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“Mack dealt with a very irate customer before me beautifully. She had to have been shaken up by him. She managed to move on from him and gently help an older man with a simple mistake he was making. Then she helped me. My needs were complex involving an elevator. Not a problem either of us had ever dealt with. She stayed with it and worked everything out for me. I left with her card and phone number. Great experience.”
“Alex was very helpful. She was able to help me with my problem, as well as ways to streamline my service. I was very pleased with the assistance she provided me.”
“Ali and Liz are awesome Sales Reps. They helped me switch from tracfone and gave me heck of a deal. Transferred all my data for me. 5 star service. I will be back and bring more customers for this new business in my backyard.”
“Our Rep Dorian In Memphis TN At Kirby Location Was On Top Of His A- Game. Was Very Informant & Explained The Different Plans & Etc So Well. He Was Magnificent & So Was The Rest Of The Store Reps Very Helpful & Awesome Customer Service. Keep Being GREAT & Thanks For Your Services!!!”
“The customer sales reps here are EXTREMELY helpful and very kind. I personally spoke with Quin. She was very nice and very friendly. She helped me with a lot of maneuvering through my phone and giving me all the specifics on what to do and how to do it. I will say, this is by far the best experience I’ve ever had at any store involving cell phones. Quin also told me how to backup my phone and all my data, in which I had no idea. Once again, very helpful saleswoman and very knowledgeable people.”
“Nicole and her were the absolute best!! I told her about my experience at the store on 3720 hacks and she made sure I didn’t have that experience at their location. She listened, gave me options and I’ll be back to see them on Tuesday. This will be my go to location from here on out!!”
“Best Customer Service EVER!!!!This team is patient, knowledgeable and helpful.I love this store. Won’t ever go to any other, unless i move out of the city. The manager Lou is awesome and his team. (Juan and the ladies) They all work really well together to care for the needs of their customers.”
“Staff are very friendly, knowledgeable and helpful. They give accurate time estimates, which makes it easier to find a good time to bring my phone in. It was a super easy process and my phone screen is good as new. Thanks guys!”
“Been going here for years to upgrade my phone. They always have great customer service and prices. You can tell they really value their customers unlike other Cricket locations.”
“Kenny was very helpful and patient. He was able to problem solve efficiently. Many other customers came in the store while I was there and he skillfully multi-tasked and treated everyone respectfully.”
“I've experienced the best service in the hickory Hill area. Everyone there was experienced sales people. Very patient acknowledged people in this store. Upgraded my phone was the easiest thing I didn't pluse they have another of varieties in assorted cases and screen protectors. Ask for Nate and Eddie.”
“I had a really great experience with Ash today. I called and asked about a phone, he had the phone I was looking for in store. I went in and he got me set up and taken care of right away. It was the fastest experience I have ever had with getting a phone. He took care of everything right then and I was good to go! He did it with a friendly smile and awesome customer service. Thank you Ash!”
“WOW!!! What an enjoyable visit today at the Hacks Cross location. A pleasant greeting when I walked in the door, to the exceptional and awesome customer service I received from T'Aira and Shaun. If you don't live close to this location, it would be well worth the drive. 5 stars all day long for both of these fine people. It's good to do business with people wo do good business. Don't miss your opportunity.”
“Every last one of the store associates were amazing. They went above and beyond to help meet my needs from the moment I walked in until I left. The hospitality was everything you never really get that these days. Two reps walked my toddler around and entertained her while my sales rep worked quickly to get my services started! I love att Cordova.”
“John was the only in the store but was extremely helpful and patient. At a one point he was handling 3 different customers at one time. He is very professional and dedicated to customer service.”
“Very good customer service! They made everything so quick and easy! I definitely recommend Kirby's store for good service and laughs. They helped me a lot and made things easier for me!!”
“Corey was absolutely amazing heInstantly made me feel welcomed. He got the accessories I needed and talked about some offers I had on my account. He was upbeat and enthusiastic like he really wanted to help”
“I went into the store on a day that the systems were down. The rep in-store was awesome. Although, no purchases could be made, she sold me on a new phone without using their systems. I go back into the location this morning and again I was greeted with the same enthusiasm by the rep on duty. I had the chance to not only get a new phone with accessories, I was able to share some knowledge with the rep who is the store manager and chat with the district manager. Great customer service and wonderful shopping experience! ❤️”
“I was very pleased with the service I received. I was helped from the time I walked into the store. The representative was very knowledgeable and friendly. He installed the screen protector and case for free. Recommend the best phone for my budget without any up sales. Great value for my money.”
“Store Manager, Danny and DT went above and beyond the call of duty to do a phone transfer which was complicated because my phone was on my niece’s Michigan account and one of several phones that were transferring from Verizon to AT&T. After my old phone was transferred to my new phone they even provided additional help connecting some of my apps. I had AT&T service for my cell phone in the past and always used this store and received great service. I just want the powers at be to know that this AT&T location in Cordova is lucky to have such great employees. So glad to be back with AT&T.”
“Antoin was a great help to buying my new phone today. He’s very friendly, I would definitely recommend him to everyone who comes to this Verizon. Antoin made this process very smooth.”
“I'd been to 2 different stores and had issues with feeling like I was being over charged. I'm new here from New Mexico and he made me feel safe and went above and beyond to port my number and get me the best deal he could on my phone and accessories. The area isn't the best for parking. However the customer service and his good looks are unmatched! I was gonna sign up for auto pay however I'll take that drive each month ? j/k he's a sweet young man and every person that came in he built a rapport with. 10/10”
“Store itself is fine but being charged $20 for a late fee because somethings wrong w/auto pay & the fact that I’ve been a Loyal Customer for 23 plus years & have multiple lines with you. I really take issue with the fact that I have never gotten any discounts on new phones which are only available for new customers. I do understand why but you would think after an amount of time there would be some consideration for the more loyal, proven not to mention reliable Customer’s. Thanks for letting me vent however would be more grateful to get a new phone discount.”
“Had the best experience here today. Liz was so helpful and patient with me . She took her time to make sure all my information was transferred from my old phone to my new one. Will be coming here for now on. She needs a raise for sure! Grate service.”
“Mr. Marcus was very helpful ☺️ he was so polite n he made sure that my daughter has everything she needed. Mr. Marcus was such a gentleman n I appreciate his time.”
“We came in for an upgrade and to add a line. The service was absolutely TOP notch by Ken and Kaland! They were so helpful with any questions, super fast with their services and even stayed late to finish what we started!!!”
“Def would recommend! I ran into some problems at AT&T trying to get a new phone. They were unwilling to help me. Walked over to Verizon and started a new contract, had my number transferred, had new phone, iPad, and Iwatch in hand in only 1.5 hours. Allie was knowledgeable, efficient, friendly, and def was a wonderful saleswoman! So happy to make the switch”
“My wife and I bought new iphones and upgraded our service. The store manager did a great job explaining the different phones snd service plans. We are both happy with our decision this AT&T location.”
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“The guys were extremely professional and soo patientJohn Caldwell went over and beyond on both visits to the store. He was obviously very knowledgeable about the iPhone and Verizon packages”