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October 2023 by Cory Sullins
We’ve been a client of J. Barnes & Company for 2-3 years now, and the service we receive from Jackson, Jeff, and Heather is fantastic. They’ve helped us with some unusual situations that have come up with our business, and always help us navigate the “insurance waters.” We’ve also saved money since moving to them 2-3 years ago, and feel like we have more coverage. Thanks so much for all you do J. Barnes & Co. We definitely highly recommend them!
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October 2023 by Ryan G
I cannot recommend Jackson and the J. Barnes team enough. All of their agents are knowledgeable and will make sure your assets are taken care of. With them being an independent agency, they can also shop around with different carriers to give you the best coverage and price. 5 stars all day!
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November 2022 by Sara Rodwell
To quote Tyra Banks- “It’s so bad I want to give you a zero. But that’s not possible so I give you a one.”Customer service rep never knew the answer to anything. Emails went unanswered. Premiums changed without notice, when we inquired they said nothing was wrong-our premiums magically went down! Only to get a massive bill months later. We finally got so fed up that we cancelled and went with another company. They kept sending us bills saying we owed them money when in fact it was the other way around. We finally just had to straighten everything out with Grange directly. Ugh total nightmare!
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November 2020 by Joanne Jackson
My daughter was traveling in Atlanta when something flew off of the truck in front of her and rammed into her motor.. The truck didn’t stop. While her car was being towed she immediately called Mr. Barnes on a Saturday and was able to talk with him on the first ring.. He told her exactly what she needed to do. In her call to me she said “I wonder how many people can call their agent anytime and know what to do on the spot.” Not very many I said. Great service and advice is rare. That’s why we have our insurance with Mr. Barnes. I know I can always get him or one of the other agents. Their like family to us.
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November 2020 by Frank Throneberry
Tyler Barnes has given my family and myself TOP quality care faster than anyone I have done business with! Great Service and Great experience!
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November 2020 by Matthew Pope
I personally worked with Tyler who was able to save me over $1300 annually ! He now handles all my polocies, and is there to answer my questions.
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November 2020 by Ryan Daniel
They’ve done both my commercial property & auto and couldn’t be more pleased with their customer services. Highly recommended these guys!
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November 2020 by John Gregory
Fantastic customer service and great people to work with.
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November 2019 by Victoria Throneberry
Reliable and Thorough are two words I would use to describe Tyler at J. Barnes and Company. Even though he specializes in commercial insurance, he was so helpful in setting up my personal policies for me... making sure I had adequate coverage where I needed it. When I was rear ended this past year, the claim adjuster (through Erie) was time efficient and easy to get in touch with. Fender benders can ruin a day but it definitely makes for a less frustrating situation when your insurance agent takes time to walk you through it. **CLAPS HANDS FOR THE AGENTS at J. Barnes and Co!**
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November 2018 by Michelle Endres
J. Barnes & Company have gone beyond my expectations with my auto, home, and commercial property. They are very professional and have excellent customer service. I will recommend to others.
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November 2017 by Ariana Sypert
Great customer service! Jack Barnes gets back to me right away with whatever I need, he is dependable and has a great personality!
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November 2017 by carter jackson
Great group of people and exceptional customer service.
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November 2016 by Dsmo
WOW!!! What a great experience dealing with Jack Barnes. After trying various companies through the years as a retiree including the one suggested by AARP (who BTW raised my quote by $20 a month within the first year) I got nothing but a raise in quotes for each 6 month period. Jack found me a quote I could live with AND locked me into it. Thank goodness for the notice in the mail I almost overlooked for Erie Insurance referring me to Jackson Barnes. He was succinct, straight forward and a pleasure to work with making the entire process quick and Easy. Thanks Jack!!
