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November 2023 by Christina P.
Have dealt with same bad service for years. A pharmacy tech there has claimed my medications weren't there, uppriced all my meds by switching them to name brands and most recently changed my allergies to reflect a medication I have taken for ten years to be an allergy. All of these have sparked corporate complaints with no change, so now with my paper trail I am going to the Pharmacy board.
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September 2023 by Steph F.
This place is ungodly slow. If I could give them no stars I would. I was waiting in line for an hour.
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April 2023 by Brooke B.
Absolutely so unnecessarily rude for no reason at all. Tye manager (female) was extremely unprofessional and rude on the phone.
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March 2023 by Taylor B.
The pharmacy there is absolutely horrible. As a nurse-- I do not like feel like how they handle things is appropriate whatsoever. They constantly hang up on you after being on hold for an extended period of time. If they do not have a prescription ready for pick up they will straight up lie to you saying they don't have that prescription or there is an issue with your insurance. They do not care about your time- they told me an issue with a PA had been resolved and we could come get the prescription. then hours later we come get the prescription (on my husband break for lunch at work) and then tell him they never received the PA for the prescription despite telling us the exact amount the prescription was with insurance and reading off when they received verbatim the PA from the doctors office prior that morning. So yet another time they straight up lied to us about it. Yet another day without his prescription. They absolutely do not care at all. Lying about receiving paperwork should be illegal given the time the doctor has to spend doing another one when they have had it the entire time. DO NOT USE THIS PHARMACY. You will not receive your medications in a timely fashion. They are not trustworthy And it is a complete headache every single month getting your prescription filled.
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March 2023 by None Y.
Worst pharmacy. Prescription wasn't ready hours after they said it would be. Had us circle around and around until they could get it done.
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November 2022 by Kenneth B.
This is the worst pharmacy in Gallatin, they always claim to be short staffed and are the most rude people you'll ever come across. They all seem to hate their jobs and they take it out on the customer, no matter how nice you are they give you an eat shit and die attitude. They once said they don't have my prescription in stock and sent me to the greenlea Walgreens, just to get there and they tell me the other one shows they have it in stock on their system and sent me right back across town. They poor attitude having staff said, "oh it didn't say that the first time" . I recommend go to the Walgreens on greenlea or literally any other pharmacy on earth. I would purposely drive 25 miles out of my way just to avoid this particular Walgreens.
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August 2021 by Renee D.
Rude pharmacy employees, hung up on many occasions, billed to wrong insurance company. Corporate needs to investigate this store with so many bad reviews
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January 2021 by Tiffiney H.
This store has completely frustrated me not just with their customer service but professionalism. I informed them on severalOccasions that I had Atena Insurance. I was trying to get my newborn babies prescription filled and They refused to verify my information. I continued to tell them that my child was on my policy and they continued to be ruse and tell me no. I was told by this company that I had To verify with Atena and they continued to be rude, condescending, and very unhelpful. For three days they refused to even try to help me resolve my issue. On day three I was finally able to get someone there to look into my issue further and they discovered they had not updated my insurance even though I had given them my card several times over the past year. They were filing my prescriptions on my old insurance. This is inexcusable. My child has been suffering for three days. She is a preemie. I should have to jump through hoops or be made to feel inadequate. This is so unprofessional.
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November 2019 by Mitch Davis
Very convenient to order online and pick up at the store