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October 2023 by Tanner L. May
Cole and Brandon were extremely extremely helpful in every possible way I refuse to go to any other appliance store due to the professionalism, kindness, and know how I was shown this day
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October 2023 by Robert Noel
I recently bought a new dishwasher from Electronic Express. The lady who helped us was fantastic. However, when it came time to install my dishwasher it did not go well. The installers said they didn't have the right hose to install the dishwasher, then the electrical of the dishwasher kept tripping the breaker. At that point the installers tried to convince me it was my breaker that was bad(in a brand new house). They wanted to leave my new dishwasher, not working, in the house and told me to call an electrician. I asked them to remove the new dishwasher, take it back, and then put in the old one again. When the old one was put in the electricity worked fine. I then came up with a plan to make the new dishwasher work by plugging it a different way. It then worked. Once they left I fixed all their problems myself by going to Lowes and doing it right. Then everything worked great. Small damage was done to my cabinets as well but I overlooked it. I really love purchasing items from Electronics Express. However, if it needs installation I would shop elsewhere.
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August 2023 by Eric Loomis
I had a great experience with Brandon and the staff at this location. They got me setup to pick up the dishwasher I wanted directly from the Nashville warehouse so I could have it in time for the rest of my kitchen remodel. Great customer service.
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August 2023 by braxton shaw
The employees here have very limited knowledge other than trying to upsell you on televisions that you don't need. They had no direct knowledge of:*how many of their soundbars work.*no direct knowledge whatsoever on how many of their sound bars hook up to a television.*even less knowledge as to where different components to the floor model sound bars went. Including power cords and speaker cords among other things. Told me I could spend 25 or $30 on a power cord there instead of offering to give a power cord since they were the ones that lost the power cord in the first place.I was completely left to my own devices and had to Google the information on everything before I finally walked out of the place only buying a DVD player that was cheaper there than it was anywhere else.Conclusion: If you actually need product knowledge or relevant questions answered, you better do intense research before you walk into this place. Because they have absolutely no idea what is going on with their products. They're just employees hired off the street working a job. They are only interested in selling high-end TVs in the possible commission that comes off of it if any. If you even think about buying a TV for less than $1,000 they do everything they can to devalue the product and tell you that you won't like it and that you should upgrade.Horrible customer service.
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July 2023 by Taylor Carman
Brandon McDerman is the man you need to talk to at this store. He is very professional and a great salesman with lots of knowledge. He got me hooked up with a great TV and sound system. Will go back there for any future needs and 100% recommend going there. It was a great experience.
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July 2023 by Melanie T.
We was greeted by Brandon McDerman as we entered the store. He was very professional and had lots of knowledge on the products sold. We were on the hunt for a new refrigerator. He explained each one and helped point us in the right direction. We have bought from them before and we have been 100% satisfied with our purchases. I would recommend the Gallatin location for any future needs.
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June 2023 by katrina haynes
Dealing with BRANDON HALL, at the Gallatin location, was such a wonderful experience. This guy had the most wonderful customer service I have ever experienced!! He is very knowledgeable of electronics and absolutely an asset to Electronic Express!! Please give him a raise. Also, Cole was a great help and was very friendly! Thanks guys!!:)
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June 2023 by Rhoda Fagan
As soon as I entered the store, I was offered help. When I told the young man I was just looking, he left me alone, which I appreciate. I was looking at refrigerators and was approached by Angela. I told her a long story about why I was looking for a fridge and she immediately began with suggestions. She measured refrigerators over and over. She really knew what each model could do and which one would meet my individual needs. She could pull those refrigerators away from the wall like a weight lifter! I was a little hesitant to buy the fridge right away but she was able to explain the sales period and the finance options. She did all the paperwork very efficiently. It was a pleasure to work with Angela; she is definitely an asset to Electronics Express in Gallatin.
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June 2023 by Chris P
I've been through here several times, and had great experiences each time. The staff are friendly, helpful, knowledgeable, and not at all pushy. I am always looking at the cheapest options for whatever I buy, and each time I engage a staff member here, they accept that readily. They also indicate the higher cost/quality items and explain the benefits, but I've never felt pressured or criticized. They seem to be primarily concerned about helping me make an informed decision. I really do like this place.
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June 2023 by jessica head
Brandon did an amazing job with helping me pick out a tv. I love the customer service that he gave/showed me. Keep up the amazing work and thank you again for the help. ?
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May 2023 by MasTeR OgasM
I love this store! Bought portable ice maker. Bose sunglasses for my baby. WaitN for BigDaDy TV to arrive!
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May 2023 by Robert Rodgers
Staff friendly and store clean. A little pricey but much better than driving to Madison to go to the Best Buy.
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April 2023 by Luci Koban
Ee bought our washer and dryer at Electronic Express a few years ago..All I needed the other day was a new phone cord, as my old one met with a kitchen accident. Each time I have been in that store...no matter the size of the purchase...I have been met with friendly, helpful, and knowledgeable people...and their prices are more than fair.Always our go to store for anything having to do with electronics.
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April 2023 by Zach Sweet
Quick and easy. Great service. The guys were helpful and answered my questions. They also helped me load up my purchase.
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March 2023 by Stephanie Graves
Thank you Brandon Mcderman for helping me buy my new stove and microwave You are a amazing sale person. Sales people like you are what makes me love to shop . And the two guys that installed my range arrived on time were very nice and respectful and did a great job . Even though My husband could not cut the oven on the man I called for help was great too . So it was a all around great experience. I will definitely be going back for all my purchases but it is because of the great employees they made it such a great experience because of them I'll be going back .