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January 2024 by Ronnie Elrod
We saw a Jeep the Friday before New Years and called the dealership. Since we live over an hour away I spoke with Tina Mosier and asked if she would hold it until the next day after New Years. I spoke to her again and filled out all the finance paperwork then headed that way. When we got there she had the Jeep sitting out front and was super detailed!The finance went a little slow because they had computer issues but all in all a good experience!The dealership then UPS overnighted the license plates once they came in.Good job!
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January 2024 by Lorna Tucker
I recently brought my vehicle up to Allen Samuels Hyundai to have my car serviced and was assisted by an amazing service advisor named Shaina. She was very polite, professional, and all together such a pleasure to work with. Any time I go here I will always call ahead to make sure I get her again as I know she will do her absolute to take astounding care of me and my vehicle efficiently and properly.
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January 2024 by Hayley Jewell
Calvin Harvey sold me my first, and second car I bought from Allen Samuel’s. He’s the guy to make things happen. He’s the guy who can and will get you in what you want for a great deal. He’s incredibly friendly and never forgets a face. I’ve never had a bad experience buying from Allen Samuel’s dealership, or from Calvin.
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January 2024 by David Arnott
Our 2020 Hyundai Kona was brought in for service. J.D. Depriest was the Service Consultant who provided amazing assistance in getting the problem resolved. He provided simply the best customer service anywhere I have done business. The car was repaired in a timely manner and they were in constant communication with me throughout the process. I would highly recommend Allen Samuels in Jackson.
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January 2024 by Jalen Marshall
Mr. Calvin is the man with the plans!!! Got me in a new Elantra even tho my credit wasn’t all that
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December 2023 by Abe Glasbrenner
Purchased a lovely new RAM. Helpful folks, reasonable negotiators, and fantastic follow up after the fact. Will shop here again!
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November 2023 by Vann Kissell
I purchased a Hyundai Palisade from Allen Samuel’s Hyundai. Tina was my salesperson and she was a joy to work with. She was knowledgeable about the car and made the experience as easy as possible. I would highly recommend her if you are considering purchasing a new Hyundai.
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October 2023 by Marissa Fairchild
I am very disappointed, because I bought tires for my Charger less than a year ago and they were supposed to have a 35,000 mile warranty on them. Come to find out in the end July when I went to have an oil change and tire rotation that my tires were bad. Took all the paperwork up to the dealership and they were supposed to turn them into Falcon. Well come to find out they never did and lost all the paperwork, so I went back up there and they took copies of all my paperwork and was supposed to file it with Falcon. Well guess what they did not for several weeks then they told me that it took time for it to process. Then today when I text the service department guy he said that they couldn’t get ahold of Falcon and I could call them. I did and guess what they answered within 30 seconds of the phone ringing. So I had to go back up there because the service department would not answer their phone and we had to start this process all over again. So the end result is they told me my tires would not be covered because it looks like a mechanical issues or my car being out of alignment. Which there is nothing wrong with my car because I get it serviced regularly, also I had my alignment checked end of March. Needless to say I will NEVER buy tires from that dealership or have my car serviced there ever again. So I would be careful buying tires from them because they don’t stand behind what they advertise. This what they are advertising and it is on their desk in the service department!
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September 2023 by Peyton Hunt
Do not trust these people. Car salesmen and politicians are the only professions where we just accept that they are actively trying to take advantage of us. I bought a 2014 jeep Cherokee back in march of 2023. It lasted 5 months before it just up and started malfunctioning out of the blue. I am then told that I needed a new transmission that would cost more than the car is worth. There is evidence that they most likely knew of the issue with the car and masked the symptoms, so they could sell it fast. Scum
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September 2023 by Darrell Gregory
Great service staff with awsome technicians. I was heading home and stopped in because one of my aux buttons had stopped working. With in 5 minutes I was on my way. They listened to me and went right to the source of the problem. No charge!! Big city service with a small town environment.
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August 2023 by Laura Hutcherson
Calvin Harvey was a great help with lots of useful information while purchasing my new vehicle yesterday. Love my Hyundai Venue.
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August 2023 by Rad Richardson
Dylan in the Service department is beyond excellent. He’s extremely knowledgeable, professional, and straightforward. Took care of all my needs in an efficient and cost effective manner. Very satisfied customer
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July 2023 by Teresa Johnson
I have been a customer with Allen Samuels throughout the years. I bought my first vehicle when it was Gary Matthews, then Allen Vines, and now Allen Samuels. I have had excellent vehicles that have lasted me anywhere from 9-11 years. After 11 years with my current vehicle, it was time to purchase another vehicle. I have been working with Sales Consultant, Calvin Harvey for several months. He told me when I was ready to come and see him. Mr. Harvey went the extra mile to accommodate my needs the day I came in. He was extremely busy, but he made time for me. He was calm, patient, accommodating, and extremely courteous. Purchasing a vehicle can be intimidating, especially when you come in to a dealership alone. Mr. Harvey made my experience very uncomplicated. He had several customers, and worked with all of us in the same manner. I don't know how he juggled that without being very stressed. I also had interactions with other managers that talked to me like they knew me for years. Mr. Samuels has so many nice, wonderful, people working for his dealership. I will continue to be a loyal customer. Thank you.
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June 2023 by Heather
What a great experience from start to finish! Buying a car from 4 hours away working over the phone ,sight unseen, can be slightly scary but Tina made the process so very easy. She was extremely personable, very responsive and amazing communication. Even when the vehicle didn’t quite get detailed (due to timing issues out of their control and it was closing time), Tina personally (in a skirt no less) took it upon herself to make sure it was hand washed and inside wiped down before we left there. I have a very happy 16 year old and would definitely buy again from here (especially Tina)!
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June 2023 by Bartley Blackmon
I couldn't be happier with my experience with Allen Samuels of Jackson. Calvin effortlessly made me feel welcome, explained everything in an easy to understand fashion, and was very clear about the purchase price, trade in value, and monthly payment structure. Lukas made arguably the most stressful part of a vehicle purchase a breeze, don't think I've had an easier time giving someone my money. Haha.Every staff member I encountered was friendly, my follow up conversations were pleasant, and I honestly feel I could contact them with any question and they'd help out. Can't wait to see how things look once the remodel is complete!