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October 2023 by Doug G.
This Walmart is located on Gallatin Pike and sits directly across from the large complex housing Dick's, Best Buy, Rooms To Go and more. Unlike many Walmart's around the city, this location features all the creature comforts of a superstore plus a Murphy gas station...which always has great gas prices! I usually avoid Walmart for the most part, but on occasion, which is usually early on a weekend morning, I will pop in for random items. I legit live less than a mile from Dickerson Pike Walmart and will go out of my way to go to this one. The store is usually decently clean, shelves are stocked and the cashiers are in place. While this Walmart is far from perfect, it is a solid Walmart location, especially given nearby locations. Overall, I am a Target fella at heart, but don't mind popping in here when needed.
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September 2023 by Stove S.
went in there today to return a tv after calling and talking to someone in electronics and they said we could. We were under the 30 days and told the guy in electronics our situation He said that was no problem. unfortunately we came in contact with Yolanda from customer service who was an insanely racist individual. She was laughing and hugging all the other customers but when it came down to us she just laughed in our face. she was conniving and would say things like " i told you so" along with more laughter in our face. cannot believe Walmart would hire someone that profiles their customers and treats them different then anyone else. we are appalled by the way she treated us. We informed her that we called and talked to someone in electronics and she said "honey we dont answer our phones in this store, no one here answers the phone" we told her we talked to someone in electronics and she stated "honey, the guy in electronics can't even talk there is no way he answered the phone" talked to a manager and they were no help as well. so we left the building in complete shock as to what just happened
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May 2023 by Bruce A.
I had my oil changed, tires rotated, cabin filter, and wipers changed. They couldn't have been more helpful. Nice people back there. They explained there were some issues with my lugs. Two lug nuts were missing, one had a cheep lug nut, and one was cross threaded. The only place I've been to is the Walmart in Hermitage. At the Madison one the waiting area was clean. The service area was clean and very organized. Even the store is good. I come to the Madison one because the one in Hermitage is very bad. The tire service area is disorganized and dirty both in the work area and the waiting area. The Hermitage Walmart has a bad culture which usually reflects the sites top person's attitude.
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May 2023 by J P.
I'm standing here waiting for Customer Service shortly before 7 o'clock and was told they don't open till 7am. I'm on my way to work and when I asked a employee, if there was anyone else that could help me she just rolled her eyes like I'm inconveniencing her. The lady that is supposed to be doing it is coming now but she just taking her sweet ole time. Is this what Customer Service has become?!
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May 2023 by Sherry P.
They always have multiple cashier's on a register. Not like most that only have self checkout open. Rhonda is a great cashier and friendly. She knows her customers and they look for her.The store is clean and organized every time.
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March 2023 by Beth L.
I was dragged into the Walmart ... thank goodness he made it a quick trip! I loathe going into stores to shop. Especially Walmart! This location is known for "trouble".... Early Sunday morning it's not busy. The shelves are well stocked and the store is clean. Not one employee I encountered reciprocated my smile of "hello" or offered a greeting. Seems everyone is unhappy with their life choices. Produce looks fresh and nicely distributed. The one thing I did find was 60 eggs for $11.06. WOW!!! That's a deal!!!! As you exit the store, there's a cop and a store employee stopping people checking receipts against what's in the cart. Again, a storm known for troubles.
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September 2022 by Susan C.
I have been VERY pleased with the pharmacy at Walmart. A man in his 50's is in charge. He is EXTREMELY helpful. He took my phone call at 5:00 pm and was not nervous about the line in front of him. I had so many possible interacting meds that I just put everything in a bag and drove to the store. He calmly checked everything and sent me out with knowledge I didn't have previously. He has always looked for ways to help us get the best price on our meds. We do have insurance but he has optimized it. He is proactive. If I come in for a shot, he will ask if my husband is in the store and might like to update his shots as well. GREAT service!
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December 2021 by Ezekiel M.
This place always closes 10 minutes early. I tried giving them another chance and yet they still do the same thing, I don't understand why they are doing it but then again they do have 1.5 stars.
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December 2021 by Bob T.
went in Madison super store to see and item before purchasing, they only had 1 I could find and it was tore open and retaped. looked like somebody bought and returned. no one would even look up and see if they had anymore. went to customer service and a woman couldn't hear, so I told her I would just use the other ladie. when I got to her she told me I was rude even tho I was not. I couldn't scream and had to much to ask. this woman refused to help me saying I was rude and then she left she turned her name tag around so I couldn't see her name, I then talked to a woman name Dee on her tag she wasn't any help only saying she would take care of it and speak to her, but what I wanted was help with an item which I never got. I am 60 and had a stroke last year and 3 major back surgeries I could not stand there any longer. I been going to this store since it was built and never had this type of problem and won't go back again.
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October 2020 by Scott S.
Went in to store with a difficult return issue from Walmart.com - Erica and Hailee saved the day. Thanks Ladies!
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April 2020 by Jennifer W.
Worst experience at a Walmart I have ever had. First I was standing in line and in express 20 items or less line was opened up however the lady at the checkout ushered a woman that had well over 100 items in her basket over instead of me when all I had was a single iTunes gift card. How does that work? One of the attendees had to open up another register just to get me through because she saw how upset being overlooked with my single item which would've gone through so much faster for a person who had over 100 items in their basket had a 20 items or less express checkout lane, by the time I was finished I wanted to go to customer service but that line was so long that I did not bother to stay in it because the single person working in the customer service area tried to get the attention of another attendant because something had gone wrong with the computer or it was something she didn't know how to do. Didn't appreciate being overlooked, didn't appreciate the lack of service. There should be plenty of people to work these essential businesses during this pandemic.
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March 2020 by Karl K.
The only time that I've been in a worse Walmart is in Birmingham Alabama. This dump is to be avoided at all cost. I'm not a fan of the Walton family and criminal behavior of the way they run the monopoly. But, sometimes it's the only place that has what I need. Luckily I found the last bottle of bleach in the Nashville metro area. Pandemic's suck and so does this walmart
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January 2020 by Sharon R.
This stores listed as being open 24hours.i was told by a friend who lives in hendersonville tenn.it closes at midnight.they need to change it
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September 2019 by michael vonner
I tried the grocery pickup for the 1st time. I was having a rough kind of a day that seemed like everything was just not going like it should. Long story short if it was for Shania and one of the assistant manager(s) Stephanie going above and beyond their duties of customer service and listening to me express my frustration of how my day was going, still was able to pick my order and did it all with a smile! Who say customer service is dead at the big box stores, not this guy! I am going to make it my mission to give those two ladies the compliments they both well deserved! Way to go Wal-Mart for hiring Shania and Stephanie at 2232 Gallatin Pike Madison, TN 37115.
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August 2019 by Shanna Strickland
Terrible customer service and very rude...
