-
December 2023 by Billy Hill
There are a couple of newer faces at this location now and the customer service was much improved. I was in and out in 30 seconds and didn't even have to get out of my car. The older gentleman was friendly and took care of my bags for me.
-
December 2023 by Laura Burke
Just dropped off my donations and immediately regret coming here which I've NEVER felt after donating. I wish I pulled up the reviews before coming to this location. The employee was incredibly rude. He looked as if we were bothering him even though nobody was in line so I got out hoping to bring a smile. I said hi, how's your day? His reply was "just another day breathing in gas bc people don't know how to turn off their car". We obviously didn't know so my husband turned off the car. We took stuff out our car and handed it to him and he threw them into the buckets. I'm sure the glass items are now broken. I donated high end items because I want them to go to a good home. Now I have no idea where they will end up. Maybe in the trash like I saw other donations. That should have been the first red flag.I see the replies from corporate which is nice that they read these, but it's time that permanent action is taken. If it's a staffing issue to fire him then shut it down. There's another Hendersonville location right around the corner that is VERY nice and I've had nothing but a positive experience there. He is damaging your brand and I will think about this experience anytime I come close to a Goodwill.
-
December 2023 by Janice M.
I dropped off several boxes of items and a tv with the remote, there were associates there to help with sorting the items, it went smoothly.
-
November 2023 by Megan Mason
Incredibly rude, told us to hurry up and stop wasting his time. Sunday afternoon, no one else in line.
-
October 2023 by Mike Pennington
Very Rude employee. I will never donate anything to Goodwill. Starting today I will throw away anything else I have to get rid of..This place is so evil..
-
June 2023 by Michelle H
Incredibly rude staff. From saying good morning and getting a dirty look to having brought something they didn't take and being chatised like a child. I've never had someone make me feel bad about wanting to donate. Awful. Other sites don't have such miserable employees. But I guess it was my bad for interrupting a smoke break.
-
April 2023 by Lisa O
I made a DONATION on 4/22/23 at 1:30 at the Hendersonville, TN express drive thru location. There were two guys working. The older of the two was extremely rude and unprofessional to myself and the kid he was working with. I’m sorry I’m not sorry for making this one individual do his job to take my DONATION. It took 5 minutes, if that, to do your job. Rolling your eyes and being rude doesn’t make it better for you, your young employee, or the customer. If you don’t want to work, don’t show up. I hope corporate monitors these reviews as I don’t leave reviews unless someone is being totally inappropriate.
-
April 2023 by Allen Hall
No organization at all with items on shelves. I notice employee just looking for a empty spot to fill it in. They should install wide tables and pile that crappie on them. Lol
-
November 2022 by Nicole S.
I had the same experience as the others when dropping off things to donate. The man working there is extremely rude and unprofessional. He acted like he was inconvenienced to take my donations. On a positive note. It is conveniently located and easy to get in and out quickly.
-
November 2022 by Billie Hardison
I have experienced rudeness on multiple occasions. I just made a drop off and handed them a bag with clothes and toys. he mumbled, "would have been nice if it was separated." then I handed him a toybox and he mumbled, "and this should have gone to store." very rude!
-
November 2022 by Crystal Huey
The man was rude and said we didn't have common sense bcuz we got there 15 nineties before close. Threw things. Horrible experience. This man slammed our door very very hard. If I could give this experience 0 stars I would. Do not go there. He is awful
-
November 2022 by Anna Mayes
It was fine from a drop-off perspective, but worker was very short and seemed annoyed.
-
November 2022 by Dieunie Eglaus
Very nice employee made my experience fast and easy.
-
November 2022 by Alex Maxwell
Quick and convenient and polite staff!
-
November 2022 by Tammy Russell
Extremely rude young man working there.
