-
September 2023 by john miller
Great place to go to for service. Worked with Zach on getting alignment and four tires. He gave excellent attention and great service. We will be returning for future service needs based on our experience today.
-
September 2023 by Janet Fowler
Updated:I am updating my rating for this business due to the General Manager - Anthony calling me today and apologizing for my experience in his absence and asked if I would give him the opportunity to make it right. I am changing my review to a 4⭐ for now and hopefully after my car is serviced I can give a 5⭐.Anthony's concern to reach out and want to make things right is valued and it shows integrity on his part.I have used Gateway Tire in the past and had good experiences. I took my car in this week and told the sales guy what was wrong with my car and he told me they could fix it. Needless to say my car was not fixed. All he could do is give excuses why he never called me after dropping my car off before 8am and still no call by 5pm. He tells me he was the only one working the counter because his two bosses were in Vegas and not coming in today, there were issues in the shop and the dealership wouldn't answer their phone. I said so your going to charge me a diagnostic fee for what I told you was wrong with my sunroof. He was very uninformative and said all I can do is go by what the mechanic said. I paid for nothing and got my car and told him I would not be back there again.Disappointed in the customer service and service provided.
-
September 2023 by Cody Vivian
Scam, took vehicle in. Knew exactly what it needed. Rotors turned and blower motor. Continues to charge $100 for the “diagnostic” to tell us the blower motor is bad. The. “$40” diagnostic for the breaks. Then tells us they won’t turn the rotors because “pizza cutter rotors” never taking anything here again. Then charges us $550 to just replace the blower motor. They couldn’t quote us prior to visit though. Only when they had the vehicle. Even though Toyota printed everything out what needed to be done. And would have been $100 cheaper there.
-
September 2023 by Matt Burris (TheAwesome01)
I used to take my truck in all the time to gateway with no issues before this year. I had an issue with my truck's heating unit back in January. I took it in, and when I got it back, there was a knocking noise 4-5 times later, still not fixed. I also was experiencing intense heat coming from my truck by feet when the ac and heat were off and when they looked at it, they said the heat shields were working and they were not feeling the heat was the heating issue fixed nop. To make a long story short, they lost me as a customer, and I will never be back.
-
August 2023 by Wendy Mitchell
I came to Tennessee from Michigan to help a friend, recovering from heart surgery. My vehicle started making a loud grinding noise in the rear end. So I went to Gateway, hoping they would be able to diagnose and repair it, as I had to go back to Michigan soon. They diagnosed and repaired the rear hub bearing and I was on my way within an hour. Great service and very kind employees. Thank you so much Gateway.
-
August 2023 by Whitney North
Always a positive experience when I get my car serviced by them. Customer service is friendly and they’re quick.
-
July 2023 by Will Lepley
Zack is not only easy to work with he is very knowledgeable. He helped me find an excellent tire for a very reasonable price. Highly recommend Zack at gateway tire.
-
July 2023 by Colby Cowan
I dropped my Jeep Wrangler off for an oil change and tire rotation/balancing, and it was done in no time. I’ve taken it to many places and had the tires balanced and rotated, but it’s driving better than EVER. Thanks, guys.
-
May 2023 by Ron Humphrys
I had several enhancements done to my Toyota Tacoma. The staff was very courteous and professional. Work was completed ahead of schedule. Truck looks awesome!
-
May 2023 by nolan hill
I've never had good service here. I went n for an oil change, and my radio was broken. I took in my car because I had a tire that metal wires were exposed, and they told me my car was fine
-
April 2023 by Rachael Sutton
I have used Gateway for several years and wouldn’t go anywhere else for my tire needs! The manager Anthony is great, and the assistant manager Antoine is always so helpful! They are both super friendly and have always gone above and beyond to get me the best price for my needs! I recommend them to everyone.
-
April 2023 by Mid South
Gateway Tire in Gallatin, TN is the absolute best. Yesterday we were hauling a gooseneck trailer and after a drive of 600 miles we had a major blow out not far from Gateway. Upon getting to the tire shop we realized there were 5 flats on this trailer out of 8 tires. Gateway went above and beyond and stayed open past closing time to get my tires changed. They fellas had all of the bad tires changed in about 30 minutes. I even ordered replacements for the remaining tires and will be going back next week to have them replaced. The employees were very nice and courteous and it's nice to have an old school type tire shop that gets stuff done instead of making excuses like the big chain stores. Thanks Gateway for saving the day!
-
March 2023 by lmmlena
I said I was going to wait til I got my car back, but I lied. I cannot say thank you enough to my guys at the shop for always taking fantastic care of my Ole Smokey and myself. For always going above and beyond. Nate with his magical hands up in that nasty, oily mess of an engine (only one other set of hands has touched Ole Smokey and he is no longer there) while Zach and his magical fingers getting those correct part numbers that fit my budget and lending a helping hand to get me home safely. And can't forget my main man and long time friend Anthony Martinez for holding down the fort and putting up with my crazy self. Had MANY of laughs over the years and couldn't be more appreciative of these amazing guys! May sound strange to some but I love you guys❣
-
March 2023 by Tawanda smith
I would definitely recommend them they where very honest and did a great job they made sure the problem was the problem and handled every issue that came up I will definitely be back. Special shout out to Anthony and Antoine for taking excellent care of my car and every situation!!!!!!
-
February 2023 by Ben Zimmerman
I have been using Gateway in Gallatin for my Automotive care and repair for over 2 years now.The staff has always been polite, professional and fun.When I needed a complicated car repair, for a mistake that I had made, Justin went above and beyond to make it right and get it fixed.The current manager, Anthony, has been very helpful with my current work and keeping my vehicles running safe and problem free.Zach at the front has helped with my vehicles and makes recommendations for tires and care which I follow and trust.Whenever I walk into Gateway Antoine says hi and I’m helped quickly and he offers great recommendations on my car care.The staff at Gateway is transparent about the costs, time and feasibility of repairs. They have always kept me in the loop with the work.I have been recommending Gateway to my friends and co-workers since they have been keeping my cars going and I will continue to do so!
