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November 2023 by Bill Evans
Always receive great service at Duncan Family automotive Group. I have my 2021 Traverse serviced there every 5,000 miles and it is always quick and complete
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November 2023 by Cody Byrge
Only giving one star because I can't give zero. I bought a truck here in May and didn't receive my tags until this week, almost six months later. I called after each temporary tag expired and was told they have done everything they can, it's the clerk's office's fault. Finally called the clerk's office after the third temporary and was told Duncan Family Auto didn't submit any paperwork on the deal. I tried contacting the dealership everyday for a week with no response and no returned calls. I'm assuming the clerk's office reached out and took care of the problem because no one at Duncan was willing to help. Horrible customer service. How hard is it to submit paperwork for someone to get their tags? Ridiculous is the only word to describe the situation, and sketchy is the best way to describe the business.
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September 2023 by Ben Perkins
This is why I never bought from small dealerships. You pay 56,000 for a brand new car and 4 months later no tags. You call and leave messages and no call back. DO NOT BUY!!!!!!!!
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September 2023 by Mark Berg
They did an Awesome job. Everything about doing business with Duncan Chevy was great. Thanks
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September 2023 by Jonathan Gano
I have purchased several vehicles here, and it has been a first class experience each and every time. The staff has gone out of their way to make me feel important, and the service after the sale always goes above and beyond. It is worth the extra drive for me to come from Knoxville and do business here.
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September 2023 by patty hacker
We were traveling and 7 hours from home when the whining sound increased. The dealership worked us in the next day. Also they diagnosed the problem right away and the charges were very reasonable. Repairs were made within the time that an oil change would take. We were treated with respect and kindness. As concerned visitors, we so appreciated being so well taken care of, especially so far from home. --so thankful that we were led to this dealership.....
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July 2023 by Michael Wolfe
Great dealership and a totally awesome staff. And Michael Justice is a great guy to deal with. I won't go anywhere else to buy another vehicle. You made my life easier and my wife happy. Look forward to doing years and years of service with you guys. Thanks again, and its almost impossible to find a group to look out for you. God bless.
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July 2023 by Itsa Meeha
We always deal with Casey he is great!
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March 2023 by Tml Tennessee
Billy Ray is excellent ! My mother in law was wanting a used small SUV. I found the SUV online and called to see if it was still available. My call was routed to Billy, and he worked with me to help my Mom-n-law purchase the SUV. He had it cleaned and put some fuel in it, so all we had to do was bring her to the dealership. He waited for us that day and took time to explain the functions to us. My Mom-n-law wanted to use her credit union for the funds to purchase. Billy worked with her credit union loan processor. The financial paperwork guy at the dealership was also very polite and professional. This was the first time all of us had been at this dealership, although it's local for us. I definitely recommend Billy Ray!
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March 2023 by Mary Burney
I bought my car from sexton's and had all my repairs made there. I always had great service and friendly atmosphere. So far, Duncan has been great with repair and oil changes and I have no complaints. Thank you.
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March 2023 by Pat Moore
Everyone was so nice and friendly.And the waiting time was less than hour.Thank you Patricia Moore
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February 2023 by Kelley O’Dell
Quickly fixed my vehicle much quicker than I expected and were super easy to deal with.
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January 2023 by G. Cowart
Casey is very good at what he does. However, your labor rates are not in line with other shops. I'll shop around next time I need repairs.
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January 2023 by Mike
Great service and friendly. Had oil change and was done quickly
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November 2022 by Danna Gregory
They did the work quick and honored a coupon I had won for a free oil change but the next person that changed my oil found my oil plug head was rounded off and had to use a special tool to get it out of there and it had to be replaced... Not saying they did it but they were the last one to do a oil change
