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April 2024 by LeAnn Blevins
I had a really bad experience with what an assistant service manager told me about pricing...& ended up with over an $811 bill, despite having told him I didn't need to spend more than $100 over the cost of the oil change. Needless to say I was pretty upset. I did speak to the Service Manager, and he offered me a couple of options, including a huge credit for future services, which we chose. As upset as I've been at the situation, I appreciate how willing Mr. Wilson has been to work with us to "bring us into the fold" as he says, of their family of customers. I look forward to working with him in the future to make this experience a distant memory.
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April 2024 by Curtis Harvey
AJ in parts dept. Very friendly,helpful and knowledgeable. Helped me get my daughter's Toyota back on the road.
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March 2024 by Amber Wallace
What should have taken an hour only took 20 minutes. They had all hands on deck.
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March 2024 by Shelby Perry
They seem incompetent. I brought my Toyota Camry in 3 times for the same problem. First time they changed coil packs. Second time they said spark plugs were bad when I had replaced them myself a year before, but went ahead and let them do it anyways. The third time I brought it in with all the dash lights on once again, and they tell me all the lights went off and they can’t see a problem. I was told if they come back on to bring it back in to them and they would try to figure it out.
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February 2024 by Ame Hicks
This used to be a great service dept. Not sure what's changed over the past couple years. Too many issues to list here. Jordan was the only service member I liked but the others are awful and the work being done always has to be double checked and is usually wrong. Just avoid this one and go elsewhere.
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February 2024 by Randall Griffith
I booked and had my 1st oil change, tire rotation, and inspection. I have to tell ya folks, this is a top-notch operation. Very courteous, thorough, and has the best coffee station in town!RG
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January 2024 by Bob S.
This is a very unprofessional dealership. The other dealerships actually build relationships with the customers.
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December 2023 by Gigi
We took our suv in this morning. They ran a diagnostic and determined it was just the battery. They did not charge us. It had been a rough early morning start and the service center turned things around for us. Thank you for your honesty and we will continue to be loyal Toyota owners.Service: Auto engine diagnostic
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October 2023 by Beth A.
I recently posted a 2* review and wanted to add that the Sales Manager called me and apologized for my bad experience. Perhaps it was just the one salesperson I had. I did want to amend my post, as I was impressed that he called me the next day and was very kind. Kudos to the management!
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September 2023 by Betty W.
Our 4 runner needed AC work done so we took it to the Toyota dealership in Gallatin. We had it diagnosed and then waited for CarShield to provide parts for the repairs. I dropped it off on Aug 30. I was told the work would take 9-10 hrs so I called in Friday (1st) to see if I could pick it up that day. Only to learn that the rep assigned to us was out sick and had to track down an update. Multiple calls in one day and the service manager finally called me back that afternoon to say they hadn't even started it. Over the next 3 weeks, almost, we received numerous phone call updates only to hear "unfortunately...your car isn't ready yet". The young lady said that they had their master tech working on it but he's sick and causing delays. FINALLY on Sept 18 we were able to pick up our car. As I was driving off and the lot, I stopped and had my husband check the mileage on the work order when I checked the car in. I quickly turned around and went back in. There were 356 additional miles on my car!!! The service manager gave several assurances that the vehicle had not left the lot but they got on there some how! I didn't take a pic of my odometer when I dropped it off but it's based on the mileage that THEY recorded when I dropped it off and I know what was there when I picked it up. Suggestions to everyone:- Take a pic of your odometer showing the mileage and the gas display and check it again before you leave. I've heard of stories like this but stupidly never thought it would happen to me. When we buy our new vehicle, or need additional repairs, it will NOT go back to Gallatin.
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September 2023 by charles major
They Definitely get the job done great group of guys
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September 2023 by Jaime Salazar
You own their much better
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August 2023 by Shelby F.
I'm Shelby Fanning I wanted to give my review of my Salesman Kenneth Eastman. He helped get me into the truck I was looking for. He went beyond his ability to do his best to help anyone in finding the car or truck in your dreams. He is a great and caring person and a great friend.
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August 2023 by Trevor M.
I went to get my truck serviced, and the front desk staff is friendly but this service department has the mindset of "sales" as well. I just needed a simple oil change and they come back telling me I have serious mechanical work needed estimated to $2,000, I went for a second opinion and they said "no your trucks fine, it's a typical minor issue not worth stressing over." It's a disappointment you can't get honest mechanic work done without a sales pitch.
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August 2023 by Thebest ofall
LeBron james
