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July 2024 by Wayne Brown
I ordered my Rx to be delivered and was told it would be delivered to me by 7:20. They didn’t deliver it and we had to go out of town the next day. I got a text saying they were delivering it while no one was home. I called to tell them this and of course you cannot talk to a person. I called the 1-800 number and told them and was told they would return to the store due to no one being there to receive it. They transferred me to the wrong store. They did deliver it by leaving outside of my door with no one home. This is a medicine that I need to sustain life. Not happy with with cvs. You cannot talk to a person though.
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July 2024 by William
I've always found shopping at CVS fairly easy. Never really had any issues at CVS.
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June 2024 by Richard Miles
Was there to pick up OTCH items at CVS only allowed by BCBS. Store was a mess, a lot of out of stocks with only about 40% of the vitamins on the shelf.
Store associate was very helpful trying to find what I needed to no avail.
No CVS Gallatin next time.
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June 2024 by S B
Pharmacist called back and was super nice and helpful! Great customer service
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June 2024 by Ben Mclerran
Great pharmacy and well stocked store
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May 2024 by Elizabeth Gordon
I save $100's. It's where I get all my beauty stuff and meds
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March 2024 by Katlyn Bonnell
Don't know what they are going in the pharmacy. Would not give me my prescription when it had an approval from insurance. Bye CVS!
I recommend publix. Atleast they know what a prior auth is without being hand held.
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February 2024 by Michael Malone
First if all, I was unaware that the Pharmacy takes lunch at 1:30 pm and this means the entire staff. I was in line with a car in front of me at the window. I procreeded to the window and the attendant was in the process of closing the window. At that point I realized they were closing for lunch. I had taken my last BP pill this morning and needed my medication. I went to the inside pharmacy and they were in the process of closing the gate. I told them I needed my medication as I was omw to work and not off until 10 pm. They still refused to wait on me. The Pharmacist- KURT was extremly rude! I will be changing pharmacists
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January 2024 by Jessica Williams
Got a text that my 5 prescriptions were finally filled 4 hours after being ePrescribed by the QuickCare Clinic. Went inside and they have no one dealing with the patrons. Went back to my car (as I’m sick) and have been waiting in the drive through line for over 20 minutes. Not sure how this place stays in business with such awful customer service. I’m in the pharmacy business and know the rules of retail pharmacy. Their technicians are lazy and simply do not care. Drive all the way to Hendersonville and use the CVS in Target instead.
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July 2023 by Strength
I wish there was a better CVS In Gallatin, Tn because some of the staff there is awful especially a young black lady name Monae. She is sooooo hateful and disrespectful especially to older people and nothing has been done about her. Also, there’s a lady in the pharmacy that is hateful and rude and her name is Donna “white lady” she’s been there a while also. But there is a young black man there name Brysin that is wonderful, nice and sooo respectful. I would get him to check me out when he’s there but To keep things peaceful I have to change pharmacies. I love CVS store/pharmacy but because of some of the staff I will have to go elsewhere from here on out!
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July 2023 by Nick D'Amico
I admit I use to have a problem with this CVS location, however in recent years they have improved greatly!
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July 2023 by Jordan Renfro
Very rude and not helpful at the pharmacy
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July 2023 by Eboni Gordon
Great experience!
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June 2023 by Megan
I don't write reviews unless I'm really upset. This is not about every person at the CVS pharmacy here because I have talked to a few nice ladies. There is one lady in particular that as soon as I hear her voice I hang up and wait for someone else. Anyone with ADHD is familiar with the shortage we are going through. I called to check on my medication that has been backordered for a month. Not CVS's fault so I am NEVER rude to the staff. I simply call to check because I've been told they randomly will get a shipment of one bottle at a time plus they don't know when it will come in so you have to check. She answers the phone and proceeds to tell me that the medication will NEVER come in stock. As if CVS has permanently gotten out of the ADHD med business. Every remark she makes she has an attitude. Get her out of there.
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May 2023 by Ms. Mooneyhan
I wish there was a better CVS In Gallatin, Tn because some of the staff there is awful especially a young black lady name Monae. She is sooooo hateful and disrespectful especially to older people and nothing has been done about her. Also, there’s a lady in the pharmacy that is hateful and rude and her name is Donna “white lady” she’s been there a while also. But there is a young black man there name Brysin that is wonderful, nice and sooo respectful. I would get him to check me out when he’s there but To keep things peaceful I have to change pharmacies. I love CVS store/pharmacy but because of some of the staff I will have to go elsewhere from here on out!