MAA

Most Recent Comments

• August 2024 by Shameerah Moody
  MAA Preserve
  
  I have been living in my 2 bedroom apartment for 1 year. I decided to drop down to a 1 bedroom. The office did a walk through and I was approved to move from my 2 to my 1 on June 22, 2024 and had to pay 1 week rent for the 1 bedroom and they did a walk through to approval my move. After being in my new 1 bedroom for 3 weeks I get an invoice for $1600 for replacement of carpet on July 3rd2024 2 days before I paid my rent. I went to work to the office I was told if I didn’t pay their credit team would reach out. Not only did that not happen I received an email saying that if I didn’t pay the carpet fees that I would be evicted out of my 1 bedroom and was given a payment plan of $400 every two weeks. This is totally unfair because I was not able to clean the carpet or even shown evidence of the carpet being 80% soiled. The carpet was not brand new when I first moved in. I asked for the corporate office number and it was not given.
• July 2024 by Desiree Meadows
  I moved out of Lincoln on The Green in Memphis, TN Apartment homes in late October of 2023. I was thankful to get notified I would be getting “some” of my deposit back. This apartment had mold issues, non working appliances, and safety/crime concerns. It’s now June of 2024 and I’m still awaiting my security deposit refund. I’ve called and left numerous messages, reached out to the Better Business Bureau, and the apartment complex it self. I was told to “Be patient” after 60 days had gone by for local mail and it’s Tennessee Law for renters to have it in possession within 30 days…
• June 2024 by Anonymous
  STAY AWAY. These "luxury apartments" are awful. "24/7" maintenance is not 24/7 whatsoever. And they pretty much gaslight you into thinking your problems aren't their fault. The property manager acts like she cares about your problems but does nothing about them and cannot even answer an email. They tell you that pest control comes to your apartment but they never do and my video doorbell is PROOF. We deal with bugs all the time.
  Stay away.
• June 2024 by Briauna Brownfield
  I live in the McDaniel Farm residence. I transferred apartments and still haven’t received my 1400+ deposit back. My site manager told me Corporate cut the check in March 28th. I still haven’t received my money it’s 5/8. I reached out multiple times as well as my property managers to corporate and I still DO NOT HAVE MY MONEY. NO ONE IS RESPONDING TO ME. everyone is giving me the running around I just want my money. I still live on the same property you would think Corporate face a damn about my loyalty. I would rate this a zero if I could.
• May 2024 by Sophie Mans
  MAA uses price-fixing algorithmic software, RealPage. Just in case you are wondering why your rent keeps going up exponentially even though your building gets older, and competing apartments are built around you. Companies are colluding and setting prices so they are all equally high. RealPage is being sued by several Attorneys General. A quick google search will yield plenty of information about their class-action lawsuit.
• January 2024 by Ashley Simon
  How could MAA / Lincoln on the green terminate, a dedicated, helpful and heartfelt employee :Nate Simon , whom took pride in his job right before the Holidays. That was the worse feeling ever. Thank You Jamila McDowell. No WE DID NOT have a Merry Christmas and Happy New Year.
• December 2023 by Paris Love
  The fraternity of south Florida corporate reality and the government used Covid to weaken us and take advantage of the native Florida people. Thanks to the geo political slime of the USA my 30 years of work has turned the landlord here into a slob and me and my kids can’t make a deal with the people in the office who barely speak English and hate Americans and are about to be homeless to their delight so they can collect big down payments from big families with big cash payments yet they refuse to make a deal with me! Biden America wow dreams really do come true!
• October 2023 by Sean
  Their listed corporate phone number is a Maintenance hotline to a call center on another continent, wherein they have strict rules not to provide information.
