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“I've banked with First Horizon since it was First Tennessee. Wish they'd change their opening hours back to 9am instead of 10 but at least they are open until 5pm and have a teller machine which I use mostly.”
“Nice location, clean and organized. Jimmie has helped us multiple times and she has always been very helpful, knowledgeable and friendly. We are thankful to have such a great person.”
“We're Charlie Schwab clients over 25 years. They lead the way lowering transaction fees. Website is excellent and so easy to use, Unlike some brokers, many ladies work at Chuck's place! This helps my wife of 54 years feel comfy!”
“Can I just say Angie Brasfield is truly a rock star. I have dealt with several banks and never ever got this kind of top notch customer service as I did today. I called Angie ( yes personally on her cell phone) to get the phone numbers of where to report a card lost - yes I have misplaced it- so she tells me she will handle it for me. I figured she was putting me on a list and someone would call and then in about 3-5 weeks I would get my replacement card etc etc. You can imagine my surprise when within an hour or so I get a message asking if I were home. She had taken care of it personally and not only that I have my debit card ( a real one) in hand ready to use. So let me just say if you don’t have this kind of service at your bank ( I doubt that you do) you need to call pinnacle Germantown branch and ask for Angie cause she is truly a Rock Star!!”
“Yesterday, I visited this Chase Bank branch to open a new account. Unfortunately, they were fully booked with appointments. Ms. Tequilla Wiggins kindly scheduled an appointment for me.
Today, I arrived 30 minutes early, eager to start saving towards my new career and life goals. Shortly after arriving, I received a call from Ms. Sheree Smith, confirming my appointment. I jokingly asked if she was going to hold the phone or open the door since I was already there, and we shared a laugh.
Since I came early, Ms. Smith graciously helped me ahead of schedule and assisted in opening my new account. She didn’t just cover the basics — she provided valuable insights and additional information to help enhance my financial growth and profits.
I’ve always assumed that Chase Bank’s connection with J.P. Morgan provides brighter options than regular banks. However, what truly sets this branch apart is the exceptional product knowledge and customer care that Ms. Smith demonstrated today.
She was incredibly thorough, not only explaining important details but also walking me through the banking app step by step. Although I’m familiar with apps, she took the extra time to highlight features that could further support my financial success.
At this moment, I confidently give this branch 5 stars.
Ps get your hands on one of these books while supplies last… because it will definitely help. Knowledge is power y’all.
Got the book here at this location.”
“Absolutely love this bank branch. Janie, the Branch Manager is highly professional and as nice as they come. She makes my private banking experience very enjoyable, and I very much appreciate all of the help she gives me.”
“I'm a business customer and I visit the branch in Germantown TN a few times a week. Kendall and the other young lady that's at the window most days. I'm sorry I don't remember her name. They are both friendly and fast. I would highly recommend this branch for your business and personal needs.”
9AM - 12PM
7770 Poplar Ave, Germantown
Banks
“Adrian Smith at this branch has been the most helpful in setting up my business account. He is always responsive and answers his phone. He made this a simple process.”
“Tracy was very helpful in getting my account set up. After I brought in the wrong paperwork needed for my account, she called me back to get the issue rectified and everything went smoothly”
“I was helped by William. He’s the best. He is professional, personable, accurate and swift with large banking amountsGo to this branch. Look for him. He puts the other branches to shame. Perhaps he should lead a lesson on customer service and general good banking”
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“Marci and her team made the whole process so smooth and were very clear on advising me. I am very grateful for her, she gave me so much confidence in the home buying process!”