Gateway Ford Service is highly praised for its friendly and professional staff, providing a positive experience for customers. The sales team, including salespeople like Malachi and Keith, are known for their honesty, helpfulness, and genuine hospitality. They take the time to explain details about vehicles, ensure customer satisfaction, and treat clients like family. Customers appreciate the no-pressure approach, feeling relaxed and well-informed during the buying process. The staff also assists with transportation and provides thorough information before visits. The service department is efficient and professional, promptly resolving issues such as battery replacements and media screen repairs, often on the same day. Customers have found the pricing reasonable and the work done in a timely manner. The dealership's large waiting area and smooth paperwork process make the experience comfortable and hassle-free. Whether purchasing a new vehicle or seeking service, customers consistently report a high level of satisfaction and recommend Gateway Ford Service for their friendly staff, trustworthy service, and welcoming environment.
Malachi Musgrove was an amazing sales person honest, informative on the rogue in which we purchased and extremely personable. You will not be disappointed if you ask for him to be your sales person.
September 2025
Tremendous experience. No pushy sales tactics. Our salesman, Malachi, was more about the individual than the sale. His demeanor made us feel relaxed, and we didn't experience any stress dealing with Gateway.
September 2025
Huge thanks to Keith Brown for selling us a great Ford Bronco!
