“I had an amazing rapport with MJ and learnt a lot about the phone's specifications and prices from him, which was incredibly beneficial. He got me a TCL, and I really like the phone. This place deserves my thumbs up?”
“Great switch. Jessica ( Jess) at the Hermitage location was so patient and friendly helping me switch two phones from the expensive carriers (you know V ) There are lots of steps into switching. First I was referred by a long time Cricket customer so I had confidence that I was doing the right thing ( the best service for the best value). I am a Senior Citizen so just knowing the jargon and where to find the numbers is mind blowing. Jessica and her staff walked me through the process. The V has no customer support that you can call, apps? I hate those. Now I know that Jessica will help me whenever I need help . I have a business card with her name and phone. Better than the machines and online BS. I highly recommend ( especially for seniors) to drop by and ask for Jessica.”
Open 24 hours
5430 Old Hickory Blvd, Hermitage
“Customer service at this location is a perfect 10 out of 5 stars! I had a time-consuming issue and Jorge, the manager, was friendly, professional, and patient while he while he worked through the steps to solve the problem for me. When he called T-mobile's service department to work some remote magic, Ayannah was every bit as friendly, knowledgeable, and helpful as Jorge. Thank you both so much!”