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January 2024 by Brittany Dempsey
These people at car care as simply amazing people! Me being a single mother and been having issues for a few months with my car. They made sure to take care of me and for that I am very thankful for!! There are still great people out here!!! Chris and Caroline yall are the best and can’t thank you both enough for everything!! Y’all’s parents raised yall right!!!
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January 2024 by Paige Sherrill
Chris at CarCare is AMAZING!! He went over and beyond to ensure my repairs were done in the most efficient and timely manner. The warranty company wanted to prolong my repair at the least cost to them, and Chris made sure I received top quality parts, and top repair service. CarCare is the only company I entrust with my car repairs.
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January 2024 by Luke Fields
CarCare Import did awesome job helping us out. We were on a road trip coming down from Ohio to Nashville and our Volvo XC90 had an engine light come on. About an hour out we talked and they had us stop by to diagnose it, even though it was New Year’s weekend they got it done the next morning first thing and got us back on our way. Chris was very helpful and friendly, appreciate the whole staff. If we lived in Nashville, I would use them for all my car services!
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December 2023 by Frederick peters
A few weeks ago in Nashville we're finishing our trip visiting from Florida and our 2014 Mercedes needed some major work to be able to make it back home. A quick call to Chris and he had us on our way after only 2 day. Awesome!!!!!! ALso say hy to Alexis , their cute little if you go there.
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November 2023 by Tami J.
subpar customer service, very lackluster and unprofessional.I would not recommend to use them especially if you get an item from carparts.com. CarCare import is actually listed as a "vendor"to do repair work for carparts.com. The front desk clerk seemed inept and did not want "his guys" to attempt to repair my vehicle which needed a simple mirror replacement. The feeling at the end of the day was that either there was no one there equipped to do the job or they just didn't feel like being bothered. Keep shopping around there is better elsewhere.
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October 2023 by Heather Brinkley
They did all the work in contacting my extended warranty provider and got my need covered quickly. They completed a very detailed repair in a short amount of time and the car now runs fantastic. Highly recommend!Service: Engine repair
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October 2023 by Mike Ohman
Excellent customer service. Went above and beyond. Exceeded expectations and would totally recommend for any European auto maintenance.Service: Auto maintenance
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September 2023 by Thuy Rocco
One of our best service experience. We just got our used Jeep, and they made sure we were taken care of. Chris took the time to educate us and even showed videos to make sure we understood everything. It's also very rare that service department admit that something slipped through and they were sorry and fixed it. The communication was good throughout, and we really happy with the outcome. We will be back for all of our service needs.
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September 2023 by T Bailey
You may want to think twice…. The front desk employees tell you anything to get you off the phone. Dishonest with work, labor and cost. Company convinced us to pay extra for the parts they recommended but when I got there to pick up car, after telling me my car was done, it suddenly had a faulty part that was fixed in 2-3 hours. The same part that was suppose to take 8-9 hours.. Sad part, we are still having problems after paying out the money for things they said they were going to fix.I will never go back nor recommend them to anyone….ever.
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August 2023 by John K
I feel I must have hit this place on a bad day. Came highly recommended. Good reviews on Google. Started at opening and two people waiting for them to unlock door. One was a customer complaining. Dropped my car off for a oil plug leaking. After waiting all day, was told oil plug completely stripped. Needed new oil pan at a cost of 1700.00. Said no thank you. Upon picking my car up at the end of the day, another customer complaining. After I was charged a 170.00 diagnostic fee, I was told next oil change wherever I took it would result in my having to replace oil pan. Decided I better go somewhere else. I did today and was told oil plug was stripped but still operable. Asked what a new oil pan would cost, quoted 700.00 including oil change. I hope anyone that goes here has better luck then me. Better options out there.
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August 2023 by Laura Degelau (Laura Degelau REALTOR)
Chris and his team are top notch. Not only were they about 20% less than the dealership on my VW repair, they called me frequently with updates, explained everything they were doing AND got me in right away! Will never take my car anywhere else.
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July 2023 by Debora Lee
Great place to take your car! Chris is a great guy! Trustworthy folks. I highly recommend!!!
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June 2023 by Carter
I had a light come on in my sierra 1500 2 weeks before I am going on vacation and driving to Panama. The light was a Service Brake Pad Monitor. I gave Serra Chevrolet a call and they said 3 weeks minimum. I then called Chris that same afternoon and he had me scheduled to look at it the next morning. He found that my rear brakes needed to be changed. Sent thorough pictures of his findings. I had my oil changed a week before at Serra and asked them to do a full inspection, well come to find out they didn’t. Chris and his team found a very dirty air filter as well. Once I authorized the work to be completed, they had my truck ready to go by noon same day. Chris and Jermaine are my go to guys. I will be returning for every service needed moving forward. Very clean work environment, the best customer service, and great technician work. Thanks again guys!
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June 2023 by Tabi Daniels
From the first phone call with Chris to pick up everyone was so kind. I was kept up to date about the progress, and they went above and beyond. I can’t say enough great things about this place!Service: Auto maintenance
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May 2023 by Merriweather Lovelace
Have done business at this place on multiple occasions have always had a good outcome. Chris at the front desk is one of the most fair people that you will deal with … I highly recommend taking your vehicle to this business and getting work done. They are speedy and definitely fair when it comes down to pricing or taking care of the customer.
