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April 2024 by A Seeemore (SeeemoreChick)
DO NOT WASTE your time. If I could give zero stars I would. The lady was so rude and impolite. I am shocked being that Budget is a well known company. Zero stars! and !@#$ that rude woman!
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September 2023 by Patricia Lovingood
Horrible!! Thanks to the absolutely horrible reviews and the lack of answering the phone I drove up 3 days before my reservation to pick up to ask a question as I was nervous about it after reading the reviews. Glad I did!!! No truck there and would not have a truck there on the day I had reserved one! I would have been stuck with movers who are paid by the hour for an out of state move with no truck if I had depended on them.
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October 2022 by Mrs Holland
It was advertised as a good budget and they stuck to their budget price . They were happy and we were happy !!!
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May 2021 by Hectic Eclectic Mama
Rented a truck online and was refused the truck at pickup because our bank was an online bank. I had contacted the company prior to renting and they said I wouldn't have an issue as long as it was a bank issued card. When we walked in we didn't have a mask on (I have a health issue that makes wearing a mask difficult). The customer service representative was rude from the start she brought me a mask and I did put it on without hesitation. She was very curt and wouldn't take my card. She said as of April 1 they were no longer dealing with our particular bank. I contacted Budgets corporate and they said there should NOT be an issue with our card being used but they couldn't do anything if that location wouldn't accept our card. I feel like they were being discriminatory and that was the main issue.DO NOT GIVE THIS COMPANY ANY BUSINESS.
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May 2021 by Will Stone
If it’s this hard trying to get in touch with the local office or even getting transferred to reservations, I would assume an actual rental would be a nightmare.
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February 2021 by Clint Neumann
Never seem to have enough trucks for rent and always run out before the weekend
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August 2020 by Peter McIndoe
Do not rent from this company/location. Their trucks are infested with bed bugs and will destroy your mattresses / belongings.
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March 2020 by Aaron Hart
Worst customer service, it's like they want a job but don't want to do anything but watch there phones. Making a complaint to corporate.
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February 2020 by Adam P.
Budget's Corporate should come in and clean house in the place. I reserved a car with a pick up time of 8A. Got there, the place was filthy! The place smelled like weed and smoke. Disgusting. The overall appearance of this place almost made me leave. Please do better
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August 2019 by Julie T.
Don't be misled, this is a ZERO star review! I rented from the AVIS side of this HORRIBLE location in Jackson, TN! I always book through Costco and never have a problem...that is, until I arrived at this away-from-an-airport-and-in-the-hood-dump!! First of all, the place smelled like smoke and looked like a dirty, abandoned warehouse. The "greeter" was a woman (Amanda) without friendliness and professionalism. Her too-small Superman shirt should have been the final nail in the coffin...the final clue that my experience was going to be awful. If I wrote down everything that was said and done my review would go on forever so I will just say, these people (Amanda and her "boss" Stanley--who stayed hidden, yet listened in and communicated through a cheap headset to Amanda) are unprofessional (building, dress, and manners) scammers: among other things, they tried to charge me extra for giving me a car that was a class above the one I rented. I can't help they didn't have the economy car I requested! That's their problem! They're not going to make me pay because they lied about having the size of car I requested! They are ruthless and frankly, nasty! I cannot believe they are still in business. The car smelled and had a 1/2 tank of gas when I finally got it! What!? They are a disgrace, not only to this corporation, but, the way they do business, to humankind! They shouldn't even be called a business. I am going to complain to Avis corporate, but they should already have put them out of business for the complaints against them, so maybe the BIGWIGS are to blame! I will tell everyone I know to NEVER rent from Avis! I will also write reviews on as many websites I can so I know I at least did my part to warn others about renting from the Avis Rental Car in Jackson, TN!
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May 2019 by Ariel R.
I honestly wish I could give this place zero stars! They are far from professional and very unorganized! NEVER RENT FROM HERE! Tara the sales representative had the ripest attitude, not one smile showed on her face. She failed to give a walk through of the truck when I came to check in. I thought that was apart of renting, instead I was handed keys and told its outside. Once I got to the truck it was filthy with dirt and animal hair. The A/C notch was stuck on normal. So my daughter and I froze the entire 9 hour drive. No fluids in the windshield wipers to wipe away the dusty windshield! ALSO I got pulled over because my tail lights and reflector lights were off. I wasn't aware because I was not informed how to turn them on in the beginning! When I told the manager Stan he said "we assume people know the bare minimum" this place lives up to its name "budget". Oh on top of all this nonsense! They refunded my entire amount back and then I go to the bank and they say I'm declined because I'm in the negatives because they decided to take back $538! YOU'LL NEED TO GO OUT OF BUSINESS!
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October 2018 by Adam Coons
I would give a zero if I could. Our truck leaked and now we have a bunch of damaged items and heirlooms! Our car trailer actually BROKE and almost caused countless deaths. Called multiple times to be hung up on. Had 2 diesel mechanics look at our truck to tell us it was NOT road legal nor road worthy! I want answers now!
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September 2018 by John Morgan
BEWARE BEWARE BEWARE!!!!!!!!
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June 2018 by Chasity Jones DeGroat
Was told in May, due to a 2 hour delay in our rental being available for our scheduled pickup at 9, we would be refunded $62.55. I have called numerous times, STILL NO REFUND
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May 2018 by Tommy Morgan
BEWARE BEWARE BEWARE!!!!!!!! This slimy company are the worst crooks I've ever dealt with, after there truck leaked water all over my belongings and the report filed with pictures and video they take over one hundred more dollars from my account two weeks after returning there pathetic truck. When calling" customer service you will only speak with Mexicans who can't speak English on there best day and who seem to only have been trained like monkeys who repeat in perfect English " I'm sorry"..... Advise is to pay the extra money for a Uhaul !!!!