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October 2024 by Jim Miller
Seth was extremely Helpful in setting up my new cell phone. Highly Recommend the Store over using the Internet for purchase or service.
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August 2024 by James Gann
They got me taken care of fast and courteously. Everything is working fine.
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July 2024 by Vana' Isbell-Elder
Terrible customer service.
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May 2024 by Sean Lyons
Went in during hours of operation and they were just closed because the workers didn’t show up.
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January 2024 by Michelle Santos
This store is closed and no one from the 800 number know that it is. They sent my mom over there to get a part. Should mail pairs to customers
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November 2023 by Danetrius Tolliver
It was crazy
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November 2023 by K Nikki
S***** company, S***** customer service and HORRIBLE untrained employees. nobody wants to help you, nobody wants to pull the agreements, they make new employees help you and managers seem to get annoyed when they have to help or if you say you have a problem. watched one lady roll her eyes at a customer and cop an attitude. charged me almost $400 for one month of service when i was told it would be $45 a month. they never wanted to fix it, customer service will transfer you till you get hung up on. don’t trust these people, they will throw you into debt and not help you.
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November 2023 by Stephanie Nicole!!
Very very rude
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November 2023 by Norman Sclafani
Xfinity in Hixson is the worst place I’ve ever dealt with for Customer service. I’ve had two phones stolen that I traded in for $700 on each phone and they never applied it to my bill. It’s going to five months and still from calling Xfinity corporate to going into the store over 20 times still issued not resolved. This company sucks. I wish I was negative. Delete her review I don’t give a negative hundred.Never had a problem like this before then with a Xfinity Mobile for five months it’s the most horrible experience I’ve ever had now I’m trying to find out if I can turn the phones in and just be done with them I’m gonna be filing a lawsuit against them because of the money I’m lost on my time. Oh my gosh running back-and-forth trying to get this stuff resolved, I’ve spent over seven hours in five months trying to resolve these issues still nothing
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October 2023 by Shane Winslett
Said I could have internet and would only be 55 a month but when they come to hook it up they say he can't do it the I get a bill for the first month at almost 200 and that's what it would have been per month if he would ve
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August 2023 by Angela Putman
I'm giving them a one because I had a line added on 7/25/23, an was charged with in 2 days. Then I brought my own phone, a chip was put in now the phone isn't compatible so now I've lost my number. Nowwww they offered to help save me money on the internet bill but didn't tell me they disconnected my streaming box. I've never had to call Comcast this much. Nowwww they want me to pay 15.00 to reconnect the box..they suck!
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August 2023 by Hollywood Tony
Got the service yesterday and canceled today. They have a cap On the internet, they tell you get one gig. But when you get to that point, it slows way down. And try to charge you a $100 for a technician to come to your house. That's a little extreme when I can go to EPB fiber optics No cap on internet and and only pay thirty dollars for technician, or if it's their internet problem, technicians are free,
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August 2023 by EMSKOT
HORRIBLE COSTOMER SERVICE, NO COMMUNICATION SKILLS !!! YALL HAVE SOLD OUT JOBS TO INDIA AND OTHER COUNTRIES AND THE JOBS DESERVE TO BE BACK IN AMERICA ??????. CANT UNDERSTAND ANY OF YOUR SUPPORT TEAM .!!! Y’all have charged me an overage of $1350 in 18 months due to the fact I had to drop your cable service and move in with me mom because my step dad died of Covid. $25 per line, 3 lines x 18 months = $1350. REDICULOUS ….D O // N O T // U S E // X F I N I T Y // M O B I L E // C E L L // S E R V I C E !!!!!!!
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August 2023 by Scott Anderson
Racist and unhelpful. No working phone or internet since I signed up
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June 2023 by Kristina Nicole
S***** company, S***** customer service and HORRIBLE untrained employees. nobody wants to help you, nobody wants to pull the agreements, they make new employees help you and managers seem to get annoyed when they have to help or if you say you have a problem. watched one lady roll her eyes at a customer and cop an attitude. charged me almost $400 for one month of service when i was told it would be $45 a month. they never wanted to fix it, customer service will transfer you till you get hung up on. don’t trust these people, they will throw you into debt and not help you.
