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February 2024 by Marissa Johnson
I don’t like going to this store.
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September 2023 by Jeffrey Bolton
I went in the jacksboro store and Christopher done amazing he was very professional and polite and took care of my problem.
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September 2023 by Renee Tolliver Combs
Chris at Cellular sales went beyond and above to help me get connected with my new phone.
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July 2023 by Brad Stephens
Mr. Kadow was extremely helpful getting us everything we needed.
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July 2023 by Brenda Allen Barnes
Helpful employees with good attitudes toward visitors!
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July 2023 by marcus chesney
Rad.. or Riad? It was Riad.Riad was very helpful and knowledgeable. He was very helpful with the sale and listened to my concerns. Just switched my personal lines over and will be adding 4 more business lines with him!
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July 2023 by Jessica McKinney
Very helpful and attentive. The gentleman that helped my son were very pleasant to work with.
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April 2023 by Bianca Decker
I'm not sure where to begin. I came in and ported 2 numbers. Max stayed and helped me for over 3hrs! Customer service was giving us such a hard time but Max was awesome! A week later, I went in to pick out a free watch- again, customer service was so difficult to deal with. They even deactivated my entire account! Christian helped me for over 2hrs! I almost walked away and went to AT&T over the fraud dept! If it weren't for Max and Christian (and even Hunter), I would've left. They were such a huge help and were so easy to deal with. I'd recommend them to anyone!
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March 2023 by Carshénah Jefferson
My husband and I came in to inquire about employee discounts through our companies on a Saturday evening and little did we know we would walk out with two brand new phones that we were unaware we qualified for. We were greeted by Adam Jones, a sales rep who immediately went to work to find out what we qualified for and what would fit our needs.He was helpful, delightful, fun and easy to speak with, without being overly pushy was key. We kept the conversation fun as it was close to being the end of the day for the store. When we arrived, the store was not busy, but as soon as we got down to our immediate options and then a quick second to give the ok for the phone upgrade, out of nowhere, the store ballooned with more people. This is where Adam kept his focus on us while also giving the new customers walking in, the acknowledgement they deserved, but kept our needs always first. The other customers understood this as we saw them take up residence in the store's waiting area.The store itself was clean, bright lighting, a fun music playlist that had a nice mix to listen to while waiting and the bathrooms were immaculate. Dare I say, the women's restroom was cleaner than the other businesses in the area. My husband also commented about the restroom cleanliness for his side as well.We did take our time to read and ask questions and Adam had an answer every time. He also was supportive when I was hesitant to trade in my old phone on the spot. I've always been told to wait at least until the end of the 30 days just in case something goes awry, but, my husband and I let them go and it was nice to not to have to hang on to them.Not knowing this was not a corporate Verizon store, but a Cellular Sales authorized retailer for Verizon was a little confusing at first, but after getting a face to face with clear explanation was a good experience, if not better than going to an actual corporate store.The only comment to improve was the handling of some sensitive information that my husband gave out to the rep when opening his phone. I do wish that any unlocking codes would have been more private, only asking us the customer to enter them without it be audible, however, it was not as loud for others to hear and remember, but in the future, any sensitive information such as passing the device back and forth should be given back to the customer to unlock themselves.As a former Secret Shopper for a variety of businesses, I would have marked this store as a win for customer service, cleanliness and friendliness with ease.
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March 2023 by Lisa Goins
Anthony was very helpful and made the experience easy.
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October 2022 by Kaye Richnow
Very helpful. On vacation and needed to change time on my phone .
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September 2022 by Shawna Biggerstaff
Very pleased with my experience with Verizon. Upgraded to a newer phone with no problems at all. Wonderful staff. Mr. Linwood Crowder took lots of time explaining details & switching data from old phones. Would give 10 stars if it were possible. Highly recommend Verizon services!
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September 2022 by LJ W
Robbie and Linwood were extremely helpful solving phone activation and transfer issue. I am very pleased with the service provided. This is the Verizon store to go to for excellent results!
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September 2022 by Pam Crutchfield
I came into the Verizon store needing a new phone to replace my broken one and Linwood was very helpful in getting a new phone for me. I would recommend the store and him to anyone needing to do the same.
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September 2022 by Sarah Sumner
Awesome service from Linwood Crowder. Got new phones and lower payment. +++++
