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January 2024 by Alice Hummus
selection wasn’t all that great. very short staffed but the workers were very kind
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November 2023 by Project_Spoonz
About like any other Goodwill. We didn’t have an issue with anything or anyone. Selection was right on par with everywhere else. Everything was in order and was easy to find. Every employee we dealt with was nice. The one who checked us out was super pleasant. Like most Goodwills, the line was long as they only had a couple of people working the checkouts. But wasn’t super slow. We found several deals on items and was happy. I’ll be back to see what kind of deals I can secure in the future.
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November 2023 by Ashley Jackson
I just want u to know that I have been in this store so many different times to buy stuff and I would like u to know that I am never coming back especially when the management team and the employees are rude. Not all employees and not all management but a lot of the employees there are rude. Maybe they don't like their job or maybe they don't like each other but someone needs to speak to them all, because it's upsetting to come in there and see them being rude with each other and then they be rude to us customers. I rather go back to Rivergate and Gallatin to buy my stuff. The floors are nasty, and there have clothes everywhere.
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October 2023 by Lisa Stinson
We just tried to drop stuff off at the GW in Hendersonville and they told us it was an express so they aren’t taking anything else until tomorrow. For a company that begs for donations, they sure have lazy people working at their drop off locations. Disgraceful!
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August 2023 by Kiana Guevara
I’ve finally had the courage to write this review. I’ve shopped from this business for so many years and once in a while I experience some type of attitude or racism from certain employees. I brush it off but today I had my limit to where hopefully this can be fixed by management after seeing my review. The older lady in the front by the register I accidentally came across her into her in a corner of an isle and she demands me rudely to “go that way” pointing her finger to another direction. Didn’t hear a “I’m sorry or excuse me.” I proceeded to go where she pointed and told her myself “ I’m sorry ma’am.” She ignored and kept walking.The other employee was another man who was putting up clothes into their proper isle from a rack. He goes to the isle I was shopping at and he just gets infront of me and hangs the clothes and walks away. Didn’t say excuse me. I let it’s slide then he comes again a minute later and squeezes it infront of me again and I backed away and I said “excuse me” same thing he ignored me and walked away. We need friendlier employees in this store. I’ve never experienced this type of attitude at no other goodwill in Tennessee.
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July 2023 by Zoncresha Hunter
What A Stressful Night After Dealing With A Careless Employee That Claims He Doesn’t Know What Happened To My Belongings. I Called Firstly To Tell The Store I Was Coming Back For My Purse Because I Was For Certain That I Left It In There Fitting Room. It Was A Marc Jacobs Tan Purse With A Brown Coach Wallet. The Man Told Me To Come & Get It He Was Very Smart About It Over The Phone From The Jump. I Was At Demos Leaving From There (3 Mins Away) So It Took No Time. When I Arrived The Lady Had My Purse In Her Hand Unzipped. When I Looked In My Purse There Was No Wallet Nothing But My Keys AirPods & Vape. I Let The Lady Know My Belongings Weren’t All Inside Of The Purse Where I Left Them. So She Had To Go Back To The Man With The Big Beard To Relay Messages Instead Of Him Coming To Talk To Me Like A Manager Would. So I Asked Them Would It Be Okay If U Followed Me To The Dressing Room That Way I Could Check For MY Belongings She Relayed The Message Once Again & He Came Over To The Door FINALLY & Sent The Lady To Look For My Wallet. While We Were Talking (Me & The Man) The Lady Was Taking Awfully Long To Look For My Wallet. She Eventually Came To The Door & Handed Me A Pile Of My Cards I.d Credit Cards Etc. To Me This Makes No Sense & The Way I Was Treated About My Belongings Is Absurd. They Didn’t Want To Let Me Check For What?? 5 Seconds. He Talked To Me Like I Didn’t Matter Nor My Wallet. For Goodwill To Be Such A Honored Place I Don’t See It. This Man Has No Hospitality Inside Of Him Nor For This Company Because Just like I Told Him If The Shoe Was On The Other Foot I Would’ve Let U Come Look For A Second Because It’s Your Personal Items. Now A Days Their Are So Many Evil People In This World & U Will Not Get Your Blessings That Way. Maybe They Needed The Money More Than I Did But Goodwill Is So Wack For That. Maybe If It Was Marshalls They Would've Made Me Feel Comfortable Because That Man Gave The Card I’m Not Even Going To Draw #GoodwillCorporate #CarelessGoodwill I Just Want My Money Back. Crazy Part About This Story Is We Had Just Donated To This Company & Do So Everytime NEVER EVER AGAIN
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April 2023 by kellie meadors
My daughter and I shop here quite often. amazing how you can't buy a bundle of forks because cashier can't figure out how to check us out
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December 2022 by Shelly Sandage
Love this Goodwill on Indian Lake my BF always comes home with me some name brand fashion
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November 2022 by Amber Sandage
Love this Goodwill on Indian Lake my BF always comes home with me some name brand fashion
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November 2022 by Ms. George
I often donate here and see some amazing donations others have left which never seem to make it in to store. ? I can’t remember the last time I found anything worthwhile here.The prices are crazy! Something’s are priced more expensive then the store they were bought from! I bought a hamster cage for $4.99, perfect price; then there was a dirty old drinks flask with some left in it, priced at $3.99, what?! The prices do not make sense. A kids shirt with a hole in $3.99?!The employees are the worst though. Miserable, unfriendly, unhappy and the cashier, oh my she’s a thrill a minute! Whilst I was paying she actually turned around, started spitting and then vomiting in a bin!! The manager happened to be there helping her with something and carried on serving me as if it was normal!I used to love this store but now it is so depressing. Not a pleasant shopping experience, meh.
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November 2022 by Jill Roberts
Everything was Clean and Organized, the cashier was friendly and check out line moved pretty quick!
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November 2022 by Kevin Medley
Goodwill Rocks! Great store, wonderful employees and amazing finds!
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November 2022 by Miss J
I often donate here and see some amazing donations others have left which never seem to make it in to store. ? I can’t remember the last time I found anything worthwhile here.The prices are crazy! Something’s are priced more expensive then the store they were bought from! I bought a hamster cage for $4.99, perfect price; then there was a dirty old drinks flask with some left in it, priced at $3.99, what?! The prices do not make sense. A kids shirt with a hole in $3.99?!The employees are the worst though. Miserable, unfriendly, unhappy and the cashier, oh my she’s a thrill a minute! Whilst I was paying she actually turned around, started spitting and then vomiting in a bin!! The manager happened to be there helping her with something and carried on serving me as if it was normal!I used to love this store but now it is so depressing. Not a pleasant shopping experience, meh.
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October 2022 by Carla Marr
Great store to work and shop. They get great donations.
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September 2022 by Ericka C.
As far as thrift stores go, this one seemed pretty well stocked and clean. Plenty of clothing options to sift through. I will say though, the children's clothes were really only separated by boy/girl/infant. It made it hard for me to easily locate the toddler stuff, so I gave up trying to find anything for my 3-year-old and just went to look at the toys and books instead. There were quite a few children's books! I never saw any sign or sticker showing how much the books cost (the children books are 99¢ so maybe the others are as well? I'm not sure, I only bought the children's books). I stocked up on 25 books for my son and all of them were in great shape! I was pleased with my purchase. I saw quite a few people walk by with nice home decor in their carts (wicker baskets, a pumpkin, a small ceramic holiday Christmas tree). So this might be a nice spot to check if you're in the market to decorate the house.
