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February 2024 by ChasityD Branham
Buy online! They sold me a warped and defective phone. Got the phone Jan.12,24. They will not replace it. Now it's getting hot,won't charge, and dropping my phone calls. Some help.
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November 2023 by Kathi Kirby
I live beside a mountain and can't get any internet.So I have to use Smart View on my old phone. The old phone wouldn't stay charged, so I went to the store on Maple st in Gallatin to get a new phone that casts or mirrors so I could watch Netflix or Viki on my TV like I I did with my old phone. I told the sales person that's why I needed a new phone.The new phone is the A14 Galaxy 5G . They suggested it. I asked the sales person if didn't work could i bring it back.. i was told yes.. I went back in on the third day to get a refund and was told i wouldn't get my full refund. I Didn't feel that was fair. I would be losing a lot of money. So I thought I need to try to make this work. I got home and couldn't mirror shows. I had 2 friends try to help me. They couldn't. I went to the store 2 different times in 1 week for help. They told me the managerwas in when I see a black truckthere. The manager even tried to help me. I even bought what he told me to from Amazon . It still didn't work. I finally called Samsung and they told me this phone won't cast. I really tried to make this phone work. I bought the phone on 11-7-23 . I called the store 2x and left messages .for the manager. He still hasn't called me back even though his truck is at his business. I feel he has received the messages but still has notresponded. I took the phone back on 11-14-23 and they wouldn't give me a refund they said I should've brought it back on the 13th. I told them that was bull. They should give me my full refund because I was mislead when I bought this phone. It didn't work like they said it would. Specifically when I told them what I needed it for. I will not recommend this cricket store to anyone.!..
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November 2022 by Joey Hall sr
great place but they try to push you to buy something you really don't want but really good place
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October 2022 by nick burr
A paying customer can't use a restroom is pretty sad . The customer service is horrible. Looking to switch plans to verizon.dont waste your time with the store in Gallatin. Madison store makes the customer service more pleasant
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October 2022 by Kristie Love
Convinced me to buy the Dream 5g phone and I've had problems with the phone ever since. Went back in to see what was wrong and they told me that it's not enough towers to support 5g phones yet. Do not buy a 5g phone
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July 2022 by lisa gregory
I been with cricket many many years, and my husband. We like cricket, don't care for another company. Affordable service and phones. I miss the old staff they had for many years but the new owners r also very good and friendly. Look forward to many more years with them.
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April 2022 by onlycompilations onlycomps
It was a cricket store nothing special it gets the job done
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March 2022 by Tanya Gamble
Great prices. Good service.
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November 2021 by We Are Fun
Great place to go if u need a affordable phone.
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September 2021 by Dana Kirby
I've had cricket for at least 20 years and have never had very many problems at all I would suggest them to anybody
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August 2021 by De Hayes
These folks are awesome ?? knowledgeable helpful and good old-fashioned service! Way to work!
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August 2021 by Steph P
They ladies inside was nice but the customer service line was very rude and not helpful at all
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August 2021 by Toni Mitchell
The staff is helpful and friendly.
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July 2021 by Shelby Joshua
People are wonderful here. & give honest opinions.
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June 2021 by Ruben Foster
The people are great.i drive from hendersonville, just because of the two ladys
