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April 2024 by Richard Henderson
Yes I would like to say Thank you to Sheila for helping me find the best Insurance rates for me, she work her magic. Once again Thank you. I have tried other Insurance Agency, but Gaffney Insurance Agency is the best, I will recommend them to Family and Friends.
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April 2024 by Kristen Sharp
This company has been one of the best experiences I’ve had with an insurance company. They are personable, nice and knowledgeable about what is going on and what needs to be done next.
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January 2024 by Eddie Stankard
My questions are always answered in a timely manner. Everyone treats you like a customer not an inconvenience. I would highly recommend the Gaffney Insurance Group.p
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January 2024 by Shelly Swiatek
They are very helpful and always take care of any problems right away. They are on top of it!! Great Insurance company!
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January 2024 by Wendy Adams
I Experienced professional, polite, patient, & knowledgeable assistance from Lauren in reviewing my policies both auto and home and in helping me update my coverages
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January 2024 by John Matlock
The right combination of service and price and product Thanks so much Stephan!
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December 2023 by Lawrence Lohr
Excellent service!
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December 2023 by Amber Walden
I've been with them for years!!! Best team EVER!!!
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September 2023 by Lauren
Want the job done efficiently and accurately? Gaffney Insurance Agency is who you need to call for all your insurance needs. Very helpful and knowledgeable.
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July 2023 by Marguerite Courtney
My car got totaled in a flood. The office was very helpful and responsive to assist me with filing my claim and getting a rental car.
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May 2023 by April Schroeder
If you are looking for an insurance company, this is the one you want. Shelia the office manager is phenomenal at taking care of her customers. She goes over and beyond to make sure her client's needs are met. She is like a family friend rather than an agent. When you walk in the door she makes you feel welcome and valued as a policyholder. She listens to your needs and she will go to bat for you if you have problems getting your needs met.In addition, the owner of this agency is just as committed to customer satisfaction. I will give you a personal example. There were very strong winds that came through our town and damaged my roof, not substantially, but enough to need repairs. I called Nationwide and talked with an adjuster. He was slow to respond and was uncooperative, to some extent. I called my agent, and Shelia was very understanding and assured me that this was not normal for Nationwide and that she would find out where the problem was. Within an hour, the adjuster called me and started the ball rolling again. Unfortunately, it was the same adjuster and he became uncooperative once more. I again called my agent, and this time she contacted the owner. He also assured me that this adjuster is an outlier and the owner would take care of the problem. Within hours the problem was solved. The adjuster called, apologized, and took care of the damages to my roof.While my experience with the damage to my roof was disappointing and somewhat stressful because of the adjuster, I would never leave this company because my agent and the owner took care of everything for me. I was not alone in dealing with the adjuster. I had someone on my side helping me through the process. I felt safe and that everything was going to be alright because of this local company - and I will not go anywhere else.When damage occurs to your property, it can make anyone anxious and frustrated. It is wonderful to know that there are people out there who can help mitigate the stress of the situation for you - and make everything better than new, again.
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May 2023 by joel benson
5 stars for sure! Jennifer is great to work with.Thank youJoel Benson, EventNetUSA
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May 2023 by April S.
If you are looking for an insurance company, this is the one you want. Shelia the office manager is phenomenal at taking care of her customers. She goes over and beyond to make sure her client's needs are met. She is like a family friend rather than an agent. When you walk in the door she makes you feel welcome and valued as a policyholder. She listens to your needs and she will go to bat for you if you have problems getting your needs met.In addition, the owner of this agency is just as committed to customer satisfaction. I will give you a personal example. There were very strong winds that came through our town and damaged my roof, not substantially, but enough to need repairs. I called Nationwide and talked with an adjuster. He was slow to respond and was uncooperative, to some extent. I called my agent and Shelia was very understanding and assured me that this was not normal for Nationwide and that she would find out where the problem was. Within an hour, the adjuster called me and started the ball rolling again. Unfortunately, it was the same adjuster and he became uncooperative once more. I again called my agent, and this time she contacted the owner. He also assured me that this adjuster is an outlier and he would take care of the problem. Within hours the problem was solved. The adjuster called, apologized, and took care of the damages to my roof.While my experience with the damage to my roof was disappointing and somewhat stressful because of the adjuster, I would never leave this company because my agent and the owner took care of everything for me. I was not alone in dealing with the adjuster. I had someone on my side helping me through the process. I felt safe and that everything was going to be alright because of this local company - and I will not go anywhere else.When damage occurs to your property, it can make anyone anxious and frustrated. It is wonderful to know that there are people out there who can help mitigate the stress of the situation for you - and make everything better than new, again.
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February 2023 by tana slinker
I have never had a problem with this agency. They are always easy to get ahold of and eager to help. I have no complaints!
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February 2023 by Jodie McClendon
Always so kind and friendly, fast prompt service, very professional!!!! Miss Sheila is amazing!
