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March 2024 by Enecia Vannoy
If I could give a 0 I would. I ordered a delivery on Monday 02/26/2024 for my grandmother 91st birthday. First, let's start with the driver. He came to the residence looking really dirty. He's a reflection of your company, but whatever. We celebrated her birthday and late in the night, everyone was sick. It was almost like food poison. The kids and adults were sick. We will not be ordering from this location again.
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March 2024 by Taylor Andrews
Literally so gross touching the pizza with their bare hands as I’m standing there waiting. Won’t be eating
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January 2024 by Chris Lesner
We order a pizza on Saturday the 13th at 5:00and it said it would be to us by 5:45 we called at 6:15 and they said they left it at our front door but no pizza the people 3 doors down came to our house at 630 and said they found a pizza on there front step with our address called the pizza place back and they said they could not credit us but would bring another one.I just wanted my money back but they said they wouldn'tI WILL NOT ORDER AGAIN
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January 2024 by Man utd Fan
The pizza was good but their customer service is non existent. They answer and tell me they’re open. I ordered on the app and was told it would take around 25 mins. I was waiting around 30 minutes tried calling the store multiple times with them not answering the phone even once and had to call corporate just for them to tell me it’s gonna take an hour since the store has no available drivers. Why say you’re taking deliveries if you got no drivers?
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November 2023 by John
I asked for napkins and they said that they are not allowed to order napkins anymore or paper plates.
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November 2023 by Tyler Bridges
Doesn’t follow instructions and bring you the wrong order. Never again.
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September 2023 by Anonymous
I used to love Papa Johns pizza but this location is terrible. I have tried it 3 different times in the past few months and it gets worse everytime. The pizza crust tastes like frozen and they put all the toppings in the lower center of the pizza so you are mostly left with unappetizing crust. The staff is Not friendly either. It is almost like they go out of their way to be rude. For the amount of money it costs for a large pizza, you can definitely get better quality and service elsewhere.
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September 2023 by Anonymous M.
I used to love Papa Johns but I have ordered from them 3 different times in last few months and the food quality has gone down. Not sure if it is just this location, as I know it is a franchise. However, the crust tastes like frozen crust and most of the toppings are in the lower center of pizza leaving mostly crust. The employees are NOT friendly either, Whether you pick it up or it is delivered. I will not be ordering from there again. For a large $20+ pizza, I would advise going somewhere else for better quality and customer service.
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September 2023 by Jennifer
Haven’t been to a Papa Johns in years but thought I’d try again. Pizza was fine. Primarily disappointed they wouldn’t honor a buy one get one free pizza coupon through our military perks program. Apparently they don’t take paper anymore, even though the coupon was print only and was specific to this Papa Johns. Happily sticking with our local pizza place and won’t be back here.
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August 2023 by Amy R.
In one week, we have paid and tipped drivers for 3 pizzas. We received one. The online site shows our address as the delivery address, they have delivered to another twice. Did it again tonight. Manager, not only didn't care, but was out out by the phone call. My son loves their pizza, we have 4 kids and have ordered from them for years. We are now Marcos pizza customers. Papa John's has outsourced their orders to a third party and delivery to Door Dash. I put one star, because I had to press a star. Should be zero.
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August 2023 by Anushka Kapp
Walk in and ordered a cheese pizza. Was told 10-15min wait. So came back after 15min. They told me its in the oven. 5min later i asked if they could give me an estimate on tile and ill just come back again. I was told another 10-15min.Pointing out that when i ordered they said 10-15min, its now been 25min mince and your telling me again another 10-15min… i got a shoulder shrug and the remark “well you asked”.Absolutely horrible service, horrible front counter manners, and no matter who you talk to… no one cares.
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August 2023 by Doliver Turner
Papa John's Pizza didn't tease the part they charged so much for them and didn't put much meat on it for $33.00 what a get over ,papa John's needed to do better,no star for you!!!
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July 2023 by ansley nicole
I ordered from this restaurant using Uber Eats delivery. My driver was completely fine, but my order was not. I ordered a Hawaiian pizza, and I got pepperoni and chicken. I took a bite into said wrong pizza, and it was doughy. Literally goo. Then, I ordered 4 extra sauces, and didn’t get a single one. Then, they barely even cut my pizza/papadias. I am very disappointed.I also called and spoke to a manager, and she was absolutely unfriendly and not helpful. She gave me a reimbursement for my pizza, but she did not say the words “I am sorry” a single time, nor did she offer any further help other than that. I am furious. This establishment needs some serious help. I will not be ordering from this location ever again, nor do I recommend anyone who wants a cooked pizza to do so either.
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May 2023 by Rachael Travis
I love this location. Sometimes I order by calling and sometimes online but I’ve never had an order messed up, it’s always delicious and whoever is at the window is always super nice. I’ve ordered from there probably 15-20 times and never had an issue of any sort.
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April 2023 by Roy M.
I ordered a pizza with x cheese + I got a pizza with no cheese. called back and said they would store credit me for a replacement next time. when I tried to use the store credit, there was no record. Manger called me a liar and could not help me. call their complaint line still could not help me, filed a complaint on line. the next day the other mgr called and and tried to use the need to know manger name, which i did not know I told him to just check you time sheets,finally send me a coupon which was a hassle to use(call corporate # told to call store called store told to order normally (did not work charged me) went to store and showed coupon, mgr not there, would not credit me back money on pizza because i ordered it. Called corporate again they tried coupon and did not work. I want my original pizza or a refund 16.43 261 indian lk blvd mgr james johnson throw away the pizza I ordered instead of making a decision just kept giving me excuses Wow just plain stupid and afraid of getting ripped off so we punish the customers. thank you NYpie
