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September 2023 by Charissa Eskridge
I have been with Y-12 for 28 years. And I must say it has always been such a great institution. All the ladies & gentlemen are very welcoming. Everyone knows my name when I go into my location. But, the phone banking is absolutely horrible. I am almost positive the tellers over the phone work from home. they clearly have zero knowledge of what they're doing. I noticed 10 days ago my credit card was being used fraudulently. And I called to report it & have the card stopped from being used until I could into the branch. I had to call 3 different times to speak with 3 different people until someone was able to stop the card. I ordered a new card. And still haven't received it 10 days later. I realize that I have been sitting on the phone for over 30 minutes trying to locate my card. Customer Service is really lacking. And when your dealing with someone's money. There should be a little more detail to attention!
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July 2023 by Jennifer Ezell
I love the friendly atitude of of the people at Y12.They are always kind helpful.
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March 2023 by Michelle Mcneal
The Y-12 Harriman, TN branch has always shown us respect and very quick to help us and guide us in the right direction for each of our Banking needs.
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March 2023 by K Sue
Best Branch always greets with a Smile and very informative on all questions. Very Professional.
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September 2022 by Germy
I used to love this bank but now it seems like every time you try to talk to them on the phone about anything they’re very rude I recommend getting better customer service training for all of your employees and get a better underwriting department
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September 2022 by Roy Parrott
Some of the best security there is some of the best people that do your banking with. Quick and friendly service
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August 2022 by Shawn barnes
been doing banking with roane county branch for a long time . Seen many faces and all of their employees are always super nice and on their game. you will not find a better place to bank in roane county. they make you feel like your not just a customer but a friend.
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August 2022 by John D
I have been banking with Y-12 Federal Credit Union for over 30 years and I could not ask for a better bank for my financial needs. I have banked with others common banks like First National and those banks will rip you off on service fees but I have never had any problems with Y-12 Federal Credit Union.
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July 2022 by Donna Reidy
This was the most cared for I have received in any financial place of business. Each person performed their position with knowledge, courteousness & time to make sure I understood each transaction.
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February 2022 by Eddie Jenkins
Friendly people very clean building love going there
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January 2022 by Marjorie
The credit union I was using for over a decade began declining in service over the past couple of years and I was becoming increasingly dissatisfied with the institution's incapabilities. I moved my direct deposit and all my accounts to Y12. You should, too! It was a very good decision.
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January 2022 by Moma Bear
I love Y12 FCU! They were there when I needed them! And they have been there ever since! Everyone is professional and so friendly! I highly recommend them for any and all of your financial needs!
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October 2021 by C Stanfill
This branch is very friendly and helpful!
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October 2021 by Ben Brink
Great service as always, but drive-through customers shouldn't be allowed to delay others while they do extensive business from the driver's seat.
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October 2021 by D Turner
Jessica helped me with a scam issue. She called and made extra efforts to insure me and my family was secured and safe from scammers. Please recognize her and tell her she represents the y12 family members excellently.Wayne TurnerMember since 1989
