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March 2024 by Jordan H.
Honestly this was ridiculous! I had over 100 items had to scan and bag them myself because no workers were to be found! We had to wait to be help because the machine kept "getting backed up" said the worker when she finally arrived. Then it happened again! Once I got done doing their job for them there was a whole line full of people waiting to scan and pay for their items. One top of that the machine wouldn't take our card that had to be swiped. We had to transfer the money from that card to a different card because the swipe wasn't working. Then finally the one employee had called people from the back and then 4 other people showed up. Its ridiculous that there was no one to help us at the front when I first got there. It should have never gotten that bad. Get employees to do their jobs because we shouldn't have too. When did self check out become mandatory? Because some people like me that is pregnant or with disability shouldn't have to do what you pay people to do.
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February 2024 by Stephanie Parrish
I've shopped this location often. It was terrible today. This location has really gone down hill. Limited supply of meats and normal everyday groceries. My cashier was rude and had zero customer service skills. Another customer came in to the service desk apparently to return an item. She was told there was no one working the service desk. She asked when they would return she was told not today. I regretted my choice of shopping here today.
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February 2024 by Pat Hollerman
Great place to shop and weekly sale items.
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February 2024 by Daniel
I've been a loyal customer of this Kroger location for a long time now and it's sad to see it slowly degrade in quality. There are some kind employees here that do a good job at self checkout and they deserve a raise. However, where are the carts when you need them? Why are there items/produce out of stock for days on end? The management here really needs an overhaul.
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February 2024 by roberto volpi
Very good offers in the store.
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January 2024 by Kayla Lystad
ABSOLUTELY TERRIBLE!Went into Kroger with my newborn in hand and there were no carts. Asked an employee where all the carts were and they said because of the “hill” in the parking lot they are unable to bring the carts in so customers have to grab them themselves. So I in turn had to head back outside and find a cart return with carts in it and bring it in myself and expose my daughter to the cold even longer. During my visit I noticed many items that were knocked over on the ground in the aisles. It was a mess! Once I checked out I saw an employee just sitting on their phone. After returning home I called the number for this Kroger and got an automated system and asked to speak to a manager and it just rang with no answer. What ever happened to hard work and doing whatever you had to do to get the job done? Instead just make the customers do your job for you. Absolutely disgusted with my experience…
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January 2024 by Paul B
Tried order online and pickup two weeks in a row. Both orders were incorrect or item left out. And I was charged. Add to that on the first order pickup, I checked in and waited while other cars came and picked up. I asked the employee if he would check on my order. He was rude and impatient. He said I must be at the wrong store. He did not show my order. Another employee came out and I asked him. Shortly he delivered my order. Bit it was wrong and I did not even report the mistake. Second order, 10 items, surely if Kroger will hire you, you can count to 10 to confirm at least the total. But no they don't. Shorted the main item. I am ashamed to believe they could get it right the second time. Now I know why all the women I know shop at Publix.
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January 2024 by Amy Zeh
Tonight is the second time we’ve driven to this store only to be turned away and the door literally shut in our face at 940 pm. I am going to notify corporate of this as I just don’t feel like a store who has advertised hours should just be able to do this. Like I said, this is twice in the past month it’s happened. I never shop this store unless I’m desperate on a late night and now I know another reason why
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December 2023 by James Escue
The Kroger at 845 Nashville Pike, Gallatin Tn...is the worse Kroger I have been to lately. They will not staff any registers making all customers use self checkout. I don't receive any compensation from Kroger for doing their work for them. When speaking to the manager about it, I'm told they don't have staff trained on registers. But I personally witnessed 3 employees that have worked registers for years doing everything except running a register. The manager should have jumped on a register instead of just standing around watching customers work. Do yourself a favor and travel a little further down the road and go to Marketplace instead. Or just go to any other grocery store. Simple problem with simple solution, replace ineffective management.
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December 2023 by Chere N. Fitts
Fine besides the night time lead had to come open my cashiers drawer because he forgot to give me my change. She tells him no and tells me I'll have to return the following day and get my change.And I'm handicapped, so I just really think I was treated completely awful and even the young man that had rang me up. She had him about to cry. Awful!
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November 2023 by Kenzie Rose
WORKERS ARE MISTREATED!!! After my last few experiences at this Kroger location, I have no intention of going back. The store is okay, the management is a BIG ISSUE. I have seen the staff being mistreated over and over again. Supervisors hide in the back because they don’t feel like doing their job and leave it to the cashiers who get paid a little amount with no benefits!! Last week, I was trying to check out my items in self checkout, when there were two grown men arguing with each other, saying they were about to fight. I overheard the worker in the front asking over and over for the supervisor to come up and take care of the situation as his shift had ended by now. I eventually left but came back today (Thanksgiving) to pick something up real quick. I asked the workers how their days are going, trying to be kind as they are working on Thanksgiving. I was then informed that they make no holiday pay on any holidays but are required to be avaliable for work! I heard one girl hasn’t had Thanksgiving off of this location in the last 30 years! 20 year olds missing Thanksgiving to work when there is hardly any staff anyways is incredibly ridiculous. Just close!!! They are short staffed, and the ones who work are the ones mistreated. My heart really hurts for these workers after today, I won’t ever be back.
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November 2023 by chris charleton
6 employees standing around just hanging out at the front of the store. not a single register open except the self checkouts. people waiting everywhere. (third occurrence) Unless I'm going to be getting a paycheck I'm not checking myself out with a cart full of groceries, I'll just leave them in the cart and leave and so should everyone else.
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November 2023 by Randy Hodges
Great place to shop for food
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November 2023 by Leigh E
Rude, lazy cashiers - unorganized and unhelpful
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September 2023 by Eugene Martino
The only reason there’s one star on this review is because I can’t leave zero. I had a fraudulent debit card charge at this location earlier this year for about $200. I filed disputes with my bank, I filed a complaint with Kroger, and I filed a police report. Nothing came of any of it, so I’m just out $200. Despite the fact that this is the closest grocery store to me and I’ve been a Kroger shopper for 10 years, I will never go back to this store. I’d strongly encourage you to remove your payment information from you Kroger Plus account, and take care that your card information is not compromised when you visit this store.