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March 2023 by Kelly Gobbell
I made the switch after 6 years to the Hermitage Animal Clinic. They are so patient with my old dog. They greeted him friendly and made he and I both very comfortable. I will continue to bring my animals here and I highly recommend that you do as well.
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March 2023 by Athena K.
The cost of everything at this clinic have gotten wildly out of hand. I left a review awhile back after my healthy pups annual visit cost over $400. During that visit we got his flu shot and scheduled an appointment to come back for the second shot 2 weeks later. I would think they would set a shot aside for those with appointments but they told us they were out by the time our visit came so we waited another month for them to get more. Came back in today, finally, for the second shot and it cost $80 for the tech to take him back and give it within 2 minutes. We payed over $40 for the first shot so it cost a total of over $120 to get his flu coverage... that's absurd and so disheartening. Having a dog should not be something reserved for the wealthy and this is going to cause people to not be able to provide proper care for their pets. Our dogs deserve better and owners should not have to go broke taking care of routine things. We officially will not be going back here. There are plenty of clinics that do not charge these prices so please do your research before establishing care here. They also don't give warning or educate their customers on price increases they just get you with it at checkout once you have no choice. I wish I had asked first I just never had an issue paying for his care before coming here. I never leave reviews but I wish I had this knowledge before I spent hundreds of dollars here so I just hope it helps other pet owners!
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March 2023 by Karen C.
They take wonderful care of my pup, who has some ongoing medical issues. They are incredibly kind to him and are always thorough and explain everything to me. I highly recommend.
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February 2023 by Karman L.
I was charged full $70 exam price but given a very rushed and minimal exam. At payment desk, I asked and I was assured by staff that I could come back any time for the preventative shots at no charge. Most clinics will do this for preventatives/shots, as long as there is an exam on file for the year. This should have been especially true due to my rushed (it was New Year's Eve) appointment. TERRIBLE customer service.Clinic manager spent lots of time on phone blaming and accusing me and trying to "catch" me in some "lie" I was telling about my visit, when I called back to get the shots. I was told that I was given papers that claimed 2 week follow up, but I was given no such paperwork. Just a stapled receipt and statement saying that I paid $180.This clinic is an unaccountable, unethical, and money hungry place who doesn't keep their word.
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January 2023 by Rachel Marie
Very caring and friendly staff. Emmy was a sweetheart to get my kitty in first thing in the morning to see Dr. Good. Dr. Good is an amazing doctor. The people there truly care. God Bless them.
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October 2022 by Amy B.
I have been coming here for over 3 years. I had 1 dog emergency and another had to be put down. From the receptionist to the techs to the doctors I've only received EXCEPTIONAL care EVERY VISIT! I could go on and on but hands down this office is amazing.
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August 2022 by Dorsey Steph
Super friendly staff and great care of my 3 fur babies so far!
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July 2022 by Joshua W.
My wife and I had recently moved to the area and needed a vet for our senior poodles ear infection. The first appointment we made to have his ear cleaned and packed cost us over $700 and we were there for 3hours. Never has it cost that much in our life. As a big eared rescue poodle ear infections are common. They shamed us for his infection and after the $700 visit asked us to come back in 10days for a follow up. We had to push it back to about three weeks and explained we didn't have the money to come back. Of course there was no working with payment it was "okay come back when you find one thousand dollars." When we made it back the first thing the vet said was "I told you to come back in ten days" and also said our one year old son sounds like a dying cat and that she and her coworkers found it funny...so welcoming. Beyond making us feel shame for our dogs ear and for bringing our son she said she would pack the ear and it would be $48. When we got to check out the actual appointment was $130 for 15minutes. We were giving a number to fill his new prescription that is multiple hundreds of dollars and delivered to our house, but get this...the vet wants us to bring our dog and the medication into the clinic so she can give him the medicine and take More money. You can't walk in the door without paying $80 that's not including her giving him the medication. They're money hungry and will shame you if you can't give them every dollar you have, even if you explain you don't make the income a vet makes. I would not recommend this place. Go somewhere they love your pet, make you feel welcome and will work with you financially so you are able to provide care for your precious fur baby.
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May 2022 by Mackenzie S.
Had her first vet visit there a month ago. Really enjoyed the visit we had. Thought we would be coming there for all her vet visits until today. She got spayed through a spay and neuter program so I called today to ask what to do since the vet that did it back home did not send any meds. I just called to ask what otc meds I could give her and they actually told me since she didn't get the procedure there, that costs almost $600, they wouldn't be giving any advice on care. She will not be coming back to this vet office. A simple word of advice on after care is all I was asking. I was not asking for you guys to take a look at her. I should also mention that I was advised by the vet tech during her visit that I could go through one of these programs. She didn't say there would be no advice given on medicine. I really hope that she doesn't pop a stitch because I feel like you guys would let her bleed out rather than fix it because the procedure was done at my hometown in Mississippi.
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October 2021 by Matthew W.
I did not enjoy my experience and this was my first appointment with a new puppy. Let me clarify that I had accidentally booked with this vet thinking I was going to a different vet but my dog needed to go ahead and have some vaccinations and not wait for a new appointment. They did a fine job as far as a appointment goes. I didn't feel very welcomed as a new customer. No one really explained anything until the doctor brought my dog back from taking her in the back and giving her shots in an examination. They didn't perform any of the examination in front of me which made me somewhat uncomfortable because they didn't explain what they were about to do at all. On top of that the place felt like it could be cleaned up a little bit better. I do expect to see animal fur when I go into a veterinarian location however it was everywhere and on every piece of furniture and I left with fur all over my clothes. I have a golden doodle which does not shed at all so I had other animals for all over me after I left. They recommended that my dog gets some ear wash and wanted to charge me $35 for a bottle of it. I had a hunch that it was a lot less expensive if I were to buy it somewhere else. I found a larger bottle of ear wash for dogs that was less than half the price. Also there seem to be an overall vibe to upsell me on some sort of monthly plan rather than just making appointments when needed. I don't like leaving bad reviews but I think this one's worth mentioning because I care a lot about my animals and I wouldn't want someone else to have informed me of this before I went in for a visit.
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June 2021 by Beth Terrell
I’ve been taking my animals to Hermitage Animal Clinic for almost forty years now. Dr. Ray continues Dr. Fenwick’s tradition of compassionate, knowledgeable service. We recently lost our elderly papillon (aka the Light of a Thousand Suns), and the staff were professional, yet comforting. Thanks to Hermitage Animal Clinic for giving give us a happy, comfortable pup for two years longer than the heart specialist predicted.
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June 2021 by Michelle J.
Missed fatal problems in multiple pets, took us a while to catch on that they just weren't being through.
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March 2021 by Sherri M.
They took such amazing care of our Old man Gino her. It was his time to go. Compassionate and understanding they knew how to handle this difficult time. We have two other dogs with them and we are very happy with the quality of care.
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March 2021 by Cody B.
Update March 8 2021: Staff are kind, however I was overcharged for a routine service. Jan 5 2021: First visit here. We're in the middle of covid weirdness right now but they managed to do the job to my expectation anyway.
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November 2020 by Andy Jennette
coal enjoys his visit to the veterinary and they are so good with him
