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December 2023 by John S.
The customer service from Caleb was exceptional. They were very accommodating, the diagnosis was accurate and the repair completed faster than any other shop I have been to.
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November 2023 by Carole Carter
Caleb is a really nice person. He took care of my car and was very professional. I highly recommend him.
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November 2023 by Ty Harnar
We were on a long road trip. Acquired a tire leak after running over something small on the highway. Quickly pulled into the larger competitor next door who said “we don’t have time for something that small”. Pulled into Midas, we were met with a smile and super polite service. They heard our emergency, got us right in, quickly found the leak, and repaired it. They has us back on the road in about 30 min, and the fee was only $30. Impressive. Thanks Midas staff in Madison TN for your help! You saved us! We appreciate you!
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November 2023 by danny hardison
I have taken my car to get an oil change at Midas for the last 3 times because they are willing to do an oil change for a cheap good cheap price, but i got what I payed for. Each time I took my car to Midas they have managed to mess up my car at my expense. The first time I took my car to Midas they cross-threaded the oil plug without me realizing they messed it up. I found this out the second time i took my car in and they charged me to rethread the hole and put a new plug in. I thought this was the end of my problems. However, this last time when I took my car in for an oil change in they told me I have to replace the whole oil pan and it would cost $1300.00. This last time they said they used a "temporary" plug since the whole pan needed to be replaced because I didnt want to pay $1300.00. I ended up going across the street to autozone and I found out that a new oil pan only cost $300.00 so I will not be doing anymore business Midas unless they offer some sort of restitution for the damage they have done. This series of cheap $40 oil changes has turned into more than a $1300 bill.
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September 2023 by Scott L.
Had a screw in my rear tire.They plugged it and charged me $30Unbelievable!!Will not go back and will warn others.
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September 2023 by Caleb Blair
Some Midas locations are great. And hands down, their oil changes are cheapest I’ve found. However, this location nearly charged me $400 more than Jiffy Lube did for the same repair.Employees at this location estimated $900 to repair my car’s brakes including the axles. Something didn’t sit right with me, so I paid for the oil change and drove on bad brakes until I got to Jiffy Lube in Goodlettsville. They ended up charging me less and getting it done in just about double the time it took me to get an oil change at Midas (Jiffy Lube on Cartwright was fast).I’ve been a Midas customer for a while, but this location ain’t it.
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August 2023 by connor c.
My car needed some routine maintenance so I submitted an appointment request online for Midas as well as another place near by the other place canceled my appointment 3 weeks in a row and when I called told me they couldn't get me in. I called Midas half expecting the same treatment because I hadn't gotten any email about my appointment request but a guy answered the phone and told me no they hadn't gotten my appointment request but if I could drop it off they could work around things and get all I needed done by the end of the day. I dropped my car off at 2:30 and told him a few things I needed checked. He called me 10 minutes after leaving and told me they were getting to work on my car and discussed what all they recommended and what I should wait on. The entire conversation about my car there was no pressure to add things on. After hanging up me and my fiancée went to get food in the mall while we waited. About an hour later I got a call that my car was ready for pickup. Overall I had a great experience with midas and I will be going back from now on.
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July 2023 by Willie Jackson
The service I received for my business vehicle was excellent and I highly recommend Midas at Rivergate! I will be back soon for service on my personal vehicles.
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July 2023 by Houston Turntine
Melisa is great! And also Jr! They always take good care of me and my car. Great service and great communication. I appreciate their honesty. They are assets to this company and the automotive service industry which can get a bad reputation. I highly recommend going to see to Melisa and Jr!
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July 2023 by Matthew King
Melissa and her team we extremely professional and kind with setting expectations and delivering on everything. She answered my questions made it clear how much the service would cost and beat the price of the regular facility I go to.I live hours away but would consider driving to her facility again if it lines up with my work travel to have the same experience. I highly recommend this facility.
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July 2023 by Star Martin
I had the best experience there! Melisa is top-notch and deserves all the positive things coming her way. It is always unnerving to get work done on your car as a woman. Will they overcharge you or will they listen to you about what you think your car issue is? Melisa and her staff took all those concerns away. They were friendly, efficient, and reasonable with their prices. I have officially found a place I can go for work on my vehicle and really trust the service I am receiving. I am definitely one happy customer.
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April 2023 by M Litman
I visited your store on Mon Mar 27th at 10:45am to get an oil change. There was a coupon online for $24.99 synthetic blend oil change. Once I showed the guy working the coupon he caught an attitude and said no we won't put a synthetic blend in your car. I explained to the guy working my car always has got a synthetic blend. He still had an attitude then said oh they didn't have the time. If you guys aren't going to honor coupons don't out them online. This is a horrible way to treat your customers. This location in Goodlettsville TN I would tell everyone to stay away
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February 2023 by SecondGearDG 375
I experienced the worst customer service I’ve ever seen here from one of them. The ones working on my car did great, but the guy behind the counter was awful. Upon arrival I gave them my keys to get it checked out for brakes. I was told I had a 30 minute wait and the guy behind the counter didn’t tell me about the wait room so I was sitting on the lobby floor for ten minutes. I didn’t find out about the wait room until the mechanic came out and said there was one. After inspection I was told that for them to complete my service it’d be roughly 2 hours. In this two hours the guy “behind” the counter went in an office across from the waiting room and began smoking, sleeping, and getting on his phone. I could hear him snoring and the cigarette smoke was very noticeable in the wait room. He missed several phone calls, and a young couple came in and got ignored. I never write reviews, but this one guy earned it.
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January 2023 by April Moffatt
If you had 100 Jerrold’s you’d put Firestone out of business! He is the absolute most hard working , knowledgeable service provider you have! No one else will ever touch my car and I have tons of friends and family that I recommend to him! Give that man a raise!!!
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December 2022 by Andre H.
The crew here knew what was wrong with my car and gave me a step by step plan. They had told me things about my car that made me feel confident to bring it back in the future. They were friendly, fast, and helpful. Glad I stopped in.