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March 2024 by Tenn Kids
They are quick with my oil changes.
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March 2024 by Hui Lu
Very professional. Very good price. Really fast work.it is a good place to go for oil change. they also accept you to bring your oil and provide just service charge.
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March 2024 by Babu George
This review is not about the quality of oil change, but about my perception of injustice.I might be wrong but I got a terrible impression about this place. I waited in line, I was the next one to be served, then an employee came and asked me to move to another line pointing at me another car which was just entering the lot.
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February 2024 by Teka Hampton
Very professional.
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December 2023 by Alvin Miller
Great service! It only took about 20 minutes to get the oil changed in my vehicle. The only negative is that they always show me my air filter and ask if I want to buy a replacement every time I get my oil changed. Air filters have a replacement schedule and you can't really tell much just from looking at them. For my F250 the replacement interval is 30,000 miles so I don't need a relpacement at every oil change.
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December 2023 by UgotkilledbymeRJ
Great customer service and worked overtime had a great experience
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October 2023 by Stephanie Farmer
This has to be the slowest location in the city of Memphis. I understand that each car has a different need but all the mechanics are walking around like they have nothing to do, no sense of urgency. Then it seems like it takes eternity for an oil change. Valvoline is supposed to be somewhat convenient but sitting in the car for an hour+ is ridiculous. If you don't have enough workers to manage 3 bays that day....don't have all 3 bays open smh.
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October 2023 by Samantha Le Vine Schmidt
Consistently good service; they never tried to upsell me on anything, like air filters that I don't need.
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August 2023 by Rita P
Didn't close my engine air filter compartment after checking. Was wandering why my engine was running hard & very loud. Called spoke with manager he said he was on lunch. Said I could bring it back & they would close it. I live over an hour from this store. Tire pressure wasn't checked or updateI stopped for oil change because it was close to my job & previous visit was good. Paid for service. I want a Refund.I will be contacting the BBB, if a solution isn't resolved.
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August 2023 by K H.
Everyone is so nice and professional. Get on their mailing list for coupons. Friendly and reliable. That's why they're so busy and worth the wait.
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August 2023 by Romell Johnson
I have been to this location several times but today was the worst experience I have ever had. They told me they fixed my blinker on the passenger side that I paid for and it was not fixed. They had a line behind me and people yelling because they had been waiting due to their incompetence. Also they couldn’t put on the windshield wipers that they up sold to me because they couldn’t get them to fit. I waited over an hr and still the services I requested was not done. They were trying to recharge my credit for the actual services they were supposed to provide and got frustrated when they system went down allegedly which I figured it would be stuck on my credit card both charge attempts. Thanks Valvoline for wasting my whole day for nothing.
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August 2023 by Chynetra Flynn
Awesome staff. Very professional. I was in and out in no time. Thanks
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June 2023 by Kay alexander
Zinaria was so helpful at this location!! Great customer service after a long day of work for me! My oil change service was efficient and the wait time wasn’t long at all! Thank you Germantown Team!Service: Oil change
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June 2023 by Linda Rogers
Rude male employee.inpatient and condescending.Complaint made to corporate. Poor customer care on site.Only saving grace ...Female employee on site.
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May 2023 by Rob F.
Valvoline is often great for routine maintenance work on cars: but this location is the exception. This location fails to live up to their "15-minute oil change" selling point that has kept me coming back in the past. I've waited more than 30 minutes on both visits to this location. They have personnel everywhere, but none of whom help speed the process along. Seems like it's time for new management.