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July 2024 by Jaime Nolan
Gateway Ford of Greeneville has THE BEST Ford service department I have dealt with by a long shot(even better than two Ford dealers I used to work for)! Over the past year, I had almost constant issues with my Ford F-150 hybrid while traveling around the southeast U.S. due to an "unstable hybrid battery." I took the truck to at least 7 or 8 different Ford dealers in multiple states in an attempt to get the problem resolved, but ONLY Gateway was willing and able to finally get the battery replaced under warranty because their technicians are knowledgeable, experienced and were able to correctly diagnose what was going on and get it approved by Ford. It was also done faster than expected, given my past experiences with other dealers. A HUGE thank you to Riley and Stacey in service, the technicians, and all involved at Gateway Ford! I'm very glad I decided to make Greeneville my new home.
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January 2024 by Google user
Had a flat tire, limped there, had one of my special tires in stock, changed my tire and was on my way vroom vroom. Riley is the nicest, courteous person I've met and as accommodating as possible and prompt.
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December 2023 by Mel Dan
Had a flat tire, limped there, had one of my special tires in stock, changed my tire and was on my way vroom vroom. Riley is the nicest, courteous person I've met and as accommodating as possible and prompt.
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November 2023 by Eric Rosson
Very happy with cost and service.
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October 2023 by James Brashears
Came in last year to get a key issue fixed for my F150, little did I know I didn’t get a second key but was charged for one! I came back to get it resolved and was told it would cost only $65. After waiting a while, they came back and said it would be $166 instead of the initial price that was quoted to me. I didn’t know I needed a second key to operate controls. They have their money but I still don’t have a second key.
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July 2023 by David Stout
Great staff, fast service, very clean place, have been using them for years, highly recommend.
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July 2023 by Gary Hall
Easy to work with
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July 2022 by moneymagnetelizabeth
Excellent customer service, very professional and authentic customer care.
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July 2022 by Andy Br.
Fixed my vehicle and did an excellent job doing so.
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July 2021 by Patrice Mikan
Parts on backorder a bit longer than hoped but repairs done immediately on receipt. Personable service, pricing right on as expected, follow up excellent. Thank you Philip and Tristan.