• October 2023 by Jeremy Major
  This place has been god awful at doing something as simple as returning a security deposit. My final return amount was made the day i moved out 3/15/2023. It is currently 4/28/2023, i reached out to speak with corporate 4/10/2023 about my security deposit when I was going back over my paper and saw they put in the incorrect house number, i gave the correct one at move out. So my local apartments updated the address and told me it would be another 15-30 days after 4/24/2023 for my to receive my deposit. Legally you have 30 days unless and error was on the consumers end. It was not. I called today to speak with their corporate help number and the First Lady was helpful but randomly hung up on me after having a conversation with another person on another line. I do not believe this was her fault as she did say she was going to see if she could hang up on them without hanging up on me. However, she never called me back. So I called again, the new lady I spoke to could not even find the apartment I lived at despite being given the name and address multiple times. I am giving MAA until 05/05/2023, or I will be suing. Finally gave me my deposit back 05/04/2023
• October 2023 by Edification Ministries INC
  The office staff is AWESOME.... helping you any way they can (within reason) of course ?
• August 2023 by EVAN FINDS
  FRAUDULENT COMPANY STAY AWAY !MOVED OUT AND THEN BILLED FOR THE MONTH THAT I MOVED OUT FOR NO REASON FOR MANAGER'S PERSONAL REVENGE. OLDTOWN SCOTTSDALE, DAWN WILLIAMS & HER "PET" SCOTT MAINTENANCE GUY THAT SHE SPIES ON RESIDENTS. THIS SCAM IS SO DEEP, EVEN THE COLLECTION COMPANY THEY USE IS FRAUDULENT NATIONALCREDITSYSTEMS . POSSIBLY THEY USE THIS COMPANY TO TRAP & MAKE EXTRA MONEY OF OFF MILLIONS OF PEOPLE THAT LIVE IN MULTI STATE OWNED PROPERTIES. I ALREADYFILED COMPLAINT TO A GOVERNMENT AGENCY. FURTHER ACTIONS NEEDS TO BE TAKEN VIA FTC & FBI. POSSIBLE CLASS ACTION LAW SUIT WAITING TO HAPPEN.
• August 2023 by Ana E
  I recently had a deeply concerning experience with Post Afton Oaks that compelled me to share my story. On July,10 I was shocked to that maintenance man had entered my apartment without my permission and took money from my belongings. Despite reporting the incident to the management, they completely shirked any responsibility for the theft.This breach of privacy and negligence of the management are simply unacceptable. As a resident, I expect to feel safe and secure in my own home, but this incident shattered that sense of security. The fact that the apartment management failed to take immediate action or offer any assistance reflects poorly on their professionalism and duty of care towards their tenants.I strongly advise potential renters to think twice before considering Post Afton Oaks as their future home. If this incident can happen to me, it can happen to anyone. It is clear that the apartment management Victor Rodriguez, Jolante Roberts, Crystal Bradford and any of their staff lacks proper protocols and fails to prioritize the safety and well-being of their residents.Furthermore, I believe it is crucial for potential renters to understand their rights and be aware of the local laws regarding unauthorized entry and theft. I have since sought legal advice and pursued appropriate action to hold the responsible parties accountable.In conclusion, experience at Post Afton Oaks was marred by a severe breach of privacy and unprofessional behavior from the management. I hope this review serves as a cautionary tale and encourages individuals to carefully consider their options when choosing an apartment.That's incorrect nobody has contacted me for this matter when I went in person to speak to manger Victor R.he requested more time for and investigation that later ended in an email denying any resposability. I have also requested for maintenance guys name to be reveled as well as any camera footage I can give to Police and have not heard from anyone. Everytime we ask to speak to manager he is in "vacation" "online meeting" or out of the office. I need someone to take action I need MAA properties to take accountability for letting someone into my apartment without any notification, email, call when I requested for no one to go in unless I was at the property.
