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November 2023 by Holly Newman
Terrible Customer Service! Service department needs some work! I had to have my car towed because of an issue that is under warranty. The young lady answered the phone to tell me they couldn’t even look at till sometime in December to Jan. Just very unprofessional how she handled it. Then to proceed to tell how if anything happened to the car while it was there they wouldn’t be responsible. If the tires got slashed or anything. So beware leaving your car there to get it worked on! You are always told how they will take care of you when you buy your car. I used the Hyundai roadside assistance and they suggested taking it it to Allen Samuel’s because it was the closest. No help offered at all I asked to speak to the service manager I was on hold forever and never talked to them. I called and had my car redirected to Wolfchase Hyundai in Memphis totally different there. The service advisor was very helpful, and very professional!
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November 2023 by Veronica Lamb
This place is horrible how does your diagnosis testing machine go out of service until the next year??? The service lady don't know what she's doing... I've been on hold for 15 minutes just to be told the diagnosis testing machine isn't working smdh
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October 2023 by Effi 311
worst ever service i have seen is Hyundai, we bought a car last year . Hyndai Tucsan, 2022. and they have looted us by getting our old car Nissan Versa 2019. the price of that car was $12000 but they got it from us only in $7000 as trade in. Even Carvana had offered us $12000 for that car. Since we got this Nissan Tucsan 2022 it was giving issue. Few days back it started jumping while driving and seems it will stop middle of the road. yesterday we gave the car to check up and ask them to fix it as its under warranty, its only 22K miles driven. And we paid off the car in a year, today we got a call from them, and they said there is a wire which needs to be replaced and it will cost us $7000. This is how they are looting people and getting your money. Never Ever go to Allaen Samuel as they have only junk of pieces cars. and once the car is sold they will never listen you as all.
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September 2023 by Nathalie Reynolds
We purchased a new 2024 Hyundai Tucson from this dealership. Henry, Tina and Lukas and were all so friendly and helpful. We would recommend this dealership and we will shop here again!
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September 2023 by Megan Holmes
We loved doing business with this dealership today. Tayler, Shawn & Lukas went above and beyond for us. Shawn did not hassle us on the lot or push us into something we didn’t want. Tayler was so knowledgeable about every step of the process that she walked us through. We highly recommend you give them a shot if you’re in the market for a new car!!
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August 2023 by Court Kolter
Very unprofessional! My wife had a new motor put in her Hyundai last year at this time and it is going out.The management has not returned our calls.We are still working on getting it fixed.
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July 2023 by Charles Hampton
We loved how Tina went out of her way to help us in our purchase. She was real! We will definitely look her up next time we have a car purchase!
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June 2023 by Jonathan Cantrell
I had a hard time finding the vehicle I wanted close to home (Illinois). The folks at Allen Samuels gave me so much southern hospitality I felt like a celebrity throughout my experience. I highly recommend them, and a special thank you to Tina, Tayler, Jeff, and the entire team! Not to mention I got a great car at a great price!
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April 2023 by Vernon Smith
Great experience dealing with your service people. It was our first encounter so it was important to us. Great job!
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March 2023 by Karen Mayfield
If you need a car go here. Ask for J.D. He is awesome! Everyone there is fantastic! If it is possible they will find a way. They work wonders here. Nothing but the best people. Thank you all.
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March 2023 by Reese McCoy
Thank you Preston M. and Tayler B. for helping us close the deal on our new Hyundai Sonata. We got exactly what we wanted and the whole deal was seamless from test drive to drive away. No surprises. The deal we made on the lot with Preston was exactly the same deal Tayler put on paper. I would confidently recommend this dealership to my family and friends.
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February 2023 by Cindy Vega
Had an awesome experience at Hyundai. Everyone was super nice there especially Mr.Tony. They made me a great deal that I could walk away from. If I ever buy another vehicle it will be from here.
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January 2023 by Lee Jones
Appreciate the timely response for my oil change appointment! My service person (Kasie) upon arrival was very nice and courteous!The only reason why I didn't give a five star rating is because my vehicle was returned to me with oil spilled on the engine compartment and oily fingerprints on my door handles, inside and out!I feel that the technician should always return the vehicle, as clean as it arrived!!!Otherwise, I appreciate (kasie) and feel that she's doing a fabulous job ?!!!
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January 2023 by Jim Ashby
I was very impressed with the sales staff there. They were friendly, helpful and helped me get over the hurdles so I could buy a new car. Melissa and Jackie went above and beyond what I expect from a dealership.I'm buying my next car from them, and your should too
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December 2022 by Nikki Riggs
Excellent experience buying a new car with Mr. JD Depriest. Every aspect of my experience from test drive to paperwork was easy and time efficient. We had no plans to purchase a car that day but did so because he made it so simple! Thank you for all your help and for accommodating our crazy schedules! We did most of the deal online and by phone with the help of JD who did it all without a single issue. Great service!!!