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November 2023 by Samuel Day
EDIT: Mark contacted me today, turns out there were THREE cross-threaded bolts (not the 1 they told me over the phone originally after I asked "are the other 4 bolts attached"). "Out of concern for my safety" said he'd do the repair for $200, maybe less...THEY LET ME DRIVE HOME ON 2 OUT OF 5 BOLTS! THEY CROSS THREADED THE BOLTS IN THE FIRST PLACE! And giving me a market price repair is the best they could do? (AFTER letting me drive home and AFTER me leaving a 1 star review)Attached images is what the tire looked like in the morning...judge for yourself. If you care about you & your loved ones' safety DON'T GO HEREORIGINAL REVIEW: Got my tires rotated there 2 years ago. Tried to get them rotated again and said a bolt was stripped. They were the last people to take that tire off, they had to be the ones who cross-threaded. Wouldn't replace it for free because it was "too long ago". Fine, they screwed up but whatever.Quoted me $430(!!) to replace a single tire bolt! Got quoted under half that at other repair shops. I asked for a fair price and they wouldn't budge an inch. Its one thing to not take responsibility. but its another to bend me over on the price on top of it, unbelievably disrespectful.Never buying a Hyundai again. Would love to never visit the dealer again either but knowing this company there will be another mandatory recall in 6 months...
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November 2023 by Carolyn Howard
I recently purchased a new 2024 Hyundai Tucson Hybrid at Hallmark Hyundai. The salesperson, Billie, was wonderful. He knew all about the car and was able to get me the color and model I wanted, which they found and got to me the very next day! He even answered my text messages when I had questions. I have dreaded buying a new car all year, and this was such a seamless process. It was actually a great experience and I would highly recommend Hallmark Hyundai. I had looked at other dealerships but wasn’t impressed. Some sales people didn’t know much and some were too pushy. Billie was knowledgeable and clearly knew the business. I am very glad I decided to take a look at the cars at this dealership. I love my new car! Thank you, Billie and Hallmark Hyundai!
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November 2023 by Matthew Yetton
I never leave reviews but they fully deserve it. Robert and Steve made my wife and I customers for life. After multiple phone calls and texts exchanges over several weeks they got my wife into her beautiful new Palisade. We live over an hour away and had never stepped foot on their lot and they still treated us as a priority. I pride myself on always finding the best deals on vehicles and there was no haggling to be made. No markups. No addendums. It truly felt like family. Best car buying experience we have ever had. The Hyundai dealership in our town tried to sell us a lower trim model for thousands more than our calligraphy night edition we purchased. Don’t second guess or hesitate. You won’t regret it.
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November 2023 by Joseph Bosas
I probably bought the cheapest car in the lot, but yet Michael and Trevor treated me so well. I know that Michael and his team are empowered by the Holy Spirit and will do amazing things through that power for you just as they did for me. I am looking forward toward my next purchase from them, Lord willing.
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October 2023 by Gary Sartain
If you want to deal with a true professional salesperson ask for Cheyenne!!She is very knowledgeable about the cars. She will give you the answers to your questions. If she don’t know she will find out for you.Very honest, zero pressure!Hallmark Hyundai is the place to get a great deal!Gary & Teresa
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October 2023 by Les Williams
Cheyenne provided us with a great car buying experience today. Her product knowledge of the Palisade lineup was impressive which led us to make the perfect choice.Steve, the sales manager, joined our conversations and he too did a great job with our trade negotiation and out the door cost. The car detailing was top notch as well as the technology walkthrough by Michael. And lastly the paperwork processing with Joe was more like a conversation with a friend.Our car buying experience with Cheyenne, Steve, Michael and Joe was the best and we highly recommend the team at Hallmark Hyundai.
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October 2023 by Lindsay Bowman
I had an amazing experience at Hallmark Hyundai thanks to Cheyenne! She was so helpful and kept me up to date so I could snag my dream car! She made the process quick and easy and I love love love my new Palisade Calligraphy! Great customer service and experience all around!
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October 2023 by Lenny Burnett
I had an amazing experience at Hallmark Hyundai thanks to Cheyenne! She was approachable, great at listening to my needs, and was genuinely interested in my happiness with my Hyundai vehicle. She took the time to show and discuss every option available in searching for a new SUV. I highly recommend her sales and Jeff in finance at Hallmark Hyundai.
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September 2023 by Morgan Reynolds
Cheyenne was absolutely amazing! She answered all of my questions, and even gave me her own personal advice. She was so personable and I would definitely recommend her to any/everyone! She made buying my first car so enjoyable!?
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September 2023 by Ramzi H.
Before finalizing the purchase of a Hyundai Sonata 2023, I raised the issue of our non-functional 2015 Sonata with Cheyenne. She promptly consulted her manager, Steve, who assured me that they would tow the vehicle to their service department once I obtained a diagnosis. Steve even generously offered to cover the towing expenses and expressed a definite interest in purchasing the car.After obtaining the diagnosis, I reached out to Cheyenne, who directed me back to Steve. However, despite providing him with the mechanic's name and phone number, Steve failed to follow through with contacting the mechanic directly. My attempts to reach out to Steve and request a callback went unanswered.This experience left me feeling disappointed and betrayed, as Steve did not uphold his commitment to us. It's disheartening to encounter such business practices that make customers feel neglected after a purchase. I had intended to buy an SUV from Hallmark and had another son interested in trading his 2015 S 550 for a new Hyundai. However, due to this unfortunate situation, I have decided to switch to a Toyota dealership instead.
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September 2023 by Michael Leath
Cheyenne was great, she was kind and helpful from the start. She identified what we wanted and searched until she found the vehicle. Her fast response and attitude brought us to the dealership. Steve, the sales manager, was upfront from the start and did not hide the ball. He told us their best price and worked with us to get the deal done. This was the best dealership experience, they were respectfully and cared about our individual purchase. Highly recommend the current team at Hallmark Hyundai.
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September 2023 by TODD Wilson
Excellent experience with these guys!We worked with Justin and he is a very nice young man that truly wants to help get things done for you. I have to say, there was absolutely ZERO PRESSURE!I would recommend this dealership to my family members and best of friends.When Justin said they would do everything they could to make it happen he wasn’t kidding!He got his GM Steve involved to get us what we needed from our trade in. We were realistic about our trades value and they made it happen for us.We got our daughter an unbelievable used car and got the deal we needed to make it happen.Again, you have to be realistic with blue book values and if you are these guys will bend jump through hoops to get it done.From start to finish it was extremely professional, zero stress and very smooth.Excellence here at Hallmark!Thanks so much guys!!Todd & Katie
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August 2023 by Mike L
Best dealership I have worked with. I contacted five dealerships in three states and Hallmark was the best. They were upfront and worked with me to get the right vehicle. Cheyenne was great, she located the vehicle we wanted and kept us updated throughout the process. Steve, the sales manager, did not hide the ball and told me the best price upfront - he made the process seamless. I highly recommend the current team at Hallmark Hyundai
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July 2023 by Hannah Tapp
Josh was awesome!!! Never pushy and super understanding of our circumstances (after a car accident). We had the chance to put a retainer down to make sure we got the Palisade we wanted. Lucky for us it arrived early. Josh had it cleaned up and ready to go for us the day of pick up!!! The process was super easy and I LOVE my new Mom ride!
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July 2023 by Tom Bush
Smooth process and with no hesitation I would go back and buy another vehicle from Hallmark Hyundai. Salesman, David Albaugh, answered all my questions and kept me informed on when my car was going to be delivered. Follow up communication to make sure all is well tied the bow on it for me.
