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October 2023 by Hunter M.
Absolutely terrible experience with and online order pickup. No employees were willing to help and kept trying to pass me off to anyone but themselves. Waited over 40 minutes to pick up a single item. Couldn't get anyone on the phone. The number you call to notify them of the pickup is not answered and says to leave a voicemail which of course has a full mailbox. I assume my item was stolen by an employee and after finally reaching a manager they were able to go refill the order and get it to me. Don't use the online pickup unless you have a ton of free time and are ok with your items being stolen or "lost" by the employees.
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September 2023 by Cynthia Woods
You already know great place
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June 2023 by Brittany M.
Constantly has panhandlers in their lot that approach customers asking for money, more panhandlers sitting in chairs at the entrances and exits. Not safe to go there.
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April 2023 by Grace D.
I went to the tire center at Walmart in Hermitage, tn. One of the skinny mechanic called me STUPID MOTHERFUCKER BITCH!!I Highly recommend to go somewhere else. Where you will be treated professional and with respect
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April 2023 by Joshua S.
It took AN HOUR to get my pickup order. I avoid Walmart at all costs, but the one time I needed to buy a product through them for store pickup, they gave my item to the wrong customer. After talking with them inside, I was then told for some reason to go wait outside in a curbside pickup spot while they get my item. I then waited for over 30 minutes during which I called the store multiple times and multiple departments with no answer. The curbside pickup number goes directly to voicemail. I ended up going back inside where I had to wait for another 20 minutes for someone to bring me my item. I don't expect customer service to be good at Walmart, but it's completely nonexistent here.
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March 2023 by Steve H.
Woman in self check out after waiting twenty minuets for ID check I had a bad attitude and that she did not have to help me and started to walk off. I left $123 worth of items in my cart. I will never go back to that store. Amazon will deliver
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February 2023 by Vic B.
i can see why they are closing some of there stores because of there Cust service is totaly useless will never shop at this store again,
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December 2022 by Robin G.
This place has become dirty. They need to go through and give everything a really deep cleaning. It is a shame that the store that is not that many years old has so much crud in the corners.
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October 2022 by Bj R.
Spent 30 minutes in sporting-goods talk to everyone I could find everyone said they would get somebody there since everything is locked up. Finally went to customer service and they said well we paged maybe they're on break or went to lunch. That was their answer on how to help a customer. I guess at the store you're just to stand there and wait and hope somebody shows up. Would stay away from this location
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September 2022 by Heather H.
Dirty, a lot of items out of stock, the self check out employees never pay attention & I spent over an hour waiting for my pick up order...I could have gotten my stuff inside & been home by then. I love wasting my time sitting in a car.
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September 2022 by Kester V.
I'd rather go here than the target around the area! It's cleaner, more organized and the people that work here are way nicer!
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August 2022 by Julius J.
The Auto Center at this location is the best! Jay, the manager I assume is great! I drive from Madison to come to this location because of their great customer service, knowledge of issues and just great service. There are 2 locations closer to me, but I rather come to this one for sure! Jay deserves a big raise!
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October 2021 by Louis P.
I grew up in Arkansas, the land of Walmart, and I'm completely dumbfounded at the lack of customer service they have here. Please save yourself the headache and visit Target or a Walmart in another city. I've seen Walmart employees cut to the front of a line with Management looking on, several requests for help in departments without anybody showing up. I don't know how this place hasn't seen an internal management removal and replacement. If you know what you want and where it's at without any assistance then this place can provide it for you, if they have it in stock.
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May 2021 by Jeannine L.
I drove to five Walmart's in the Nashville area to get an oil change and have the tires I purchased at a Walmart in another state balanced. Four didn't have filters stocked or not the right oil, two even told me they couldn't lift my truck. I couldn't get any of them to answer the phone. I was so disappointed in the absence of customer service. This Walmart auto dept. helped me. I understand they are understaffed. My Ram diesel is difficult to get to the oil filter. They found oil in the back, the shelves were empty. All three guys worked on it. Learning as they went. It took a long time but everyone stayed kind and helpful. No one was standing around. The auto manager, Albry, helped as well. Joe and Aaron worked hard to get everything done to my truck that I requested. They balanced my big truck tires perfectly. The ride is smoother than it has been since I put the new tires on. I'm very satisfied with their work and attitudes during a difficult task. Thank you all for a great job.
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March 2021 by Shelly Czech
Never used the photo center