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July 2025 by Terri Gray
I am not a person that normally leaves reviews, but our experience last night was inexcusable. We normally shop during the day and have for years at this location, and have the most amazing customer service every time! We decided to go in around 8pm, I understand the low staffing at that time. However, there were 3 employees I witnessed in the store. We were not asked if we needed any help, which was fine, so I decided to walk up to the registers where a girl named Savannah and an older lady with an accent were gossiping about other employees while I stood and waited after they seen me. I didn’t interrupt and finally I was spoken to by the older lady, I asked if it was possible if they had a certain item that was not on the shelf and she told me no, if they had it, it would be on the shelf. Normally, every time I ask that, the employees look underneath and find me the item. She said they can try to order me the item, I told her I would finish shopping and we can do that when I check out. My daughter and I continue to shop, I then realized that the tester for the product that we wanted was not there, my daughter was finishing up. By this point we had approximately $200 in items which is normal for every purchase we make. I went back up to the counter, again to hear Savannah gossiping to the older lady about employees. I am again ignored this time for a little bit longer, I again did not interrupt. This time I can see the frustration in Savannah‘s face as they both turn and look at me and do not ask what I need, so I look at them both and say that the tester is not on the shelf so can I just tell them the name Of the brand and the color of the highlighter? Savannah has a confused, and very snobby look on her face staring directly at me, the older lady answers yes no problem. Savannah then looks at her very snarky and says, “I was so confused!” In a very nasty tone! Basically making fun of me very rudely so I said, “I can see that!” In the same tone I received. The older lady nicely looks up the item. I say thank you and go to get my daughter and told her what had happened. We get back to the counter for the last time, this time the older lady was not kind for some reason and as I’m bringing the coupons up on my app, she jerks the phone out of my hand! And I said I’m trying to see which coupon I’m going to use. She says you can use the 20% off one item, while she still has my phone in her hand I said there’s a $10 off of $50 coupon I would like to use. She continues to hold my phone and stare at it and my daughter then reaches over and takes the phone from her and says excuse me she said she was still looking at the coupons. I then open up the coupon for her to scan it and she tells me it’s not working and I said OK. I have another one that is for all brands in case that is the issue. At this point, another employee with long dark hair walks up and her and Savannah start looking at each other making faces, I then looked at the older woman and said, “I think I’m just going to order everything online.” I dumped out the bag, lined up all of our items, and took a picture of them. Savannah and the dark haired girl started to laugh. This will be our last time ever entering this Ulta. This is very unfortunate considering we have shopped here every week for many years. I understand that my shopping here neither makes nor breaks the store, but the way that we were treated and made to feel last night needs to be addressed. Also, I immediately got on my app In the parking lot and purchase the items. Coupon code was not a problem.. Interesting.
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July 2025 by Nicole Barnett
Was immediately greeted by staff, given a bag to store my intended purchases in, and asked if they could help me find anything.
When I said yes, they immediately had another attendant come with me to help me locate what I was looking for, and we searched that store high and low.
Finally one of the salon techs asked what we were looking for, and directed us right to it!
Big kudos to them for being diligent and attendant to their customers wants and needs, and doing so in such a friendly manner that isn't obsequious and fawning.
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June 2025 by RUTH SANCHEZ
I had such a great experience at Ulta Beauty in Hendersonville! The store was clean, well-stocked, and easy to navigate but what really made my visit special was Paris at the register. She was incredibly kind, patient, and genuinely helpful. It’s rare to come across someone who brings such warmth and positivity to their role. Kudos to Ulta for having such a gem on their team. Paris, you made my day!
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June 2025 by Hello
so I went to ultra beauty today to pick up a couple items that I was out of. I went to check out and the Cashier's name was Cecilia. I didn't have a good experience with her for some reason my card wasn't working so she asked me for my ID then she said it it's still not working and she said the card that I was using which is my ultra beauty MasterCard did not match up with the card that she had on file. I do not have any cards on file so I wasn't sure what she was talking about. And that was it no more help nothing. I feel a little bit more customer service and a little bit more professionalism could've been nice . So to make a long story I felt rushed and I felt like she didn't want to help me with this matter. she wouldn't hand me back my drivers license and she wouldn't hand me back my ultra MasterCard she just left them on the counter.OK you can take them instead of handing them back to me very unprofessional. I think Cecilia needs a reality check on customer service.
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May 2025 by Sabrina Bush
Love this place
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May 2025 by Kayla Renee
Lady was rude and acted like people wanted to steal being judgemental. Will not be back
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May 2025 by Tracy Oconnor
I would have been better off ordering online than store pickup. I checked in on the app, waited about 10 minutes, no one came out. Went into the store to see 3 people just standing at the desk chatting away. Ultas customer service had dropped over the last few months..
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May 2025 by Morgan Bird
I had an employee help me test a product and then told them I wanted it. They handed me the wrong product. I didn’t realize it until I got home. Totally incompetent workers. And mean girl energy honestly. I’m going to go back to return it but seriously. Don’t go here.
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April 2025 by lucy r
I came in to look for a dinner-proof transfer-proof lip combo for my wedding and Mariana helped me find the perfect liner and gloss!
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April 2025 by Jessica Martin
*** Thank you for acknowledging my review and making an effort to improve. ***
I was extremely disappointed with my visit to this Ulta. Upon entering, I was completely ignored, no greeting or even an offer to assist me with anything. I wasn’t even offered the orange shopping bag. However, I noticed that the white patrons were approached and asked if they needed help. This clear lack of customer service and unequal treatment was really off-putting. I expect better from Ulta. I won’t be returning to this location.
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April 2025 by Cresha
Positive Aspects:
Wide Product Selection:
Ulta offers a vast range of products, including prestige brands like Nars and Lancome, as well as drugstore brands.
Helpful Staff:
Many customers commend Ulta's staff for their knowledge, helpfulness, and positive interactions.
Attractive Pricing and Deals:
Ulta is known for its frequent sales and promotions, making it an attractive option for budget-conscious shoppers.
Gift with Purchase:
Ulta often offers attractive gift with purchase promotions, which can be appealing to customers.
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March 2025 by Chris
I went to get my hair permed by a salon member named Chole she did a great job and was extremely nice and welcoming I heavily recommend
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March 2025 by Jessica Alvarez
I needed a new foundation and concealer and wasn’t sure what to get after sticking to one brand for so long. Thank you so much to Dan and Halle for taking their time to help me find a brand that would compliment my skin and match my tone! They were so kind, patient, and educating!
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March 2025 by Ruchi
Ulta Beauty always delivers an amazing shopping experience! The staff is knowledgeable, friendly, and eager to help. Whether I need product recommendations or assistance with returns, they go above and beyond!
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January 2025 by angi co
My 16 year old daughter loves this place. They have a lot of different products for makeup, skin, hair, and body care. I'm not a big makeup person, but they have plenty to choose from, and she could probably spend hours in there. Just have a budget set before you go and stick to it. Their products are pricey, but again, I'm not a big makeup person.
