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April 2024 by rodney t
I've been doing business with best way for over 7 years Alan and Brittany are the best. Reviews on here speak for themselves however the couple reviews I seen I have never had any issues with bugs and any of my items purchased and if you make your payments they won't harass you for payment they will simply say thank you and maybe even remind you of your next due date so you don't forget. It doesn't take a rocket scientist to figure that out. If I ever had issues with items they would immediately respond and have it repaired or fixed with no delay. They are a rent to own company so the property isn't yours until it's paid for so no you can't keep it if you don't pay for it. They 100% beat all other rent to own companies.
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February 2024 by Stacey Duffer
Awesome people and great service
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October 2023 by Cindy Sadler
The staff especially Brittany was so helpful in getting me exactly what I wanted and at the price I could afford.
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August 2023 by Kelly Durham
Been with them forever. Never disappointed.
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June 2023 by Tyler Crump
Customer service isn’t appreciated- Brittany does not communicate with her staff and doesn’t relay messages. They are very aggressive and annoying when it comes to little payments missed or you being a little late. They’ll hound you over a $1. My washer wasn’t working several time and Brittany took forever to either get it fixed or respond to me and then gets aggravated when there’s no payment will I wonder why- funny you want payment for something that doesn’t work right. Had to have my couch replaced literally after just getting it because it fell apart- Brittany made me help her guys unload and load the couches - I should’ve never done that because I wasn’t ever given anything for it- she claims she’s always out of employees but the old man Alan doesn’t do anything but sit in the office and call people 1.1 million times a day- they make a poor young kid do it all - she sends employees to your house after hours harassing you in there own personal vehicle - had to call police because he wouldn’t leave - yelling at me through the door and scared my kids and wife - they’re beyond unprofessional and want to just collect money for junk! I have home security to show and texts messages for anyone whom would like to see- they always put this on your credit without consent and or permission which my Legal time will be working on! Thank you and I hope nobody is scammed out of money like me!
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June 2023 by Regina Hampton
The ladies are so friendly n helpful great customer service blessings
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June 2023 by Joe
Went to Bestway to look for to furniture today. I got greeted as soon as I walked in the door. Brittney helped me get the furniture I was looking for. She got me the best prices. Brittney was very knowledgeable about all the products in store. If you want the products you are looking for go and see Brittney she is the Bestway!!!
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June 2023 by Jason Snyder
Been doing business there a long time and the main reason why is Brittney! She goes way far and beyond to make sure you are happy and get exactly what you ask for.i can't count how many times I wanted something specific and if she didn't have it she made sure she made a hundred phone calls to make it happen.and always did it with a smile on her face.i can't say that about anyone else at that location.i belive if she was not there I would be doing business somewhere else!keep it up Brittney and thank you for everything you do!!!!!!
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June 2023 by Dustin Carman
Great customer service and Brittany the manager is absolutely beautiful and has the best customer service ever!
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April 2023 by kailie donley
I went to Bestway in Gallatin & had no idea how it worked & Brittney, the store manager went above & beyond for me! She made the whole process a breeze, and really wanted to make sure I was happy with everything! Also gave me a crazy good deal! Would recommend anyone to go see her for any furniture, appliances or electronics.
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April 2023 by Ciara Bikki
I would like to just take a moment to thank the team at the Gallatin location. Scott is always a phone call or text away with any purchases I make. I told him I was looking for King size bedroom suit, and he had everything done for me the same DAY! He was able to get me a discount because of the sale they had going on, and last but not least the delivery set up for the weekend around our schedule. GREAT customer service! The entire staff is friendly. I would also like to thank Allan, for answering my questions and going through my account with me! Thank you guys for all you do!
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March 2023 by Shelia Williams
Great customer service and the store manager is the greatest ?
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February 2023 by Shaterica Taylors Life
I would have to say that Scott...hold up let me put some respect on his name..Mr Scott is the best! He is a man of his word and goes above and beyond ( no matter what store he is in even after your initial call) to make sure that his quote,description,delivery time,date of delivery etc...meets your expectations and is convenient for you and your schedule. What he says is what it is and if you just so happen to experience less than what he...HE WILL PERSONALLY MAKE IT RIGHT!! HIS WORD IS HIS BOND AND HE TAKES HIS WORD AND JOB SERIOUSLY. Best experience I have ever had and definitely has me considering and looking forward to doing more business WITH HIM! THANKS SO MUCH MR. SCOTT YOU TOOK THE HASSLE AND FEARFULNESS OUT OF THE WHOLE ONLINE EXPERIENCE.
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December 2022 by Mary Ott
I've been coming to Best Way for years and they are a lot better than Rent-A-Center or any of them a lot nicer too
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November 2022 by Shania Bobo
The store in Gallatin, TN very helpful and they always go over and beyond to help their customers. And the manager there she’s such a beautiful person she going try to deliver what you ask her to do.