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March 2024 by Aaron Sollman
Morons. All of them. I wasn't sure how long i needed a truck or how many miles i was going to put on the truck. They accused me of trying to scam them because I wanted to reduce the amount of miles that I was willing to pay for upfront. These idiots prevented me from renting a truck and cost me THOUSANDS of $$, causing me to miss out on a job for which I needed a truck because they were unable to differentiate me from some scammy meth head–all because i wanted to reduce the time and mileage on my reservation. Oh yeah, they're little office shipping container whatever smelled like weed. Not shocking. Don't expect anything from these slow paint sniffers. They clearly can't make it through a single work day without smoking weed. How pathetic. ***Waving hello from the top***
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March 2024 by Ciara Willard
Terrible place, dangerous parking lot. They have a one-way drive that they are expecting customers to navigate as a two-way without any sort of room or directing from employees. We were charged for a ball for our tow hitch that we did not receive and they were going to let us leave without letting us know if I hadn't out right asked about it. Then when attempting to issue a refund their system went down (which I totally understand) at which point I was told I'd be emailed a receipt. I waited in the parking lot for the email to come, but it never did. So I walked back to office and asked for a paper copy stating I wasn't comfortable leaving without a receipt of some kind to show the over charge for the ball to the tow hitch we didn't receive and the person I was dealing with responded by saying, "yeah I wouldn't trust me either". Needless to say, this is the absolute most sketchy and stressful uhaul I've ever been to.
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February 2024 by Stefan Nistor
I paid for rent and I got keys for truck around 10am Friday, I told them, I will pick up the truck later in a day. Came back in afternoon to pick up truck. Was trying to find spot where I can leave my car. They show me a parking spot. And I asked them I might to bring it back at 10am, they said we already have another reservation on that truck. I tried my best I was moving some heavy stuff. I had help loading it all night got to my new storage at 6 am starting unloading but I could not find any help in a morning was trying to do it my self was very close they called me I missed I was trying to call back no answer. I wrote a message in U-Haul app, no answer. I got done with it clean it up return the truck same time I picked up the truck. And they charge me extra 92 dollars because it not 10am when I signed in my rental agreement. I told them I was calling and sent a message. They said they newer got my message. And that truck got issues with brakes (I think they been over heated before) I rented same truck many times they stop as they should, this one barely stops.
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February 2024 by Brian Shearer
No signage to direct you where the temporary rental office is. Employees were not friendly or helpful at all. I was not asked if I needed any accessories with my truck, like a dolly or straps or moving blankets. They acted like I was annoying them trying to pick up my rental. I have rented here many times in the past with a great experience, so I don't understand what changed, other than the damage from the recent tornado. Unless the current employees are just temporary during the rebuilding process I would NOT recommend using this U-Haul location for equipment rental.
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February 2024 by Niah Lavender
General manager was very rude and disgusting attitude . I was charged more then what I paid originally for my Uhaul , a week later for a reservation that was brought back 15 mins late from my reservation. I was not informed I could check it in myself. This is my first time using uhaul . Did not want to help me . Only in his way and then changed his mind about giving me a refund . Seem his decision was more personal then business like . Was not understanding where I was coming from . Would not give me a number to talk to someone above him . I Had to search and Call someone else who was willing to hear and understand what I was saying . Thankfully the right person and I got the help I needed .
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February 2024 by Chip
Staff very nice and accommodating both coming and going
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February 2024 by Christine Thornton
Very friendly polite and prompt. Great service ?
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February 2024 by Kelly Smith
I had an online reservation. My reservation included two utility dollies but at pickup time only one was provided. The 10' truck had no ramp which made our move more difficult since we had heavy items.
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December 2023 by Jenny Bagby
Kalen went above and beyond with excellent customer service. I would do business again with this business based upon his kindness and professionalism. Thank you Kalen.
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December 2023 by Tanner Clingingsmith
We originally made a reservation for a 15 ft truck to move my 1 bedroom apartment. A couple days prior i received a call from U-Haul stating that they didn't have that truck available in any of the surrounding area locations. Instead, they let me rent a 26ft U-Haul. As you could imagine, we didn't even get close to filling this thing even half of the way, not to mention that this truck is almost double the size of the truck we originally ordered. The truck is the size of a small semi truck and very difficult to navigate through inner city traffic when traveling between states. The truck averaged 7 MPG with a 60 gallon tank, with such a large tank, range wasn't affected as much as the wallet was. I know its not far off of the 10 MPG of the 15' truck, but when traveling 1000 miles, every mile counts. Besides these difficulties we had a great experience with the customer service we received, and at least we had a truck to load in the first place. THIS IS NOT THE LOCATIONS FAULT.
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November 2023 by Thomas Sherwood
The crew at U-Haul were very friendly, knowledgeable and helpful. Next time I need a U-Haul, I would have no hesitation renting here again, and I would also highly recommend this location and staff to any of my friends, colleagues, or anyone needing a vehicle for short term moving.
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November 2023 by DONNY BANNISTER
This place has incompetent people doing their hitch installs and are very rude when you try to get the mistakes corrected. I would not recommend them to anyone for hitch installation. Steer away from this location.
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October 2023 by Matthew Ball
I have used this location before and was not happy so I started using the Madison location and it was worse than this location. Yesterday I went back to this location and even though it was the same GM (the reason I was not happy about the last time I used this location) I did not have to deal with him. Instead I dealt with Kalen and well he definitely made it more of an easy process. He spoke clearly and respectfully and explained everything very well. I'm not sure about his position there but I'd say he would be a great manager one day if not already.
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October 2023 by Cory Sides
10 out of 10 I was there for a very short time before being helped. That was at pick up and drop off. They will take a picture of your ID with a uhaul phone. They will need a next of kin as well. It is thier policy. Everyone I delt with was polite, respectful, willing to help, and very quick! I didn't do much standing around if any. Great job!
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October 2023 by Travis R
Deliver trucks that do what you expect or Give a CLEAR warning that they don't. All moving trucks I have ever seen before come with a ramp. Fan speed control should not be broken. Whose idea were those blankets taking up one whole wall. Giving me a truck with 1/4 of a tank and then warning me It will cost me $30 for not returning it with more than 1/4 of a tank is insane.There were some great employees there offset by the guys who ignored me. I understand its a tough market, hire good people and you will prosper.Have a Nice Day
