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January 2024 by king mitt
Great guy, my car broke down on the highway on Christmas Day and he found us a tow guy and gave us a ride to a hotel. Had the car fixed first thing next morning.
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November 2023 by Sterling Tanacea
Awesome folks! We needed emergency repairs on our vehicle and Roberts was definitely the best choice, they got us a good deal on a replacement transmission and were even kind enough to help us with transport back and forth from the shop. Even called later to check up on us, which I thought was very nice of the owner. Such a good experience! Honest mechanics and and good people.
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November 2023 by Joseph S
Roberts worked on my Ford Explorer and did a wonderful job. I work in another city and was not able to get to his shop before their close time and he stayed open till we got there and helped us out. He and his team took the time to answer all of my question and I was very appreciative of their time. My vehicle has been running great since then. They have very fair prices compared to most other shops and very reliable employees. Roberts Auto in Harriman is by far the best auto shop I’ve been to.
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November 2023 by Joseph
They have unlawfully removed this review numerous times, as I'm sure they have with others, but we will continue posting, because they were THAT BAD.This is by far the most rude, and least professional business we've ever used. He did not hold up to their word, he called us names, like "feaking yankees", he said some incredibly mean and unprofessional things to us. He's hot headed, and it's been said numerous times that he is thriving off of the good business his father established and he took over.He said that because we upset him by asking if the work was done correctly and saying it's important because of many of the reviews we are reading and the fact that we have three babies in the vehicle, that our car was in his custody now and he was going to charge us whatever the heck he wanted to and we had to pay it or we would not get our vehicle back.He didn't get the vehicle in when he said he would and closed up shop without notifying us. My husband had to pay our plumber to get to work the next morning, as we are new to the area and do not know anybody. The only reason we went to him and not our previous mechanic was because he ensured us he would have the vehicle in That Day.********He said that we would not get charged as agreed upon unless we took our bad review down. He still overcharged.*********He's called us numerous time back to back when we've messaged him confronting him of the damages done to our vehicle while in his custody, and harassed us. We have phone log attesting to this.*******POSSIBLY THE WORST OF ALL, they in fact DID cause damage to our vehicle. When driving off his lot the day the work was completed, our vehicle began to shake all over the road. A bunch of lights came on as well.******** We found out days later that not only did they barely hand screw in the bolts on our wheel bearings which had practically fallen off, but they also broke our vehicle sensor, which is accessed thought the wheel bearings. Additionally, we had to replace two wheels which were recently put on due to damages done as a result of the bolts not being screwed in.We have paperwork from several mechanics, one of which we say who the day before going to him (they ran a full diagnostics, no lights on, no issues with vehicle), and the mechanic we saw after leaving Roberts, both attesting to these facts. He refuses to pay for the damages, he's fought us every step of the way.RUN FROM THIS MECHANIC if you value your and your families safety and money. It might sound like I am over exaggerating, but I have actually left so much out of this review. We would be here all day if I mentioned all that he's done and said to us. We have sought legal aid in this matter as well as contacted the BBB and Attorney General.Long story short, I suggest you save yourself the headache and money and go elsewhere!
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September 2023 by Van Walworth
Jason and his mechanics are top notch in keeping my vehicles in repair and running condition. I believe his prices to be fair, however his service is exceptional! Honest, trustworthy, and reliable.Services: Transmission
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September 2023 by Thomas LaFleur
Got my car looked at with short notice. Fixed within one day and at a great price. Highly recommend!
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July 2023 by Justin Trevino
Great place for a hike with dogs
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July 2023 by Chris McKinney
I highly recommend this auto shop! I called 6 other places to check my A/C out and all were either booked for three weeks or probably just didn’t want to mess with it bc it’s not a high dollar fix. But they told me to come in right away to get it looked at. Ran diagnostics to check for leaks right when I pulled up and filled it up with freon. Even though they was busy like every other shop they went out of their way to help me in this emergency. Just brought our newborn baby home so it was huge deal that our A/C wasn’t working right in the middle of summer. Great customer service, easy to talk to, fast/great work, and amazing price! I can’t thank these guys enough! Will definitely come back for more work when needed.Service: Auto A/C recharge
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July 2023 by Elliott York
For us, it isn't so much of what they did as much as what they didn't do. We were in position where they could have taken advantage of the situation. They demonstrated a lot of integrity and did right by us. I plan to bring car repairs to them.
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April 2023 by Megan Shields Blount
We were traveling home when we encountered major car issues! This was the first place that came up when searching for a repair shop. They were AMAZING, got us taken care of quickly and were extremely friendly. Made sure we were able to finish our 6 hour drive home safely. If you are traveling through and need automotive help we highly recommend!Services: Engine repair
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March 2023 by Brandon Mackie
Amazing place rushed me in front of other vehicles they had and fixed my crankshaft sensor issue quickly I would highly recommend this shop.
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January 2023 by Mr Clint McKee
I have been reading all the reviews and noticed he has nothing but 5 starts not 4 or 3 and a few 1 stars and only got a 1 because you have to give them at least a star to write a review. I noticed the people who have given them a one star are all from out of town traveling like myself.This place should be shut down. They will lie and tell you they used dealer parts. They not only didn’t use dealer parts they left some parts out and put one side back together wrong. I disputed the charges with the bank and they sent receipts with a fake signature saying it was satisfied. The bill quoted was half of what I was originally told and when I said I was not informed the price went up they said pay it or we keep the truck. I was from out of town traveling for work.Your best bet is go to the dealer because the dealer redid the brake job two days later for less than what I paid at this hack shop.Service: Brakes
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January 2023 by Robin lohrer
They straight lied to me about the condition of the underbody of my vehicle which to my advantage made me go to another mechanic who is very familiar with vehicles that come from northern states who identified the issue and did the best that he could do for what I could afford to pay and we made arrangements for when I save enough money for him to do a complete exhaust for me for a very reasonable price where this mechanic wouldn't even put my car on a lift to identify where the problem was
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December 2022 by T.J. Miller
Had some starter trouble and I bought a new one.. Seen Jason at Bojangles while I was getting breakfast and asked him if they had time to put my new starter on he said "Yea bring it on down." When I brought it down there I told the guy's there about my issue next thing I know my car is on the rack and fixed.. I even got to finish my breakfast there at the shop so it's a WIN WIN.. great group of guy's down there.. thank you Roberts Auto Repair!!!
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November 2022 by Joey Watson
Had a really bad oil leak on my 1995 Dodge Stealth. They were really friendly and pretty awesome to work with. And considering what the issue with the car was, Jason and those guys are very reasonable on the cost to fix an issue. From this point forward my cars are going to him for maintenance and repair.
