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February 2024 by Larry B
I must have hit this pilot at the perfect time. The ladies that were working were very friendly with a sense of humor. Look forward to visiting this location again
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February 2024 by Jose Torres
Just noticed the price for their pizza 5 bucks omg yeah I'll just eat at subway sheez that's crazy but nice rest stop to fill up .
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February 2024 by Lisa Perkins
Clean place nice attentive customer service
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January 2024 by Edward Leach
You might want to get your employees under control. You do not demand people to use those kiosses when you demand somebody you're going to get a fighting response. You can ask people since you guys have demanded my company to use those kiosses. My people have walked out the doors multiple times and we will continue to do so when you demand us. When we tell you we do not like those kiosses and we we refuse to use them because your employees want to stand around and talk and play on their telephone and do other stuff then help customers at a register. They want to do it the kiosk way
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January 2024 by Wyatt Benally
Sorry guys..no laundry era..?
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January 2024 by Edward Utsler
I come into the one in gordonsville everyday, 4am on way to work for coffee and sandwich for lunch, don't understand how with all the coffee urns, most of the time at that time in morning there is none made. Don't get me wrong, Becky and Tiffany are great, but they're not always there. The old woman on days is the worst. On days off like today I get my cigs there, as I stood at counter for 10 minutes waiting for her as she forced people to use self check out, the people at the end of the long line at self check out started chatting with her, she brought them around to counter, she cut me off as I started asking for cigarettes and told me to move she's needs to take care of those people first this is not the first encounter with granny, I spoke to manager and left without any service
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December 2023 by Zach Jernigan
I was actually doordashing when I received an order for a pizza at this pilot this place is always been very friendly and helpful an extremely nice most of all their store inside and out is always super clean including the bathrooms they are always clean and smelling fresh that's why I keep coming back here but today they gave me a pizza because I wanted to try out how their doordash system would work so a lady named Tiffany M put an order in and gave me a pizza what they didn't know was I was down on my luck and having a hard time and hadn't eaten yet this morning so shout out to Tiffany m you're awesome all of you here are keep up the amazing job!!!
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December 2023 by James Bear
Arrived to this center to replace a blue rhino tank, I respectfully argued with the vice manager about replacing a defective blue rhino tank. However was treated disrespectfully about the matter. Previous months ago they abided by blue rhinos policy which is to replace a defective tank at no cost. The vice store manager argued with me issuing that I would have to have a receipt (not at all what blue rhino's defective replacement policy is) the vice manager threatened to call the police on me only for insisting that they follow the policy held by blue rhino. I was also informed that the facility hung up on blue rhino several times.
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December 2023 by Gan-Erdene Boldbaatar
So clean and everyone work so nice they makes me feel good
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November 2023 by Tony newman
tried to force me to use self check out. I'll guess I'll mosey down the road to the loves just a few miles away
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September 2023 by Jamil B.
DO NOT PARK ON THE STREET!!! Local Police are happily handing out Parking Tickets overnight. And they won’t wake you to tell you to move (not saying they have to as there are Clearly marked NO PARKING signs all down the street). You’ll wake up with a $63.75 parking ticket taped to your drivers window. Ask me how I know??♂️?
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September 2023 by Grey Man
I had occasion to stop at #4597 today and was once again reminded why I avoid your locations like the plague.As I stood in line with my merchandise, I noticed that the lone employee was not behind the counter where she belonged. She was instead out front forcing everyone to use the self checkout machines. When it came my turn, she attempted to get me to check myself out. To which I politely refused and asked her if she did not have a traditional register open. She immediately skipped me and asked the person behind me if they were ready to check out without addressing my question.Rather than make a scene, I stepped back and let others go in front of me and waited till there was no one in line and asked her if she now had time to check me out in the traditional manner. When asked if she had a register open she repeatedly refused to answer and stated she didn’t have time to deal with me. I returned my items to their original locations and walked out.I don’t blame her for following directives from her superiors. I don’t even want her disciplined for her impatience and evasiveness. I do blame upper management for this encounter. I am one of many who refuse to use self checkout machines. I do this in defense of the American worker… the cashier. It’s blatantly obvious that the store is under staffed, overworked, and I suspect underpaid. This is an attempt to reduce payroll to increase profits.So if I make every effort to avoid your store, I must be patronizing another brand. (I have to buy fuel somewhere). What attracts me to that other brand and not you?It’s the friendly faces and clean places. It’s the responsiveness to my feedback. Whether negative or positive, they address my complaint. Their parking is 100% free. Their rewards program is better than yours. But most of all… they don’t have self checkout machines. They recognize the driver’s need to interact with other humans just as we have since business began. Face to face. Any business that prioritizes profits over the dehumanization of its customers will never profit from my presence.
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June 2023 by Gregg LaClair
Zero stars! Pilot refuses to ring up sales. I had an armload of goods and was told use self checkout or go elsewhere. So no I'm going elsewhere. I will no longer be purchasing anything at a pilot or flying j including 100 gallon plus daily diesel purchases. The last straw has been taken. Love's has a great program and they enjoy ringing out customers.
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June 2023 by Alan Meyer
Just walked out due to total lack of customer service. They wouldn't help me at a regular register. I won't do self check out. That's your job not mine unless you pay me. But it all good my money is green and will spend elsewhere
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June 2023 by Nurse HB
Heads up..is mainly SELF CHECKOUT and only one lil foreign lady trying to tend to everything?♀️...and needs hooks on bathroom doors