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March 2024 by Ashley C.
After gateway gave us a run around and being charged twice in the same day for an alignment that didn't fix the issue, and tried to say truck needed $1800 worth of work not related to the issue. Three visits to them within less than two weeks. Finally took the truck to discount who has documentation and pictures that, not only are the two front tires two different sizes from the back tires but the back two tires are mounted backwards. Yet gateway kept saying nothing was wrong with the truck. The truck belonging to a couple in there 60s one who just had two heart surgeries and couldn't ride in the truck due to the wobble so bad. Discount resolved the issue for 250 dollars and a hour wait. Thank you discount for putting safety and your clients first!
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March 2024 by Phil W.
Went to get my tires rotated, got pestered to buy new wiper blades, plus new lug nuts because mine were worn and damaged. (They are the only folks that have touched them the past half dozen times. I wonder how that happened.) I've bought several sets of tires from them. I think I'll do something different the next time around.
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February 2024 by Jennifer Huddle
I just went in for a tire pressure check. Eric was so nice.
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February 2024 by Richard Grant
Had an appointment for a rire rotation. The service was friendly. This place is usually very busy. They post that they will have you out within an hour of your appointment time and they did. I would recomend them based on tire availability alone. They are doing it right!
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February 2024 by Barbara Ivy
Could have let me purchase a tire but plugged it for free. I'll be going back when I need tires for certain.
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December 2023 by The Gregarious
A top notch location! Bryce, Kendall, Jamie and the whole team have been thorough and diligent to care for our family’s wheel and tire needs and we are grateful for their skill and attention to detail in their communication as well as their service. We recommend them and trust them.
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December 2023 by Patricia W.
I'm giving it 4 stars ONLY because the wait was longer than I expected.My husband bought allot of tires there for the company cars they had. He always appreciated the fact that they check air for people's tires, we ladies ESPECIALLY appreciate that! He passed but I still continue to do business with Discount Tire.
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November 2023 by Michael P
Sat morning the 18th. 845am. I waited in line for 10 mins for Cody to tell me to let the guy behind me go 1st since he is picking up his car. Cody. Do you know what i was gonna ask? Or what I even needed?? Nope . Just let the next guy go 1st.
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October 2023 by Chris Sartain
I have used this discount tire location for years and for multiple vehicles. I have always had a pleasant experience especially with Kendall. His customer service skills are impeccable. Had an issue one time with a scratched wheel during installation and he handled it perfectly. Would recommend these to anyone.
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October 2023 by John Richardson
I was greeted, prompley had my appointment confirmed, and was put in the service rotation. The facility is clean and all the employees friendly and helpful.The wait time was longer than expected but these folks stay BUSY!I guess that's because of the service being the best and the genuine concern for your vehicle and your safety.Kudos to Tim and the rest of the crew.Thank you.
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October 2023 by Jessica Finnegan
Jaime was very rude and pushy. He would not take no for an answer when I said I did not want to get new tires that same day. They only care about making a sale, not actually fixing the problem.
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September 2023 by Lauren Griffin-Roach
This morning I woke up to my tire flat in my driveway. Turns out I had picked up a nail. After getting my spare out, I found out that my spare was flat too! (What a way to start the day right?) We took both the spare and the punctured tire to Discount Tire. The staff was kind, professional and helpful. They were very busy, but you would never know it by the patience and friendliness of the staff. They filled my spare and sent me on my way while my punctured tire waited its turn for fixing. They called me back far quicker than quoted. When I got there, they immediately put my tire back on for me and checked for any damage from where my car fell off the jack at my house. My car got a clean bill of health, and when I asked them how much I owed, they said that was a free service they provided! I was amazed and SO grateful. I will never go anywhere else for my tire needs!
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September 2023 by Jared Angle
I have always had great experiences using discount tire. Staff is always friendly, they are always honest and pretty efficient. Makes it easy to drop off my vehicles and pick them up later when needed.
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August 2023 by S K.
I went to get my Michelins rotated today as Discount Tire has a lifetime rotation and repair on these tires. They took my keys and went out and measured my tire depth as I witnessed from inside. They came back inside and told me they could not rotate my tires as they were worn out and considered bald. I asked them how this could be as you could look at them and see they are not bald and they only had 34,000 miles on a 60,000 mile warranty tire. They would only tell me that they could not rotate them but they would sell me a new set of tires. They would only say that the depth of tread and pro rating the existing tires would not allow any discount of any tires although they only have 34,000 miles on 60,000 mile tires. I would not reccommend this company as they only want to sell new tires and obviously when you only get 50% of wear out of them. Approach their warranties with caution and don't pay for any additional services as you will not get the service as I describe above.
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August 2023 by DJ
Let’s start with the positive. They have a friendly crew and a clean store. As far as the service though, it could be just a little bit better. Took my car in for two new tires, and my low tire pressure light was on before they took it into the bay. I even told them the light was on. The dashboard indicates which tire was low. It said RF. But I figured it wasn’t really the right front tire. The last time I went there for air in my tire, one of the workers told me the sensor was off because it was never reset from when I last had a tire change (from them). Needless to say, the tires I needed changed were the front two as they were wearing down. Why when I got my car back, the light was still on, meaning one of my tires (in the back) were still low. Which also meant, they didn’t care to put air in the tires or reset the sensor either. This is why I say the service could be a little bit better. They are quick to tell you that you need new tires though. But that’s neither here nor there. So now I’ll have to return tomorrow for air in my tire.
