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“The associates in this location are on their stuff. Whether the line was long with 6 people ahead or short with only 1, my visit is not lengthened because they move quickly with great customer service.”
“Kevin May, store manager at the 1779 Kirby Pkwy, Memphis, TN, was outstanding. He was professional, kind, answered my questions, provided notary and witness services, and made photocopies. The store was clean, brightly lit, and relaxed. This is the “go to” UPS store”
“Thia was very helpful with me as I had an Amazon return. She handled the emails and packaging. She is a very helpful courteous and pleasant with her nice smile and attitude”
“Because no matter how busy the store is, you are greeted when you walk in. The service is always prompt, and courteous. The staff of what we used to refer to in the service industry as A's in their places.”
“The employees exceed expectations of excellence and are extra helpful hard workers
everytime I visit store at 4728 Spottswood Ave. Drew & Simone are great good customer service 5 stars for satisfaction!”
“Customer service always Good and welcoming I'm a paraplegic and not able to open the door and someone always welcome me in and open the door for me and store always clean”
“I came to the ups store I am disabled and needed some help and Victoria saw me from the car and she curried to assist me. She was very respectful and patient. Her service to me will never go unnoticed. Thank you so much!”
“Max at the Cordova location was AWESOME! Very much so a pleasure to work with and made my process of returning an entire couch back much easier for me because it was a STRESSFUL process. THANK YOU MAX!”
“The scan and go machine didn't work, so I had to go inside. It wasn't busy, but they were trying to close. They assisted me and others who came in right at closing time.”
“All deliveries have been great, but…I’d give a better rating but our business set up an account to pay monthly. It worked for a while but quickly turned into such a fiasco it wasn’t worth it, and no one seemed willing to assist. The employee that originally set the account up was awesome but when she left all thw customer service died.”
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“I had an issue with an Amazon return and stopped by The UPS Store for help. From the moment I walked in, Mariyah was kind, friendly, and so professional. She immediately greeted me with a smile and handled my return with such ease, even though there were a few complications on my end.
What stood out most was how well she multitasked, assisting me thoroughly while also helping other customers in the store. She made sure no one had to wait long, and everyone felt acknowledged and taken care of.
Mariyah truly went above and beyond. It's rare to see someone manage a busy store with such grace, patience, and efficiency. I really appreciated her help and positive attitude, it made my day!
Thank you, Mariyah! You are a gem!”