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December 2023 by Karen Mac
Save yourself from the rudeness that will be experienced if you open the door to this shop….
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December 2023 by Samuel Harrison
Worst day of my life coming here, you’re better off eating a McNugget off of a gas station floor
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November 2023 by Lynette Peete
The owner was extremely rude to me and to my friend. I have never left a store quicker. If you allow your art to be displayed there, she is running off potential customers. I would never recommend this store.
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November 2023 by F S
Shop owner is very rude. Seems to be a trend by the comments. If you're 65+ and white, she might like you. If not, you're out of luck. Rude to kids, rude to young folks, rude to everyone. Heard her mutter under her breath about people in the store not listening to her history lesson. Which, how did I hear her be so rude if I wasn't listening? Also complained about other shop owners in the artist community selling stuff from China. I appreciated the craftsmanship of the artisans in her shop, but if I was them, I would not want to be associated with her.
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October 2023 by Franc Sim
Shop owner is very rude. Seems to be a trend by the comments. If you're 65+ and white, she might like you. If not, you're out of luck. Rude to kids, rude to young folks, rude to everyone. Heard her mutter under her breath about people in the store not listening to her history lesson. Which, how did I hear her be so rude if I wasn't listening? Also complained about other shop owners in the artist community selling stuff from China. I appreciated the craftsmanship of the artisans in her shop, but if I was them, I would not want to be associated with her.
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August 2023 by Kelley R
I have honestly never left a bad review for any business in my life, because as a small business owner myself I know how damaging they can be and everyone has an off day. However, I have to wholeheartedly agree with all of the other reviewers that this store owner is extraordinarily rude. I was there just a few hours ago, and at first I was having a very pleasant conversation with her about being from PA (she said she is originally from there as well) when another elderly customer with a walker asked where the restroom was. The owner began to direct her to the public restrooms, which I learned on my way into the shopping village had been flooded and muddy from the severe storm that came through last night, to the point that someone had actually slipped and fell. We were told the pet store in the complex was graciously allowing people to use their restroom (all something this store owner obviously wasn’t aware of, as she was directing her to the flooded restrooms). I politely began to interject this very crucial information to save the poor woman a longer walk and possible slip when the owner angrily turned around right in my face and barked, “EXCUSE ME!” and glared at me in an alarming way. It was like a Jekyll and Hyde situation, and I was genuinely shocked that anyone would speak to another human that way let alone a store owner speaking to a customer, especially one she very easily could have made a sale to (and was trying to do just that a minute ago). My husband was on his way into the store and witnessed this interaction, and he was also stunned. We both immediately turned and left the store. We come here at least once a year, and I have never had an experience like this. I will definitely never step foot inside this shop again. Clearly she doesn’t appreciate her potential patrons, and in this economy it’s certainly not the time to be having those types of interactions with the people who make or break your business. Buyer beware!
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June 2023 by Tom Jones
I have always found Kathi to be very pleasant to deal with. 20 years ago we saw a hand carved Santa by artist Steve Springer but did not purchase it at that time. That same year at Christmas, I called Kathi to see if it was still available. It was and she shipped it to me in PA as a surprise Christmas gift for my wife. Since that time we have purchased a number of other pieces that Steve Springer has hand carved and they are a reminder of a very special talent. We can’t thank Kathi enough for her thoughtfulness and her willingness to share her knowledge of the area. Highland Craft gallery is one stop on the loop you need to make.
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March 2023 by Rob Smith
First stop...must see. Kathie is extremely knowledgeable and informative. She told us the background of the artist's in her shop...so interesting. She was willing to give us great tips about the area sites to visit. Thank You!!!
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January 2023 by Deleted Account
Every single time I visit Gatlinburg, I go to this shop. Never had any bad experience like other negative reviews are talking about. The owner was and still is a very nice person, very knowledgable and attentive.I have been there in 2010, 2012, 2014, 2016, 2017, 2020, 2022 and never had a bad experience toward me.I like the variety of about everything in her shop and the prices are very reasonable, too, compare to other craft shops around.
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December 2022 by Nancy Hawley
The Highland Craft Gallery owner carries some exquisite items from craftspeople in the Tennesse and North Carolina areas. The owner is extraordinarily condescending. I have never experienced anything quite like her behavior anywhere else in this lovely arts and crafts community. She berated my friend for being rude and my friend is the absolute nicest person I know. I am extremely sorry I spent money in this gallery but I will absolutely never go back there. The gallery owner also spoke badly about other vendors in the loop who do not belong to the guild, which is quite expensive to belong to if you are a struggling shop owner. She actually told us not to shop at their stores and galleries. Just an incredibly terrible experience I shall not repeat. I hope the very talented craftspeople who use her gallery to sell their wares will consider dealing with another gallery.
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November 2021 by MrMikeB
Very nice crafts. Comes up on Google as Dollywood Museum? No, not even close.
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July 2021 by Mandi Patterson
Closed when they stated they would be open. We waited 30 minutes for them to open and Noone ever came to the door.
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April 2021 by Mark Branstetter
Kathy, the store owner, is a wealth of information. She freely provided background on the artists that have pieces in her gallery.If you acknowledge an appreciation for the artists and are truly interested in the pieces in the gallery you will find Kathy engaging and helpful. She is an artist in her own right if you ask the right questions.If you just want to browse a gallery without approaching the curator with genuine curiosity then this may not be the right place for you. Respect given yielded respect for my experience. It was a delightful gallery.Worth it.
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January 2021 by Marina K.
My favorite place to go whenever I visit Gatlinburg. They have variety of a very nice products, all handmade locally. Love it! I always support local business and especially if something made in USA. What's regarding prices - it's very reasonable! I love toy section there. Proud owner of a staffer mini mouse, big monkey and puppet you white rabbit! Thank you!
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December 2020 by Beth W.
This place has beautiful arts and crafts. This was our third visit and we went thinking we might purchase something this time. We won't be going back. This time, as well as the last time we went, the owner was very nasty to us. She engaged us in conversation and was very condescending with us. I assure you we had masks on and acted appropriately. She was very unkind and made us feel unwelcome. She is one of the rudest sales people we have dealt with. We love going to art stores, sales and fairs. It is too bad because the art is very nice.
