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February 2024 by Dior James
Raie ,Sayvon, Kendle these young had the best customer service. I was I could give them 50 stars . These young men need a raise ❤️
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February 2024 by The Egg Bandit
Came in because my screen was acting weird. Justin the Asurion rep helped me get my screen repaired. He even gave me tips and tricks about how my phone worked. Thanks so much!
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February 2024 by Cheyenne Goodman
I have been in the Hendersonville, TN store twice over the past month and I can’t speak highly enough about Evan. He has helped me with some complex issues when it comes to securing my teen’s phone, and he has gone above & beyond both times. I was so thankful he was able to help me again today! If he didn’t know the answer (again I came in with some tricky questions), he knew how to find the answer! He is an incredible employee and I hope he is recognized for it. He is a huge asset to your store!
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February 2024 by Bobby Holleman
Philip help me to set up a new service.He is the best.Ask for Philip if you need anything he is so kind and so smart.
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February 2024 by T A
Best experience I’ve had from any cell company. I thought I lost all my data and my old service provider wasn’t helping much. Philip helped me and was really cool about it all. He helped me set up new service fast and recover all my data, the guy is a tech genius and saved my butt! If you have a problem and want to be treated well and listened to, ask for him!!
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February 2024 by Suella Cantrell
If you need new service or you need anything ask for Philip .He is the best ,so kind and so smart.
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January 2024 by Lisa Moseley
I appreciate the friendly and knowledgeable people who work in this store. Grateful for their advice and service! Always so helpful to me!!
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January 2024 by Tisha Christie
My review is for Cody at the Hendersonville TN store. I had a problem that had nothing to do with this store, and Cody helped me. He went way out of his way to help me. He worked my case until a resolution was found. He kept me informed, was very professional, kept on top of things and was very friendly and eager to help me. I can’t say enough good things about him. If you want someone who knows what he is doing and will get things done, see Cody. I would go to him again if I needed to. Thanks, Cody!! Much, much appreciation.
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December 2023 by Daniel
Saveon was super helpful, friendly and professional. He deserves a raise for sure!
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November 2023 by J R
We have had ATT for years, switched 5 phone lines to Tmobile was going to switch back, went to store to change business phone to minutes during off season, was told plan not available go some other carrier to get. I guess ATT has gotten so big they do not care about 6 phone lines, 3 internet and 1 cable customer which is what I pay. I was very nice and even called and talked to a rep, sorry no plans have to go somewhere else.
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November 2023 by Derick Loggins
These guys were awesome, broke my phone on a Sunday and they were able to get me a new phone and back at it! I can't remember the gentleman's name, my pprwrk says Phlip m, im sorry it was a stressful day , but either way, thank you for your help!
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October 2023 by Regina Dotson
My 83 year old stepfather came in to cancel my mother's phone when she passed away. They actually asked him to provide her death certificate to cancel her line that is on his plan with his phone!!! Are you kidding me this is absolutely ridiculous it's not a bank loan he is canceling your service to the phone he owns what the heck, how insulting. I have never heard of any phone service asking for a death certificate. My husband passed away and I called AT&T and canceled over the phone. My stepfather is still upset over this!
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September 2023 by Erica N
I came in to today to look around and possibly make a purchase. Evan greeted me and was awesome from beginning to end. He did not push me to buy anything and answered my million and 1 questions. He also ( without me even asking ) looked into our account and made sure our plan was up to date and getting the best price we could.Thank you so much to Evan for all the time he spent talking things over with me and for the excellent service you provided.I love my new purchase and plan to do business with Evan, again.
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September 2023 by Jonathan B.
Wish I could give less than 1 star. Went to the store to purchase a 2022 SE. Website said they had 5 of the 128gb in black in stock. Drove to the store 45 minutes to and from. Went in. Was greeted by a man who asked my name. I told him. I told him also that I wanted to upgrade my 2020SE as the battery was dying. I stepped over to the I phone display to look at the phones. I was there maybe 4-5 minutes. Then three people came in the store behind me. One was a younger guy, an older lady and an elderly gentleman on a cane. I was practically surrounded by them looking at the phones as the daughter of the elderly man wanted to get her father a new phone because it was dying. I stepped aside. At the same time my turn came to speak to an associate. I told the man I wanted an SE with 128gb. He said "let me check". I went over to one of the tables and sat to wait on him to return. Meanwhile a store associate walked over to try to help the group of 3. They explained what they needed. I'm still waiting at the table. The associate (tall guy with red beard) walks the group of 3 over to the table I was sitting at. He asked if I " would move somewhere so I can help these folks". I got up. Walked over toward the front and sat on a stool. Eventually the salesperson trying to help me came back. He told me they have no SE in stock, even though the website said otherwise. I told him the website said you had 5 available. I told him I would just go to the Apple store. He tried offering me his business card. I refused and left. First I don't mind moving to accommodate an elderly gentleman on a cane. But in all actuality you don't want a low seat in which to sit because its more difficult to get up from. Secondly when I moved the associate could have said "thank you". Thirdly I called another AT and T store closer to my home earlier in the morning but that associate was also rude and told me he wasn't allowed to tell me over the phone if the phone was in stock or not. He told me I would have to check online. I told him I tried but could not connect to the local stores website. I have been an AT and T customer for almost 17 years. I could not believe how rude everyone has become. I am thinking its time to leave them altogether. Customer service at their stores is nonexistent. It never used to be this way before.
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August 2023 by Norman Pinkston
My name is Norman and I'm a business owner, Steven is my representative. and he is very good at what he does. He makes you feel like family and always available to assist. Thanks for the customer service AT&T.