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February 2024 by Mary
I met with Illya and he was one of the most knowledgeable young men that I had ever had the pleasure of having fix my phone. He was very patient and took the time to explain how to make my phone operate correctly. He is an asset to AT&T.
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February 2024 by marcina jelks
The customer service person is 5 stars.but I was promised the discount program internet. My internet is going up consistently I tried to talk to someone. I'm just going file in court
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January 2024 by BD1111 1
Horrible service. Went in to upgrade two phones on January 6th. Was quoted price by manager for trade in value and told I had two weeks to return old phones. Made manager aware that one phone had cracked glass and was told that wouldn’t affect value and that he guaranteed value would not drop because a previous promotion had just ended. Went back on 13th day and was told I would not be getting quoted value. Was told manager would be back next day and to come back because he could get it resolved. Went back and was told same thing, manager would be back Monday and that I could just turn phones back in if not happy. I also found out they changed my plan during trade in which upped bill by $60 a month. Manager is supposedly not coming back now and store rep cannot get anyone do help me even though they can verify what I was quoted. The sales reps boss will not talk to me or offer any resolution. Att will not offer any resolution saying they can’t without a store manager to talk to. Would not recommend this store at all.
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January 2024 by robert lawrence
A very friendly and professional place to do business.
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January 2024 by Beverly Musgrave
They care
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September 2023 by Aubree Lease
Outstanding! ⭐️⭐️⭐️⭐️⭐️I recently had the pleasure of working with Tony, an employee at the AT&T store in Jackson, Tennessee, to upgrade my family's internet service to AT&T fiber. Tony was extremely knowledgeable and helpful, and he made the entire process very easy.He took the time to understand our needs and recommend the best fiber internet kit for our family. He also explained the different features and benefits of the service in detail. Once we were ready to upgrade, Tony helped us set up a convenient installation time and made sure that everything was working properly before we left the store.We have been using our new AT&T fiber internet for a few weeks now, and we are absolutely loving it. The speeds are incredibly fast and reliable, and we are able to stream multiple devices at the same time without any lag. This has been a huge blessing for our family, especially with our kid streaming online.I highly recommend Tony to anyone looking for AT&T products or services in the Jackson, Tennessee area. He is a valuable asset to the AT&T team, and he is truly dedicated to helping his customers.Thank you, Tony, for your outstanding customer service!
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July 2023 by Ken Heaton
I was “blown off” by Representative and told to call an 800 # to resolve my issue. I left and went to the nearest Best Buy Store and was assisted by a helpful young man that spent an hour resolving my problem and refused to Charge me a Dime. Guess, where I’ll buy my next phone?
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October 2022 by Shelbi Bond
Garrett and Chelsea went above and beyond at this store yesterday to make sure all the customers were taken care of including myself. They were patient and helped ensure I kept my number, and let me pick out a plan that was right for me. I really appreciate them helping me out!!
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May 2022 by Jack Johnson
This store never open. I've been by several times at the hours posted and they are always closed.
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December 2021 by Gilbert Barnes Carter III
Mr. Austin Pearson was (is) AMAZING. He went above and beyond with respect to his personal levels of friendliness, product knowledge, and professionalism during one of my recent visits to Jackson, Tennessee and subsequently his store. He gives attention to customer details that are actually important. I do hope that this Brother will continue to excel and perform at a high level.
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November 2021 by Andy Hall
Purchased a new phone today and dreaded having to go but had a great experience with the store clerk Austin Pearson. I had incredible services and he was very patient and pleasant. I highly recommend AT&T
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November 2021 by Natasha Alexander
All I will say is Devin has AMAZING customer service skills!!! He was so helpful, patient and professional. I know I asked 50 questions and he kindly answered every one of them. Thank you so much for making me feel like a valued customer! ? #AskForDevin
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November 2021 by Katie Porter
Amazing service, it was the fastest and most painless phone transaction I've ever had!! Do not go to the collums, they were rude and unaccomidating!!!
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October 2021 by Hannah Harden
Regina was so amazing! She helped us with everything and took her time to explain every small detail to us. She was awesome to work with and she’s the reason we will be back and will be going with AT&T
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October 2021 by Micah Logan
Ask for Regina when you go in. She was fantastic. She took her time to make sure I understood everything. Great experience.