• May 2023 by Jeremy Harris
  This place has been god awful at doing something as simple as returning a security deposit. My final return amount was made the day i moved out 3/15/2023. It is currently 4/28/2023, i reached out to speak with corporate 4/10/2023 about my security deposit when I was going back over my paper and saw they put in the incorrect house number, i gave the correct one at move out. So my local apartments updated the address and told me it would be another 15-30 days after 4/24/2023 for my to receive my deposit. Legally you have 30 days unless and error was on the consumers end. It was not. I called today to speak with their corporate help number and the First Lady was helpful but randomly hung up on me after having a conversation with another person on another line. I do not believe this was her fault as she did say she was going to see if she could hang up on them without hanging up on me. However, she never called me back. So I called again, the new lady I spoke to could not even find the apartment I lived at despite being given the name and address multiple times. I am giving MAA until 05/05/2023, or I will be suing. Finally gave me my deposit back 05/04/2023
• April 2023 by M D
  MAA contacted the leasing office to one of their properties that I live in, the next day after I filed a complaint about our issues we have been having.I appreciate their prompt attention to my email!
• March 2023 by F T
  BATTEN DOWN THE HATCHES! Quick, there is a named storm a coming. Code everything to Casualty LOSS!!Your previously shared guidance is a smoke screen. Just like your press release in Oct 2021...ESG...yeah ?The Whistleblower submission system and whistleblower policy are a joke.Their internal controls are non-existent, and their ethics training is for show. Many of the items outlined below were reported to them in April and September 2021, and they should have addressed the concerns outlined. They even prevented communication with the ER office by blocking emails.They seem like a community & culture of risk-takers. They have a beautiful new headquarters with a nice little break room with great snacks; I believe they also have the Jonestown brand Flavor-Aid.They must have a very skilled and large IT team. They hired a Senior VP of IT operations that spent a great deal of time working for EY. It did not appear he had previous IT experience. When other companies were hacked a few years back, their IT team supposedly stopped this before any of the thousands of resident files and information was stolen.Their senior employees are long-tenured, and their CEO is so good at property management that the board of directors made him the board’s chairman. The board said it was because of his vast 30 years of experience in property management. Even though most experts do not recommend this, the CEO is so good that the board felt it would be a good idea.They had two firms review their financial statements, so they appear to be genuine. Their EVP of general counsel seems crafty; He has been working for “the company” for 20 + years as well. (Since at least 2005, while at previous firms that reviewed MAA's financials and created case studies on transactions at MAA).MAA appears to have its own self-managed insurance "program.” They changed the wording in their financials in 2009 from company to "program." Somehow, they still negotiate their casualty insurance rates every year. Am I allowed to tell people that I have insurance and then instead pay for it if I have an accident? It does not work that way. How can you manage your own insurance program?They must have the best casualty insurance in the world; you do not have to send the damage to the insurance company. The insurance company appears to reimburse them, no questions asked. In 2021, almost 30 million dollars of damage was reimbursed because of what the storm Uri did. Not to mention there were all the costs of COVID-19-related items.If you are one of the lucky ones with a flood in your apartment or bedroom, they do not have a proper water remediation program that was witnessed. Most of the time, they clean up the flood with residential dehumidifiers and bleach. MAA will also instruct you to call your renters insurance because it is just apartment living, and they are not responsible for personal belongings.When residents move in, MAA states that safety is their responsibility. Of course, it is part of fair housing, even if they have a broken gate.MAA’s Insurance "Program” also must cover all breed restrictions because they do not even ask for proof that a resident’s renters’ insurance covers restricted breeds. They do not even check your last place of residency for reference. A Pitbull could have previously attacked a neighbor, and that resident was asked to move out. Now, this animal lives at MAA’s apartments, and no one even knows the animal was potentially aggressive.All the grills at their properties work very well. They all must be appropriately vented, and their grill maintenance program must be strictly followed. I am sure there have been no significant suits regarding MAA’s grills. I guess they must be unaware that there is an issue.The COO retired at 53 in Dec 2022. The press release stated this was a “planned retirement.” Even let him go without a proper replacement. Two current executives filled in the gaps. They also have an ever-growing ESG program, according to their press release in October 2021.Seems legit?