CVS is a pharmacy that provides a variety of services, including COVID-19 testing for eligible individuals in select states. Customers appreciate the friendly and helpful staff, with specific praise for Christina at the Gallatin location for her patience while assisting with passport photos. Another customer shared their relief at the quick service when filling a prescription compared to a competitor, highlighting the pharmacy's efficiency and sympathetic staff. While there have been past complaints about rudeness, recent experiences show improvement, particularly with employees like Kelley, who provided professional and upbeat service. Additionally, pharmacy tech Victor helped a customer find a coupon when their insurance did not cover a prescription, showcasing the helpfulness of the team. Nurse Paul received special recognition for his kind and calming demeanor while administering a vaccine to a nervous child, making the experience memorable for both the child and parent. Overall, CVS is noted for its caring staff and commitment to customer service.
I've always found shopping at CVS fairly easy. Never really had any issues at CVS.
June 2024
Was there to pick up OTCH items at CVS only allowed by BCBS. Store was a mess, a lot of out of stocks with only about 40% of the vitamins on the shelf. Store associate was very helpful trying to find what I needed to no avail. No CVS Gallatin next time.
June 2024
Pharmacist called back and was super nice and helpful! Great customer service
