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February 2024 by Live Play
Would not recommend scenic city plumbing. They came out a couple weeks ago for a kitchen sink drain backing up. The Plumber they sent out spent about an hour trying to figure out the problem and at that time we were told he would just charge us around $170 ish. When he couldn’t figure out the problem he had to call someone else out to help him figure out what was going on. The guy he called to come help figured out the problem - the problem being we had a broken pipe and we needed to have the pipes redirected under the house. They said they would have to tell their boss the plan and he would call us back to set up a time for them to come. Then they charged us $600.00. They didn’t even do any repairs at all- they literally just diagnosed what they thought the problem was. Continuing on -we never got a call to come and fix the problem. I finally called them a week later and the girl at the desk was very nice and told me the plumber that came never sent the message to their boss for him to review what the plan for the rerouting was. She said she would route the plumbers message to the boss and he would call me to get things set up. He never called. Now it has been another week without hearing from anyone at Scenic City. I called another company- Reece Plumbing- they came highly recommended by multiple people. They came out to see what needed to be done- did not charge for that- came back and fixed my sink. I would recommend Reece Plumbing but we will never use Scenic City again and will warn others about how they will charge you way more than promised and then never follow up with you or fix the problem. They just took $600 of our money but we had no work completed by them. Very dissatisfied.
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January 2024 by Lisa Van Doren
Excellent service and professional employees. Would highly recommend.
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January 2024 by Chen N
We called Scenic City for plumbing issues because they have proved to be a very reliable company with wonderful customer service. They have fixed plumbing issues in our house in the past. Michael from the Scenic City fixed our shower, replaced water heater pipes and installed a Water Filter System (Whole House Filter & Salt-Free Softener Combo). He has done an outstanding job with a picture perfect final product. He did the entire work very methodically and neatly. He is found to be proactive in detecting and diagnosing problems related to plumbing. Michael not only researched and helped us find a wonderful Water Filter System but also ensured that we were getting it at a reasonable price with all applicable discounts. He is amicable, professional, courteous & expert in his field with impressive demeanors. We are extremely pleased with Michael’s work and his impressive interactions. Thank you, Scenic City, for having an outstanding dedicated technician like Machael. You are more than a five star company. Kudos to Michael and his team. we highly recommend them!
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January 2024 by Gordon Kilburn
Scenic City Plumbing has been my "go to" for the 30+ years that I have lived here. I have never been disappointed.
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January 2024 by Kenneth Kelley
Unbelievable service. Scenic City was actually the 1st to respond to my water leak from four other contacts, also the best price for repairs. Because of my situation was given options for necessary and unavoidable repairs. Experienced crew completed work and customer service receives 5 stars. Thank you.
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January 2024 by Caitlyn Coiner
Super professional. The technicians that came to my house were super nice and seemed to really know what they were talking about. Communication all around was excellent. I highly recommend using Scenic City Plumbing.
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January 2024 by Travis Winnon
These folks are fantastic. I've had two instances in the past year of a burst water line, and Scenic City has had people there within the hour to fix the problem both times. Fair prices, hard workers and great customer service.
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January 2024 by Davey Horsman
David Skiles was fantastic. Quick excellent service
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January 2024 by Pete Burns
Scenic city plumbing did a great job replacing our water pressure regulator. David Wells was professional, friendly, and arrived on time. Scenic city Plumbing is a joy to work with. I appreciate the communication and a job well done.
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January 2024 by Jb Swafford
Came out to do a water line job. When complete gave us the total. We paid then a week later they wanted more money. Had already worked on the line before and it was not fixed the prior two times.
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January 2024 by Susan M.
Chris with Scenic City Plumbing is awesome! He is very knowledgeable about all aspects of plumbing and gives excellent service. Highly recommend.
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January 2024 by Laura Seeger
Scenic City Plumbing has handled my plumbing needs for over 15 years. They are professional and stand by their work. The service folks that have come out have been very personable and knowledgeable.
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December 2023 by Nancy Dickey
Excellent service. Scenic City resolved my plumbing problem the same day I called. The service tech was polite, knowledgeable, and efficient. Further, he left the shower he worked on clean! That impressed me most!
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December 2023 by Caleb Massengill
I do not recommend Scenic City Plumbing. Their $39 "service fee" is incredibly misleading, as their minimum charge for basic diagnosis (or misdiagnosis, in my case) is one hour of labor, which is $150. They "gave me a discount" of $20, which made it $179 to take a quick look under my crawlspace, then tell me my sink was leaking, which was only a symptom of a failing PRV. After replacing the PRV myself, the leak stopped, as expected from my quick Google search. I had mentioned pressure issues to the plumbers, but they didn't even check my water pressure while at my house, which was over the limits of the PRV.After discovering that I'd been charged nearly $200 to be shown a symptom, not the underlying issue, I got in touch with Daniel, the service manager. He said he'd look into it and call me back, and over two weeks later, I called him back to remind him of my situation. He was completely unwilling to refund any amount of the charge, even though no "labor" was actually performed. This rubbed me horribly wrong.Quick positive note, the lady named Toni who answers the phones is very kind and helpful. This negative overall review is in no way associated with the service she provided me.I had a Patriot Services plumber come out to verify that I installed the part correctly, adjust the PRV, and check my entire plumbing system while they were here. Their total fee was $69, and they did fantastic work. I highly recommend using them instead.
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December 2023 by Mitzi Brock
Just had another great experience with Scenic City Plumbing. Max was quick, thorough, and professional. I highly recommend this company.
