Georgia. They got the vehicle working good enough to get him headed back to GA. Everyone was so nice!
