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March 2024 by Ann Wells
Top notch customer service at Germantown TN store with Robert, store manager. Very knowledgeable and professional. Can’t wait to receive our new Sleep Number bed and a great nights sleep
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January 2024 by Sheila Carman
Great Store! Very helpful!
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January 2024 by Dennis Sadler
I had an expensive “memory foam” mattress, but had developed back problems. I had been to an Ortho, had a round of steroids, completed PR, and was set for an MRI to determine next steps.After leaving work early one day because of back pain, I stopped in at SleepNumber. In the brief time I laid on the mattress to get my Sleep Number and hear the sales pitch, my back pain improved more than it had with all the Ortho treatment, so I made the plunge.I continued to have back pain while awaiting delivery of my Sleep Number bed. But, after a week on the Sleep Number, I am now pain-free and have canceled the MRI. Plus, I wake up in the morning feeling more rested than I have in years.I wish I’d bought a Sleep Number years ago. I would have saved a lot of money that was wasted on inferior mattresses and would have felt better all along.
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October 2023 by jillanne ballard
Isiah is always "dressed to the 9's". He has an eye for detail pertaining to the color/ style of the bed and linens. We appreciated his positive, upbeat, friendly and open engagement. Sleep Number has amazing customer service.
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October 2023 by Cherie Heard
Brent is an awesome Sleep Number associate. He is very knowledgeable and a top-tier associate.
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April 2023 by B L
Amazing customer service. Awesome products you won’t regret. Best sleep ever! Excellent investment!!!!
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April 2023 by Doug Walker
No pressure to buy anything. Salesperson was super helpful and relatable.
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January 2023 by Debra L.
I would give the place less than a one star. The manager might need some people skills.
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December 2022 by Sheldon Welch
Been a sleep number customer for years and never had a problem with them until now. My wife and I went in to the Saddle Creek store to confirm a swatch of the upholstered bed and complete the order knowing it takes time to manufacture and deliver. Once I confirmed the color with my wife, I asked for the upholstered bed to be ordered. Apparently it was only "Quoted". With an expiration of 30 days later. I asked before I left the store why this was only a quote and was assured they would complete the order. This was on August 12th. After not hearing about delivery after 4 weeks I call this store back to ask where my order was and they proceeded to tell me I never placed an order when I explicitly asked them to do so and re confirmed when the paper work looked different. So on September 24th they finally placed the order with no explanation as to how the error was made and the manager proceeded to make it like she was doing me a favor putting the sale pricing back in place. After burning over 4 weeks with this issue I called customer service on Sept 27th to explain the issue and have my delivery fees refunded for the incompetence. Customer Service obliged with the refund but they couldn't expedite my delivery despite the attempts. My delivery was today, November 9th on a final sale item as it is custom made according to sleep number which I had to refuse because the manufacturer screwed up and made it two tones of different colors. So now since I can't get a refund, I refused the item and now have to wait till late December or early January for a new upholstered bed. I guess for all the money you have to spend here 4 to 5 months is optimal service for a sub par product from their manufacturer. Since I can't get a refund I will keep refusing until every piece is correct. For the money charged here the expectation is set high, especially since Sleep Number touts themselves as high quality but when it's not met, it's a huge blow and slap in the face. Be explicit about what you're asking for with Sleep Number Saddle Creek
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December 2022 by Rita Works
Need more help; wait longer than expected. The Salesperson was exceptional.
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December 2022 by Facishon Moore
Excellent service at saddle creek store they were awesome and very helpful
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October 2022 by Nephtwim Rosario
From the moment we walked in, my wife and I were made to feel welcomed and at ease by Allison. She was awesome! She knows her stuff and answered all our questions. We had a very pleasant experience. If you’re looking for a Sleep Number bed, go to this store.
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September 2022 by Gwen Jordan
When we initially walked in the store, one of the sales associates ran to the back to avoid assisting us; however, we were alternatively greeted by an amazing sales associate named Tianna. The 5 star rating is definitely for Tianna who went above and beyond to ensure we received the quality service deserved, regardless of our race. Tianna was very attentive to our needs and exceptionally knowledgeable of the various bedding options available. She ensured that we examined all options and was patient while we explored the various settings/bedding series. Thank you Tianna for your time, patience and knowledge. We look forward to our using our new pillows and our new bed being delivered soon.
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February 2022 by mario
I order a mattress and base November of 2021. They were supposed to deliver it January 11th. Got a call on that day of that they could not deliver. I took off work because someone had to be home.Reschedule for February and again on the day of they cancel. No one ever call me back to explain what happened. I called the store a week later because i received a message about my first payment.The store didnt seem surprised. And cancelSo im guessing im not getting a mattress ?
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December 2021 by Eric Eskew
Shae did a great job educating us and letting us try out the sleep number beds. No sales pressure at all, which I loved!!Great experience! Can’t wait to get our new bed!!
