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October 2023 by mattie callahan
Great experience - great communication via email, text and phone from start to finish. Super easy to schedule deliveries and pickups online. It really helped us stay organized to be able to pack and load the pod over a couple of weeks.
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September 2023 by Jane Sanford
I had a great experience using PODS for my latest move! Everyone I dealt with provided quality service.
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September 2023 by Jessica Merrill
After an initial mishap with pick up from a driver who just left my POD on a jobsite and never contacted me, driver Adam went well above and beyond to make sure my POD got picked up. As a small business operator, I'm so very appreciative of individuals who when faced with a problem they find a solution rather than just leave it as someone else's problem. Major thanks to Adam for helping out, and finding a solution.
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August 2023 by Theresa Nushart
We moved out of state. Pods stored our pods for 3 months. When we finally moved into our new home all of our belongings were in perfect condition. Pods was very easy to work with
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August 2023 by Jasmeet Oberoi
PODS' service in terms of billing and collection has been extremely unsatisfactory. There was a notable disparity between the billed amount and the initially quoted amount. Despite my efforts in filing a dispute to address this concern, I have not received any callback from their end. What's more, I was billed for an additional month that I shouldn't have been charged for.Over the course of three weeks, I've been tirelessly working to resolve this matter. However, each time I call to follow up on my refund, I find myself having to repeatedly explain the intricacies of the issue. Dealing with PODS has been a truly distressing experience.
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July 2023 by June Sloan
Very frustrating at times to solve a problem? Trying to contact a representative! Or correct a false delivery!
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June 2023 by Mary Bischoff
Order and delivery process was Great. However I have been calling and trying to email for three days to request pick up and can't get in touch with anyone?
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June 2023 by Sandi wilen
We had a great experience with using PODS when we needed to move out, store our stuff and then be able to take our time to unpack as needed. Everything was great including the staff, the condition of the POD and our belongings while it was on the POD. I'll definitely use this service again.
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April 2023 by Dwight Okahara
Even though they listed that my Pod was in their holding facility in TN, my destination state, when I called to setup my delivery to my TN home, they said that it was still in my origination state (CA) and this delayed my receiving of my Pod and items for at least a week and a half. Call and don't rely on their use of technology.
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April 2023 by Lisa PS
Had an issue with the rate I was charged and the rate I was quoted. I entered a claim, never heard back, when I followed up, they couldn't find it. I entered another claim, no follow up, I have no idea the resolution. I called for a pick up and they changed my date, but now I'm still getting charged, for idk what? Invoices are extremely difficult to read or understand. Use packrat
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February 2023 by Diane Carroccia
This was the easiest storage solution I have ever used. We needed to store items while my mother in law's floors were being redone. PODS was so convenient! They came about two days after I initially called to set it all up. My call was answered pretty quickly and the PODS rep was knowledgeable, friendly, and explained everything veey easily.It was pretty cool actually, watching how they unload the storage container. The driver was great, calling when he was on his way and confirming where exactly to place the container. It was that simple. About a week and a half later when we were done getting the floors installed and got all the things moved back into the house, we arranged for a pick up. It did take a few days longer than the drop off but that was ok. It was pretty much the same easy process, taking roughly 10 minutes to load it and go.The driver was nice, I'm pretty sure it was the same one that dropped it.This was hands down the most convenient way to store items on a short term basis. Just right in the driveway, I highly recommend this service!
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January 2023 by Amy Heller
From start to finish, PODS staff made the process an easy transaction and delivered the promise.
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November 2022 by Kimberly Zastawny
Everything was fine until it came for delivery. First they never shipped my container to the new state. Instead it stayed in the state I was moving from. I was never made aware that I have to actually tell them to move it to the new location when they picked it up. Then when it was finally ready to be delivered, they never showed up. When i called I was told they no longer service the area where I moved and that I'd have to come pick up all my stuff. I was then told that they would deliver the PODs to me but for extra fees. Apparently requests for delivery were submitted wrong which is why the PODs never showed. IT took many calls and online chats before someone who actually had a clue fixed everything and got my stuff delivered to me with no extra fees.
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October 2022 by Sarah Motis Ruden
Overall, we were happy that we could store our belongings while we were between homes and the customer service on the phone was excellent. I'm giving 4 stars because the POD delivery and pick up wasn't very timely. They give a 3 hour window and showed up very late and outside of the time given.
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September 2022 by Laura Morse
awesome experience! Pods were delivered and picked-up as stated on time. They were clean and had great storage abilities. The people are very nice and helpful. Will definitely be using then again.
