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February 2024 by Ree_So_Dramatic B
This location is amazing !!!. The staff is so loving, compassionate, knowledgeable (of the products), and caring of their clientele. I love LOVE this location and every staff member that works there ?
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February 2024 by Maeve Carroll
Aretha and Tierra were out of this world. They gave me and my daughter the greatest experience
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January 2024 by Brian Calcote
Shikiba and Natasha are very friendly, helpful, knowledgeable and gave us great service. They took time to help us with everything we need and made the visit very pleasant and enjoyable. Thanks for such great service.
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January 2024 by Shelia Harsson
Didn't really care for it, staff wasn't helpful, maybe because it was after the holidays.
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January 2024 by Maggie Hammond
Workers are very pleasant
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December 2023 by R EJM
Today, I had the pleasure of meeting Annette while visiting the store. She was so pleasant, extremely helpful, and assisted me with several fragrances in the store although the store was very busy. Annette, at 71 years old (she told me, but I didn’t believe her), was upbeat and made my experience absolutely wonderful. It felt like a one on one fragrance consultation in the midst of the busy store. Thank you again, Annette. My daughter and I enjoyed our experience at the store because of you.
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December 2023 by c jay
I don't like the location of the Saddle Creek Sephora Store. Always busy. The associates are customer selective. Always out of product. Parking is tight. The Sephora in Collierville is awesome. Beauty adviser Bailey and the other ladies, plus the Manager are very nice and All customer friendly. Worth the drive. Just my opinion.
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December 2023 by Redd M.
I was having doubts about going because of reading reviews. But ended up trying it out. Great customer service and the service was great as well I got a detox pedicure and a manicure, I recommend just going on a weekday other than a weekend if you're in a rush. They said Monday -Wednesday is their slowest days. So don't let the bad reviews dictate your experience of trying them out.
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November 2023 by A Kizzle
Tiara was very sweet & helpful, she helped me find my foundation & concealer shades. Highly recommend her for customer service!
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November 2023 by The Florida Punisher
This store is in a beautiful plaza and the store is very nice. The store has plenty of selection, it is well stocked, and is clean. It is worth the trip to this location if you are in the area.
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November 2023 by Beena White
I spent an hour in search of a specific shade of lipstick and powder foundation to match my skin tone. The staff was exceedingly patient and helped me until I got what I needed. They didn’t try to oversell and stuck to helping with the items I wanted. Great place!
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November 2023 by Sesley S.
This weekend was my last straw for me as far as customer service inside this location at Germantown Saddle Creek location. I placed an online pick up order early on in the week and came as soon as they opened on a Sunday to retrieve my order. Once inside no one greeted me. I stood by the Online Pick-Up area but facing towards the front counter. I stood patiently for over 3mins. Especially with sales clerks walking by me even after looking me in my face. Never greeted me nor asked if I had been help. I didn't let a 3rd clerk walk by without noticing me. Just approve an inside voice I stated my business in the store to pick up my order. With a firm please on the end of the sentence. I shouldn't have to do that. I counted more than six clerks on the floor and you mean to tell me no one controlled the door as customers came in and out. This location will lose its luster of walkins if it hasn't already from the lack of a simple, "Hi, may I help you?" Do better Sephora Store Management. You're losing walking customers.
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September 2023 by Jessica Haas
Always find what I’m looking for and get help with anything I need. Great layout and fast service even during their busiest times. Love this Sephora and so glad it’s my “home” store!
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September 2023 by Haley Littles
Great store! All employees were great and had great stock! Alanna color matched me to perfection and I love the Nars foundation!
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September 2023 by Katie H.
I rarely leave reviews but I am so consistently impressed by the staff & selection at this location I felt moved to. The lovely employees are consistently kind & knowledgeable & clearly enjoy their jobs! I can always get a thoughtful recommendation for a product be it hair, beauty, or skincare. I love shopping at Sephora and the experience is made even more special by the staff at the Saddle Creek location!
