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March 2024 by John Bryant
Malik was great help!! Thanks again
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March 2024 by lisa applewhite
Great experience with Nick he was very helpful and professional
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March 2024 by Alta Simpson
Efficient service. Thanks, Malik! Much more service oriented than Poplar/Estate store.
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December 2023 by Trey Lasley
The staff is friendly but my experience has been awful. I've had to visit this store 5 times due to issues. My wife and I went in to see about upgrading our phones and were told we would be receiving full promotional trade in credit and our monthly bill would not be changing. On our first visit my pregnant wife and I were at the store for nearly two hours with our toddler and when we were finally handed our new phones we'd been given the wrong phones. We were told to keep these and come back in two days so the Store manager (Patti) could exchange them and give us the correct phones. We returned 3 more times before Patti was actually there and able to help. After exchanging, we saw on our next bill we were not given the full promotional amount we were promised and our bill had increased by more than $300. I went back in to cancel our service and return the phones we had upgraded before the 30 day return window closed. I was connected with the Regional manager (Aaron) who seemed to understand our situation and said he would make things right by applying a one time credit to make up for the additional promotional credits we didn't receive. Here we are 4 months later and still no credit. I've had to continuously contact Aaron and receive no response or explanation most of the time. I was drug along and lied to so that I wouldn't cancel and now cant return these phones. I will be canceling my Verizon service.
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December 2023 by Kenneth Long
Nick was extremely helpful and helped us through upgrading our plans.
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November 2023 by Angela Holloway
The staff were very welcoming and attentive. Nick was superb at multi-tasking! He answered every question and provided exceptional service.
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November 2023 by •Glizzyyy TV
Antoin was a great help assisting me with getting my new cellular device.I recommend him to everyone looking to get a new phone and etc.
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October 2023 by Andy Avgeris
Ask for Malik… He was excellent, and so was his manager.
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September 2023 by Diane Miller
Only 1 employee working the day I was there. Poor guy was working with one and had 3 more waiting on him!
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August 2023 by Bill James
Patti was fantastic and extremely helpful…just 1st class
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July 2023 by Stephanie Kirshner
Patti was such a saving grace! She was so patient and kind considering the high stress state of mind I was in and I'm so grateful for her help.
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July 2023 by Rocy Road
Can’t remember the name of the employee there, but she lied and told me that she can help me buy a line that was cheaper than what I’m paying now. It turn out to be double from what I was paying. I went to corporate office and they helped us get back to what we were paying.
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July 2023 by David Shoaf
This place is absolutely awful. Closed in the middle of the day. Saw sales people on store and they would not offer to help. Customer service at the is store is $hit
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December 2022 by Stitch
Salesperson was deceptive with information and either not telling the truth or completely wrong or all of the above. Being charged $50 restocking fee vs $950 was well worth a Christmas Surprise. Better service On-Line. Salesperson was also having personal conversation through their ear pods.
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December 2022 by Elizabeth Thomas
The guys were extremely professional and soo patientJohn Caldwell went over and beyond on both visits to the store. He was obviously very knowledgeable about the iPhone and Verizon packages
